-
January 2024 by Joel Gall
We had our first snowfall of the season, and the Willowbrook Maintenance team did an absolute amazing job. The roads were well salted at all times, the snowed surfaces plowed and walkways cleaned and safe. Hats off to the team!
-
January 2024 by Larry Henderson
The heat was not working on this cold winter’s morning. I phoned the emergency maintenance request line, and Lamar was here in 15 minutes. For the next two hours the maintenance team, Dwayne, the maintenance Supervisor, plus Larry and Lamar, worked on the heating system until it was running and the apartment was warming up.This is another example of the prompt and courteous service the maintenance department has provided over the years for our apartment home at the Willowbrook Apartments in West Norriton, PA. Quality maintenance care, along with the professional and always reliable management provided by Toby and Moe in the Leasing Office have made us feel at home and secure in our rental community. We are most grateful. Thank you!
-
November 2023 by Deanna Hendrick
Mr. Lamar came he painted the wall from when they put the new sick in. I appreciate it.
-
November 2023 by marianne sopper
My request was taken care of promptly and the gentleman was very nice and courteous
-
September 2023 by Julia Fenton
When an apartment fell through the day I was supposed to move in at a different complex, Moe was extremely helpful and kind and did everything she could to allow me to move into an apartment at Willowbrook the same day. Even when there were roadblocks, she helped me find the best solution and went above and beyond to make sure that everything was taken care of, even staying past her shift on a Saturday to help me. She is also just very pleasant and funny, which I really appreciated during that stressful time. I'm very appreciative of Moe and all the rest of the staff at Willowbrook as everyone is very helpful, friendly, and attentive to the resident's needs.
-
July 2023 by Carmen Ram
I’m not to happy with there service cause I was with money and me bd my kids didn’t have no place and they called me to go see and Apartment and they checked my credit and they got my kids so excited that my kids really thought we had a place to stay. I had all the money they asked and then they said no. So my kids and me didn’t have no place to stay. So I’m not to happy with they service and the business they run here.. ???
-
May 2023 by Devin Corson
I am so grateful to Moe and Willowbrook Apartments for helping me find a safe home during a really hard time in my life. I cannot thank them enough. Moe is so funny with a big heart, and I really apprecuate her and you will too. It was a great experience living at Willowbrook!
-
December 2022 by Li-Chun Tsou
I want to say "Thank You" to Willowbrook Management and Maintenance Team for their attentive care and service to us. Yesterday when I arrived home, my smart home keyless entry Fob lock alerted me on its voice that the battery is getting low. I was worried and sent an online maintenance request to the website. When I came home from work this afternoon, it has been took care of by the Willowbrook Team. Many Thanks for making my home safe and providing me a peace of mind!!!
-
October 2022 by Matt C
Moe and Toby have truly exceeded my expectations. Coming off of a horrifying, demeaning and explicitly duplicitous contract with Residenves @ Bentwood I was overcome with anxiety not knowing what to expect since the bar had been set so low by my previous rental experience, apprehension was my feeling to say the leastThat having been said, I cannot thank Moe and Toby enough for their understanding and patience.As a business owner, I know how important the human touch experience is and how treating every client the same; handling their needs with kid gloves can really make the glove heavy after enough use (get the drift)?These folks and this community is non political, non biased and definitely kid friendly. The kids matter and I know that Toby and Moe recognize this.The level of ? respect is firmThe level of professionalism is unprecedentedThe level of maintenance staff friendliness is profound.My level of appreciation and gratitude is certainly A1 and I know this community reciprocated both .Thank you Toby, Moe and Maintenance Crew for making life a little less difficult simply by caring.
-
June 2022 by Megan Keller
Don’t live here yet but took a tour today with Moe and loved it. Quiet, clean neighborhood with the most friendly staff! Answered all of our questions and showed us a beautiful updated apartment! Definitely worth it with some of the other apartments we’ve looked at around here
-
June 2022 by Alicia Lucien
0 stars, Morgan properties is rated F with the BBB - ensure you do your research before signing anything. Unprofessional, disrespectful, incompetent and condescending office staff. Maintenance and service requests are closed without any work performed. Moe Jenkins(leasing agent in office) rolls her eyes, smirks and scoffs/laughs when you speak with her - I have this on video. The property manager is never available despite her car is onsite everyday - the leasing agents in the office do not let you speak with the manager to top it off and are rude, unkind, unhelpful and hate when a resident inquires for anything(I have documented incidents to back this up). They also lie and fraud lease documents, noise complaints, and they ignore and close your requests as I stated then when you inquire they lie in plain eye sight to distort reality and say you are being aggressive - both Moe, the property manager Toby and the pregnant leasing staff woman who I dont know her name all play this mind game and tell corporates you were aggressive - however to their surprise I have the encounter on video and their claims are fraudulent! corporate refused to call me and despite my treatment, along with the hundreds of documented incidents from numerous tenants through morgan properties, speak on the same treatment - this is why you need to do your research and you will see each person is saying the same claims of office staff treatment between all of their complexes so there is your proof this is a theme with Morgan properties. Also most importantly don’t allow them to overcharge you for a 1br 1 den and blame it on inflation FYI I moved in at $1050 , 4 years later I’m at $1240 and I’m sure they didn’t renew my lease because my unit is selling way north of $1600 monthly. So here’s a little insight of what to expect here, taking advantage of people and the pandemic.
-
May 2022 by Jacqueline Muschette
I've lived at this property almost two years and it was an amazing experience...Toby Luker is one the the best property manager I have ever dealt with. She addresses any issue brought to her attention in a very nice and professional way, and goes above and beyond to make sure everything is done to satisfy any concerns immediately!It feels very much like home for me and I would recommend Willowbrook Apartments Community to anyone who is looking for good management team, peaceful, well kept and quiet environment to call home. Thanks Toby Luker - Property Manager, who makes it possible!
-
November 2021 by Tlaloc Asmodeus
Worst place I have ever rented, management is condescending, the unit is ok at best, and if you have and issue they do the bare minimum.
-
September 2021 by Swati Dahiya
We have lived on the properly for a while and it has been an outstanding experience for us. Especially the property manager Toby Luker goes above and beyond in providing the best service, making this place feel likeHome, she gets any maintenance issues addressed by her team in no time and personally inspects the work done when necessary like when we got the newly renovated kitchen done, she personally came and inspected everything. She is very pleasant to talk to as well !
-
September 2021 by Justine Hodgson
I just recently moved here from Virginia Beach and I could not have had a more smooth transition with this leasing office. They even brought my expensive packages inside of my house for me when I unexpectedly had to head out of town! They are extremely nice, accommodating, and a rock star team. I’ve worked in real estate for about 8 years now and it’s not every day you come across a team as put together as the Willowbrook leasing team. Seriously.Okay, I’ll stop raving! I love my apartment and the dog park is getting PLENTY of use. Check this place out!!
