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December 2023 by Rebecca Lowe
This is my bank. They offer great rates, products, and services.
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December 2022 by Issa O'Brien
Correcting my previous review, they withdrew the money from my USAA account and then told my partner they couldnt go through with the transaction even though they already took out the money for the transfer. I have not gotten my money back from them. They then walked my partner out to my car to make me sign to get my bank cards and ID back. Ridiculous.
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October 2020 by David Heidelmark
Beginning to regret switching to this bank. Customer service sucks.
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July 2019 by Jessie Glessner Gage
Called customer service and they didnt own up to their mistakes on what they told me for the personal line of credit. they did not apologize at all or offer any help.Very Unsatisfied considering I've been a member for 4 years.
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July 2019 by Nancy Diehl
Happy customer all my dealings with this company have been positive. Very friendly and great customer service. We have had 3-4 loans with Members 1st and been a customer for years. Sorry to hear more people haven't had the same experience.
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July 2019 by Heather Barr
Too many hidden fees. They charge extra arm fees if you use other arms other than there's. There are none of there's around. We paid for overdraft protection and it's none existant. There customer service is rude, every last one of them are horrible. Absolutely the worse bank I've ever dealt with. Be smart and go somewhere else! Since I began banking with them I have seen countless acts of fraud on there part. Beware!
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June 2019 by Julie Nishwitz
excellent place to do banking with and the people that work there are wonderful
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December 2018 by Em
Incredibly low functioning and rude staff
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December 2018 by Todd Stacey Martin
They will very quickly send a late payment into your credit over a simple mistake. Had great credit for over 2O years. I will never do business with this bank again.
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October 2018 by Breanne Carl
Really shocked by their downward slide. I've been a member for YEARS, they used to have the best customer service and I recommended everyone to them! Now it's just a nightmare dealing with them... getting transferred 3x in a row because nobody bothers to listen to and fully understand your question before passing you off to the next person.