-
February 2024 by Carl Baur
I think you guys are complete scumbags for charging my for 4 gallons of gas when I brought the truck back with the same amount of gas I left with. Also at $5 per gallon. Not to mention the truck was not even cleaned. But no I won’t use UHAUL again after this, it’s was worth the $23 that you ripped me off for to never use you guys again. I will also go out of my way to steer people away from using uhaul.
-
January 2024 by Bob Domeracki
Rhaze A was extremely helpful and professional when my brother and I arrived to pickup our reserved truck. He filled us in on what our responsibilities were, then checked us out and we were on our way within 15 minutes.
-
January 2024 by dave kniese
Communication is horrible. Needed to rent a car Hauler the day after Christmas. The first associate I spoke with said I could pick the trailer up Christmas day night because they were open. Luckily when I called back to reserve, a different employee let me know they were closed.So, I reserved to pick up the day after at 7am. When checking in, the associate had my reservation at 2 pm. They did have a trailer for me though. Also found out that the trailer was only for intown use, which was never once mentioned. End result, I couldn't rent the trailer. A waste of time. Stay far away from these idiots.
-
December 2023 by Miss Williams
DO NOT GO HERE!!!! I had an appointment - an appointment- scheduled at 1200 and they wanted me to reschedule because their guy left. I have a cross country trip I'm supposed to be on after that appointment... ABSOLUTELY HORRIBLE SERVICE
-
November 2023 by Biopsy
Really great site with any and everything you need for your moving day needs. Really great customer service, helpful and professional customer care. Truck was great, well maintained and so easy with U-Haul App.
-
October 2023 by Brad H.
We have used U-Haul many times. Their vehicles always seem in good shape, and their staff is exceptionally professional and accommodating. It's a little pricey for long trips, but all retail outlets are now. Local moves are a deal....
-
September 2023 by Jon Cardwell
Have been here a few times to fill propane tanks. First time was fine, no issues. The next few times I was given a hard time to get it done but was able to get it filled.This past time I arrived at 6:42. I got my tanks out and went to go up to get an attendant. When I asked to get my tanks filled i was told " We actually close at 6:30."(posted hours and online both say 7:00. Even the Open sign was still on). I mentioned that and I was told " I am the only one here and I have things I need to do after work so I have to leave here at 7."This will be the last time I ever go here.
-
September 2023 by Patrick Mc Ginnis Sr
Susan, the manager that day in Horsham was really helpful, having a person to communicate with is very important to me and she went above and beyond in that regard.I don't know her last name but she was great ... also like to mention Eric at Horsham as well.
-
August 2023 by specialist98
On a weekend afternoon, they said they could not fill propane tanks because no one there was ‘certified’. Other times, when trying to call, they did not answer the phones even though they were open.
-
August 2023 by David B
I've always used Uhaul as they have unique services and done a nice job. This location on Easton Rd is extremely difficult to work with. It took me three visits to get my Propane tank filled (Not willing/able to fill on first two visits), then on the third visit, it took over an hour for them to fill (and that was with them at the tank!) in while sitting in 95-degree weather. Then to make things worse, they double charged me as their mobile phone shut down in the middle of the transaction however the charge went through. When I called to straighten out, they wanted me to come in to fix the error. Called the store manager, left messages, and emailed, with no response. Thank goodness the credit cards have good customer service and handled the duplicate charge. No more visits to this location for me. Not worth the time and aggravation.
-
August 2023 by J. Dell
The Horsham location canceled my reservations without notifying me and added reservations to my account without my approval. Thankfully, I checked my account frequently after my visit to this location since I picked up on what I’d describe as a “shady” experience. In addition, all employed there have poor customer service skills, behaving as teenagers working at Burger King, uncharacteristic for what you’d expect living in this area.Look elsewhere. I suggest Joe Vesci Auto Body in Lansdale. There was no fuss when rebooking and picking up my reservation. Professional and quick service.
-
July 2023 by Karen O.
If you enjoy even the bare minimum of customer service, go elsewhere. I ordered and made an appointment for a hitch install over a week ago and get there today, at my scheduled time, to be told my appointment is Saturday (news to me). Then I'm told the part's not there and the appointment was moved. Unfortunately, no where in there did anyone notify me. I get that things get delayed but that lack of any customer service to notify me before wasting my time to go there for nothing and then have the manager,Paul, blame the corporate online system was doubly annoying. On top of all this I prepaid for the parts and service and have nothing to show for it while they hold my money for another 3-5 days
-
July 2023 by k brenen
What a stressful and tine wasting experience this place was....I was over charged. Had to go back to get it resolved bc UHaul Customer Serviceover the phone was uselessand told me someone would call bsck in 72 hours to try and help resolve me be financially robbed by them....ok, no thanks.....Overall the owner seems pretty lazy about running the business and that showed with my experience. Couldnt find the truck on the lot. Over charged bc of their timeliness and this all wasted my time and was stressful. For the actual truck...it was fine but you can rent a truck anywhere so my advise is just dont do it here
-
July 2023 by Brian Grant
Paul was my customer service representative. He was friendly and attentive. Thank you for making my move a little easier.
-
June 2023 by Ernest Neff
Very very pleased with the service and staff. The manager at the Horsham PA location could not have been more helpful and respectful. His staff made sure everything was ready before I left with my truck rental and kept in mind I rented this on a busy Memorial Day Weekend! Excellent service all the way around. I will happily rent from this location again
