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July 2022 by Don Dougherty
Great customer service with friendly bank tellers.
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January 2022 by Hal
Beware of ATM at this branch! My family has had multiple problems with it. Customer service to resolve issues is slow.
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May 2020 by Dwight K Schrute
Chadwick at this branch is the best ???
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April 2020 by Dylan Morris
Chadwick at this branch is the best ???
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November 2019 by Dom M
The ATM at this location is purposely set up to eat cards so that you have to go into the bank and get a sales pitch before you can get your debit card back (I have a different bank). And the tellers are VERY pushy. Don't go here.
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September 2019 by G Mack
A very welcoming and professional staff-member helped me here! I believe her name was Raynesha Wilson! She showed me the benefits of opening more than one account with Citizens Bank and I am very satisfied!
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December 2018 by Yunnie Kim
Most friendly staffs and fast accurate service. I am a loyal customer ever since this branch opened in the spring of 2005
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October 2018 by CRPW
Language setting on the ATMs should default to English, not force me to choose the national language. Why does ATM make me wait for preference settings and not know I always choose English? And not know I always want a receipt with my transaction?
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May 2016 by Jennifer K.
Awful franchise, awful staff. All they care about is money money money. They are very uncooperative and only promote their products. They are inflexible and don't care about their loyal customers.
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December 2014 by Frank P.
I finally reached my limit today. I've banked with Citizens for a long, long time and I'm a good customer. I have been in the banking industry for my whole career and I've always tried to be understanding about customer service. This bank is a mess, and I can't let it go this time. They advertise Saturday hours and then staff this branch with 2 tellers and an investment person. As a result, when I needed help with something that requires a customer service representative, I'm out of luck. First, I asked the investment guy, who asked me to talk to a teller. Next the teller deflected me when I arrived at the counter so she could help someone at the drive-in. Next the investment guy asked to help, and wasted another 5 minutes trying to get someone on the phone to help, only to find that I need to go to a banker. I get back in line for the tellers and get the same woman. She is not pleasant on her best day, and when I explain what I need she asks if it's OK if she helps the guy behind me instead. Really? I say no, I'm a customer too. She turns to walk over to pick up another drive in customer. I object and she reluctantly reaches out for my paperwork. I'm done with her attitude and from prior experience I'm pretty sure she doesn't have a hope of helping me, so I walk out, fuming. Citizens Bank, if you can't staff your branch to help customers who walk in, don't open the office. And get rid of people who can't understand that every customer is important.
