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December 2023 by CECILIA BERMEO
The staff members are very nice and welcoming. Check-in process was really easy and fast. Then we got to our room. The room itself was clean. However, everything is very old. The mini-fridge made weird noises at night, which prevented me from having a good sleep.Additionally, the remote control for the TV didn't work. When the TV was finally on, there was only static to watch. This hotel would benefit significantly from a remodel. Regarding the location, it is near to all attractions, around a 5 minute drive to Hersheypark. The included breakfast is fine, nothing fancy, but the kids enjoyed it. There are easy options just to have a breakfast on the go. They have coffee, tea, and hot chocolate 24/7.
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December 2023 by Ashley “Ash”
This hotel was clean and perfectly located. No it's not a 5 start hotel but it was clean and friendly. There was a decent selection for breakfast and they have a spot where you can get hot chocolate/tea/coffee anytime of the day.Rooms: CleanNearby activities: Close to Hersheypark and many restaurants.
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November 2023 by Michael Jabczynski
I don't know why this place only rates a 3. My experience was excellent. The service was exceptional, the food was as good or better than most hotels. Our room was clean & comfortable. The best part was the price was more than fair. We stayed near the end of October 2023 for 3 day's.
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November 2023 by Erin Klepp
I have to say I was pleasantly surprised by our stay. Staff were extremely friendly, breakfast was good, the rooms were very clean, beds were comfortable, shower pressure good. The Smokehouse across the street was amazing with staff able to accommodate a large group with separate checks.
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November 2023 by P Sanchez
Rooms are showing that they are getting a little tired but nice and clean front desk was great and very knowledgeable and helpful getting around. They have a nice looking pool but due to the cool climate in October it was covered up. They do offer a hot breakfast in the mornings along with 24/7 coffee and hot
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November 2023 by Adrian H.
If you're looking for a cheap but clean place to stay for work or a quick trip, this is a great choice. If you are searching through Hershey for a traveler motel that won't fill you with despair and disgust you've found it. For the price, this is a five star hotel. Reader, if you are looking for a better experience at this price point, you are not going to find it in any popular town in the U.S. I've spent the last few years of my career checking many of them. I have to assume the poor reviews predate a renovation and/or management change, or that some people's expectations for a ~$100 motel in a tourist town are way too high. I have stayed in a lot of travel motels like this for work, and there are cheap bad hotels and cheap good hotels - I would say this is a good one. The beds were well made and clean, the mattresses pass the flip test, and the bathroom was very clean as well. The carpets in the room were properly vacuumed. No dust bunnies in the corners. There is some highway traffic noise beginning around 6am, but this motel is next to the highway. If you're staying anywhere like this you should bring earplugs anyway. The shower is hot and the water pressure is strong. Lots of these budget places have stopped cleaning rooms nightly during a stay, but this one does. The tub in my room could use to be refinished. I don't think anything else here is in real need of a renovation. And, the people working here are really, genuinely nice. I did not expect the doorman at midnight on a weekday to be so friendly as I checked in and that is really appreciated after a long day of travel. Thanks a lot dude, I literally drafted this review the night I came in for that. Everyone I saw here from the desk staff to the housekeepers were so friendly. Really, thanks so much. It makes traveling for work so much nicer. There is a really sparse fitness center but I appreciate having one at all at a motel like this. Good if you want to get a run or a quick workout in while you're traveling, but don't expect much equipment. Walking distance to some bars and restaurants including a 24 hour diner. Right across from the conference center. There's even some cute themed decorations and paintings around the place.
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October 2023 by Katie Kothenbeutel
This was a nice place. The room was very clean and the bed was super comfy. Had a great breakfast. The only reason I am marking it down a little is that there was a little wear and tear in my room. The bath tub was peeling in a few spots and the shower head stuck out from the wall. But it was a great room and I would definitely stay here again!!Nearby activities: Not far from Hershey Lodge, Hershey Park and Chocolate World.
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October 2023 by Michele Ramsdell
Everything was good. If your lathered to visit Hershey Park perfect location. Priced was very reasonable. The owner was wonderful very friendly from the beginning. We are there with our tractor trailer and wanted to visit chocolate world, wasn't able to get a uber at the time he offered to give us a ride and told us if we couldn't get one back he'd come get us.We will be back !Rooms: The rooms are basic. Ut have microwave, fridge.
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October 2023 by Gaby Perez
I don’t understand the bad reviews. The place wasn’t bad at all for a 2-star hotel. It was clean, staff was nice, the area where it is located is a quick in and out from the main road.The furniture in the room was a bit outdated but I just needed a place to sleep so I really didn’t mind (no bed bugs!!!). Also, The complimentary breakfast was SO good!!I highly recommend this place.
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October 2023 by Jeremy Shiffer
Booked this hotel because I was told it was within a mile of the Giant Center ( attended the AACA car show & swap meet ). It maybe a " mile " away , but don't try to walk it! Hotel is located along a divided highway.Room was OK. The shower leaked the entire time. The decor is dated ( sink isn't in the bathroom ).Worst part was everyday I got back too the room, I had stinkbugs crawling on the walls ( have photos ).However, the front desk is helpful & the Continental breakfast isn't bad.To sum up in a sentence. This hotel is affiliated with Best Western, but I understand why Best Western's sign isn't on it.
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October 2023 by Catelyn linendoll
By far the worst hotel experience I have ever had. Went on a few day Hershey Park vacation July 8-11, 2023, with family. Three days in my mother tripped on the old dirty, spongy carpet in the hallway near the lobby & ended up breaking her shoulder in multiple places, later resulting in a full shoulder replacement, high medical bills (out of network insurance due to being out of state), loss of income, and 5 months of physical therapy $$$$. We asked for an incident report from the front desk and the customer service we received was terrible. We had to fight to even get this report and then when requesting the owner’s contact information (to later put in an insurance claim), it was a huge fight. They stated they don’t know his name and haven’t seen him in over a year but every person we asked seemed to know but did not want to give out the info. Who doesn't know their bosses name or contact info? Weird. When calling back once we were home, the same manager, Harry Stevens, kept screaming at my mom, saying he was busy and kept hanging up. This is a franchise and a third party to Best Western so unfortunately Best Western could not help us but did put in a case # / report anyway which the hotel did nothing with. We were never contacted, no follow up; got absolutely nowhere. We couldn’t even locate their business for further information when doing a business entity search on line!!!! This hotel is very outdated and dangerous. Rooms were grungy and service was very awful. Disabled/no working fire alarms to throw into the mix! How safe!!! This trip costed my mother a few grand in medical bills, (1) month loss of income resulting in multiple thousands of dollars, $1,600 in therapy copays for 5 months once completed, and disabled for life. OH! and might i add that the hotel charged us an extra 300$ by mistake apparently(?) and we had to fight to get a refund on that as well!!! Do better, Inn at Chocolate Ave. SHAME ON YOU. We have been looking into multiple options to further pursue this matter elsewhere. BEWARE OF THIS PLACE!!!!
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September 2023 by super mario Cam22
We left the best western in Harrisburg and checked into this place...and boy did we wish we stayed here to begin with...great service...breakfast...location...smoked across the street is the best place to eat!! We loved this hotel! The pool ....everything and
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September 2023 by Alia Patel
Very dirty rooms, there is candy sticked to the carpet! The bathroom lock don't even work! Very old furniture for a best western! Waisted $357 on this hotel! I checked out directly! The receptionist was ready to refund me back as i did not stayed a night but the manager is not ready to refund!
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August 2023 by Anna A.
The bad reviews are just perplexing to me...we just spent 2 nights in the Cocoa Suite and a room right near it for extended family -- altogether a group of 10. If you are looking for a five star hotel, this isn't it. It IS a small, clean, basic sleep accommodation...and for the price we paid, it met and even exceeded expectations. Our group was very well accommodated. The rooms were cleaned and towels refreshed on the over night stay. Breakfast was plentiful with lots of options both mornings. Free coffee and tea in the main lobby 24/7. Pool was clean, and the kids loved splashing around after a long day at Hersheypark. Yes, it's right off the highway so if you aren't used to the sound, it might bother you, but glass half full, it's super close to everything...and just 10 minutes from Hersheypark. Like folks, adjust your expectations. This is not the Hotel Hershey. Compared to other places in similar price ranges, it's great. To the owners, I would add that maybe a few upgrades and better decorating would help -- it's the Inn on Chocolate Avenue -- and yes, the hallways smell like chocolate -- but nothing else says "your at the sweetest place on earth" -- few more photos on the walls and maybe some cute decorations would go a long way in people'sPerception. But honestly, it's just perception, for the price, the place is great.
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August 2023 by Katie B.
Run down, a lot of things not up to what is described or shown in photos. Cracks, missing paint, broken and stuck doors, dirty area. Wouldn't stay again but was a good proximity to Hershey park.
