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December 2023 by justin phillips
Haven't had it yet to play
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August 2019 by Suzanne Quinn
Kenmore Range Hood is only 4 years old and the repairman wasn't able to provide the part to fix it and we were still charged for the service call!! What service???
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May 2019 by James Ramage
Great technician
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April 2019 by Carrie Semsick
Technician was out three times and my dishwasher still isn't fixed!
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November 2018 by Michael Gartley
A/C failed 9/17, 4: PM outside temp 72. Compressor shuts off on over temp. Technician checked A/C on 10/5/2018. Heat pump checked as OK. A/C failed again 10/9, 6:30 PM outside temp 79. Now into heating season - will wait until cooling season to try again to have A/C repaired.
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October 2018 by Janet B
The repairman was early, which I was very pleased. He diagnosed & repaired my washing machine & it has been running beautifully. I am thoroughly happy with my experience!
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September 2018 by sarah zearing
If I was just rating the final repair and the service tech it would be a 5 star rating. But the process of dealing with the scheduling appointments and delivery of parts was a nightmare. After my washer was diagnosed, my first repair appointment was cancelled due to all the parts not being ordered. Once all the parts finally came, my second repair appointment was scheduled. On that day I sat at home 9 hours waiting for a tech that was never scheduled by Sears. The actual repair, once it happened, was well done. I am thankful for that. But as a result of the time and energy wasted in dealing with the call center I will be looking for a new place to purchase my major appliances, currently every major appliance in my home was a Sears purchase. Look no farther than this review to realize why Sears is closing stores everywhere. The corporate office does not care about their customers.
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September 2018 by Gertrude Lutz
I was not pleased with the first repairman because he did not see that the water valve was turned off and that is why the water would not pump up Into the dishwasher. He would not have had to run the diagnostic test. After he ran the diagnostic test he ordered the wrong part. The second repairman tried to install the wrong part ordered by the first guy then asked me what was wrong and found the water valve was off and quickly fixed the water valve on and tested that the dishwasher worked fine. One start for first repairman and five stars for the second repairman.
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May 2018 by Guy Barker
Technician was very thorough and very knowledgeable. The refrigerator had two problems with the icemaker, and he was able to diagnose the problems. He completed the repair in two steps to try to save expense. Overall, he did an outstanding job.
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December 2017 by Susan Bevevino
Parts were ordered on the 7th,, four of them. They finally all arrived 3 weeks later. The dishwasher was repaired 3 days before Christmas and the technician only needed one of the parts because the previous technician said that's what we needed..4. And better yet, what was needed did not get ordered, another part that was bad. Luckily the second tech had it in his truck. All in all, the dishwasher works....for now. The other 3 parts were not needed and went back, including the one that I waited for 2.5 weeks because it wasn't "in stock" and not allowed to make an appointment because all parts had to be here. I am not sure that I will continue my warranty after expiration.
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December 2017 by Becky Juart
Sears is now only providing refurbished parts. I've had to keep a Protection Agreement on my ProSeries Range since I've bought it. It keeps burning out main circuit boards. I can not get them to replace this range. I've called the Protection Agreement Dept, they agree with me. They then refer me to the Solutions Group. They tell me the repair tech has to deem a problem. Repair tech states otherwise. Sears has put more in repair calls and parts than the cost of the range.!!
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November 2017 by Suzanne Fennell
Recent call was for yearly cleaning/inspection of heater/boiler. The technician was one who has been to the home before and he is always courteous, efficient and informative. I've always been impressed by his professional manner. Service....5 stars...technician was thorough, efficient and effective in diagnosing and resolving issue with my heater/boiler. customer service....2 stars...I've contacted Sears at least 4 times to ask that the contact person for this address be me...not my brother --in-law...and, as you can see, even the review survey went to him. No excuse for this.
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October 2017 by Stephen Sipos
My washer is working great now. But waiting 3 4 weeks for a appointment was awful. However very happy with the completed job.
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September 2017 by Bob Brunner
The Sears team in Indiana, Pa. were very helpful with all our needs from the fridge to the washer and dryer, the stove, dishwasher, convection oven/microwave, we bought all of our appliances from them, but we do have the problem of poor design, when you put things into a fridge they're to stay cold, which they do but when you put an ice maker and water to the controls well everyone's happy until it quits working that's when you find out that you can't put anything that's to big on the shelf and block the vent on top because the water will freeze, now if you put to many things on the bottom shelf on top of the crisper not only do they freeze, but the elbow and water line freeze also, I've had the repair man here few times because of it, only to realize that the last time he was here he put insulation on the elbow said that it should fix the problem, NOT I had to go in a couple times to thaw out the water line , I then removed the crisper drawer turned up the thermostat from 37 to 38 and haven't had problem since, ATTENTION KENMORE START MAKING QUALITY PRODUCTS LIKE YOU USE TO AND WITH A BETTER DESIGN, you can't expect people to give good reviews if the product fails continuously and you won't back it, also the crisper drawer poor design only put a couple (2) heads of cabbage and some lettuce or tomatoes and the face comes off the drawer, that only costs $179.00 to replace plastic, the convection/microwave with built in hood, the convection oven makes more noise than I care to mention the first time I went to use it, although the microwave works great, the convection oven can't be used, the light sockets underneath the microwave became brittle and fell apart, very disappointed, very very disappointed in the quality of the products, the design team needs to do a better job and the parts need to be better quality like they were back when people cared
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September 2017 by Bettyjean Bailey Lesnak Steele
Excellent. Arrived on time and was informed of arrival time within two hours. Not all day waiting. Dehumidifier was not repairable and warranty is replacing it soon. Best service I've experienced. The delivery was not good. The driver was sitting it in the garage and leaving. I explained the order was for installation, set up and haul away. He said not his orders. He only delivers nothing else. But he did it very reluctantly. Took to basement, unboxed, moved it in place, unplugged non working unit, Left all packaging on chair and placed old ones in truck and drove away. He came an hour early saying he was minutes away so I told him to deliver. I would not want him delivering to me again. Too bad with how well your people performed
