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April 2023 by Susan W.
I always get great customer service - people need to be patient when everyone comes at the same time to pick up prescriptions. Never a problem - et all my shots there for myself, husband and son
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February 2023 by Rob K.
Really slow. Rx not ready by the time your told. Poor customer service. It sucks showing up2 hours after your told your rx would be ready to wait in a long line then be told it's not ready after their hour long lunch break. Waste more time in store then have to get back in a really long line to pick it up. Go elsewhere.
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January 2023 by Jessica S.
Lived in Hummelstown all my life. The CVS Pharmacy in town is in desperate need of customer service training especially at the pharmacy. Went to the pharmacy counter over the Christmas/New Year Holiday break to discover it's closed. CLOSED!!! The pharmacist quit and the manager couldn't get a replacement until Jan 1st. Went to pick up a prescription and the gentleman, I use that term loosely, was ignorant, rude and disrespectful not only to me, but to several customers in front of me. He needed to ask the pharmacist a question about one of my prescriptions I was suppose to pick up but they didn't have filled yet, (no surprise) and the woman pharmacist was also rude! I wanted to know if the prescription will be filled while I wait. She said NO! and loudly enough for half the store to hear. Listen CVS employees, if you're not happy, don't take it out on us locals. Go elsewhere friends.
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September 2022 by Google user
great service for meds and vaccine
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June 2022 by Sarah F.
I don't usually leave such negative reviews, but this CVS was one of the worst customer service experiences in my life and I will not return to this location for any reason. The manager was disgustingly rude to me. I was stunned that a cosmetic powder came to over $18 when it was marked $6.99, (see picture of the same product from RiteAid for $11.99 that was marked 50% in the CVS). I even went over and looked for myself, she can watch the footage since she doesn't believe me. The cashier (who was very nice) called the manager up (Lily) and this girl was the rudest encounter I've had in this state. She didn't ask me anything or say even a "hi" or acknowledge my presence, she just corrects the cashier's grammar (so rude in front of a customer!!) and then went over to confirm it was 18.59 for Almay powder. She goes and inspects the aisle and comes back with a huge attitude, when all I wanted was to return the item. Then she comes back and says "yeah it's the right price" -- and I said, "I just went over there and looked" and she interrupts me and goes "so did I" in the nastiest tone. She had no idea where the product was when I found it and didn't bother to ask -- it was marked with a 50% off tag and even if it was in the wrong place, you don't treat customers like that. I just wanted to return the powder because that's ridiculous and I couldn't believe how rude the manager was to me. I will never come back here and I suggest need serious manager training. I've worked retail and customer service most of my life. I don't expect much, mostly hope for neutral experiences, but my lord, this was awful.
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March 2022 by Andi Lee Carter
great service for meds and vaccine
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October 2021 by J R.
This place is awful. Closes at 4 pm everyday!!! Update your website, updated your phone machine. Complete joke. Get out of town. Bring back Rhoads pharmacy.
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November 2020 by Amy N.
First and last time I will try this location. Had a 12pm appointment for Covid test at the drive thru. Arrived 30 min ahead of time as instructed. 5 cars are ahead of me in line. After 45 minutes of waiting the first car finally leaves. Waited another 30 min and the second car in line still isn't finished. At this rate I would have sat over 3 hours waiting for my 12pm appointment. Extremely inconsiderate! They need a separate, drive thru testing process. Sadly, I had to leave as I'm not able to waste 3 hours of my day sitting in my car. Who has the luxury of that throwing away that kind of time?! My son wasn't able to get tested and I wasted my time for nothing. Terrible
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September 2020 by Jason H.
This place is absolutely rediclus when it comes to getting prescription filled anymore I am going to Walmart pharmacy from now on
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May 2019 by Chris B.
Love the location. Very nice landscaping and general store appearance. Employees are friendly and professional. Highly recommend this CVS.
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October 2018 by Erik S.
Avoid this pharmacy if you can. What a total cluster f***. Went two days ago to fill a prescription but they didn't have the full amount available. They gave me a three day supply and said the rest would be available yesterday. Stopped by this morning and not only did they not have the remaining medication they had no idea if they could get it. Now, I have to go to another CBS pharmacy farther away to get my medication. STAY AWAY from this location!!
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October 2018 by Kelly Twigg
The worst at the pharmacy. Every time I go in to have prescriptions filled it's an issue with something. Either not having the medication that I get filled every month or the one time putting my copayment through an online coupon that I have never used or supplied to them. This brought my copay from $2.98 to $33.98. When I call to question it the pharmacist argues and insists I provided a coupon. Why would I use a coupon to increase my copay. The staff are rude, slow, I have waited well over an hour for prescriptions to be filled. On one visit I was there I put my scripts in and sat to wait the person behind me went did the same and so on. Two people received their prescriptions before I got mine filled. When I questioned how that's happening, I was told that couldn't be they take them in order. The times are wrote on the prescriptions. I'm about ready to pull my business elsewhere. I really miss KMart pharmacy.
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September 2018 by Pharoah
Great Pharmacy staff !!!
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August 2018 by Paich Young
Pharmacy staff was quick and knowledgeable. I have a CVS card and receive many coupons which I use. Use their app! Many more coupons and savings. I love CVS and am in the top 1% of savers!