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December 2023 by Todd Sweigart
I see negative reviews ? I think we need to understand the times Everyone is short handed ..Not an excuse but we need to be patient I received great customer service from Kevin even though I knew they were short staffed and had multiple customers they were attending to I give them 5 stars
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August 2022 by Stephen Wolf
I. Had to visit my safe deposit box for the first time in years and had an enjoyable experience with the very friendly and helpful teller.
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July 2021 by Eminent Uno
I'd like to give this bank 0 star but can't. Fees on top of fees if you make a little mistake like overdraw by $10 and not know it because the switched you to paperless even though you didn't want it.The $10 over draft cost me $100. Drop these guys like a hot potato!
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May 2021 by Rebecca Bonilla
Let me try this again ... need restroom facilities for clients receiving services in building. Hope thats more peaceful and better. ?
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March 2021 by Bri Rain
The worst bank ever. Run for the hills. Customer service is horrible, bank has security breaches all the time, hours are when everyone is working - do I need to say any more? Your sock drawer would be a better bank than this establishment. Bank anywhere else - literally anywhere else.
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July 2020 by Kelly Hoffman
RUN AWAY do not walk- RUN! I have had nothing but issues with this bank and today was the last straw. I transfered money from another bank--as I have done for the past 3 months. THe money went "missing" only to find out that FNB was denying the transaction. I recieved a letter today saying that the transaction did not go through but the lady I spoke to said it is in the account- she would call and find out the code for me. That was at 2:30 this afternoon- it is now 7 oclock as I type this and I did not got a call back. They cannot keep managers there and they are rude- and condescending. Members 1st is right up the road- and I wil be taking all 4 of my accounts there.
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April 2020 by Catherine Kushner
The web site said drive through open until 6:00. It was closed when I was there at 4:30.
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February 2020 by Angislocabeyond G
This is a horrible bank. It needs to be shut down immediately! They like to judge people who walk through that door. They look for any opportunity to charge you for any and everything. We have had multiple times were the "system" kept charging us multiple over draft fees yet there was money in our account. They were charging us hundreds of dollars and all they could say was we are sorry we do not know why the "system" is doing this.
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July 2019 by rob holmes
Service is sad, card was compromised then some derelict sends the new card to the wrong address twice, so they decide to mail out another card during the holiday and says it won't take when everyone knows mail doesn't run on a holiday 7/4 during all this I get a replacement card that expires because I waited so long to get another card
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June 2019 by S Carlton
Seriously $3.75 ATM fee? Shameful! Refuse to pay this... Head towards Hummelstown about a mile up the road there’s a Members First where ATM fee is three bucks. Still ridiculous, but at least you save a bit .
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May 2019 by Stacie G
Seriously $3.75 ATM fee? Shameful! Refuse to pay this... Head towards Hummelstown about a mile up the road there's a Members First where ATM fee is three bucks. Still ridiculous, but at least you save a bit .
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May 2019 by Brynna R
This bank is completely incompetent. I ordered a card and specified that the card be expressed as I was going out of the country in several days. The bank DID NOT express ship my card. Instead, they sent it with standard shipping. I am leaving the country without a card because of this banks complete incompetence. BOTH my parents and myself stressed that the card must come in 2-3 days as I would be gone for the entire summer and the bank assured me that it would. I was never told otherwise and had to drive down to the bank a day before I left to find out that the card had been sent with standard shipping. The fact that this is acceptable is horrifying. I am now stuck in a foreign country without a card and have to pay again to express my card to another country with hopes that it arrives. I'm completely and utterly disappointed. I do not know how they can get away with doing this to their customers and have no repercussions for doing so.
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November 2018 by Briana Quinones
HORRIBLE SERVICE! Because of them I cannot get my car fixed. My car insurance company gave me a check of what I was covered for so I can buy the part and fix my car myself. Since the bank cosigned for my car they want the check which I need them to cosign for so I can deposit it for the money to be in my account. After repeatedly saying it's so I can afford to buy the parts to fix the car they wan't me to buy the parts first as proof. STUPID AND DOES NOT MAKE ANY SENSE. I have never had this much of an issue working with a bank. Never again will First National Bank have a loan from me. If there was an option to give them less than one star I would.
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November 2018 by NCAC Credit Repair & Business Funding
I do not even bank here and this bank almost cost me a HUGE contract, now they just lost a good customer that said he is now looking for a new bank!
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September 2018 by Zul Meister
God forbid you dispute anything. They'll charge you fees while they decide to honor your request for refund. A bill of $111 can turn into double that until they decide not to honor your mistake. Then send it to collections. The manager said, be patient those fees will be erased. They were not. Nor was a determination letter sent out. Worse bank ever. Probably owned by Trump
