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December 2023 by Virgen Rojas
I tried to cash a check there however they informed they couldn't fine no biggie i then asked if i could still open an account with them the manager caught an attitude and got rude i instantly thank the teller and walked out can't trust anyone with my money who can't control their anger due to a question would not recommend bank at all im going to stick to my chime
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July 2023 by Sara Goren
The jenkintown Firstrust staff is welcoming, friendly, knowledgeable and efficient. Ryan and Annmarie are outstanding at their jobs and SO helpful. While sitting with Annmarie, I could hear Ryan greeting other customers by name. Very much a neighborhood feel with top ranked staff. And, the great cd rates are very much appreciated!
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March 2023 by Campbell Family
Awesome customer services, always helpful.
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January 2023 by Old Nite
I don't understand why this bank closes at 4pm meanwhile most other banks stays open till 6pm. People still need to use the bank after 4pm guys...
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May 2021 by Michael
My family and I have worked with this bank for decades and have been treated wonderfully.
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March 2021 by jeff garfinkel
Frank the manager terrible customer service, total attitude.. just retire bro
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November 2020 by Elizabeth B.
I had a great experience refinancing an investment property with Firstrust. Don, the bank manager at the Bustleton branch, is hands down the best banker I have had the pleasure of doing business with. He's very knowledgable and has superb communication skills.
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September 2020 by Linda Coleman
Have been with firstrust bank for over 30years have always found staff to be very helpful and professional .
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November 2019 by Lorenzo Jackson
Love the assistance of everyone, Ryan helped me today and was very pleasant to work with.
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October 2018 by Lamar F.
I've been banking at Firstrust's Jenkintown location for over ten years. The bank manager, assistant manager and head teller have not changed during that time. They know me and my wife and speak to us when we stop in to make deposits, or do other bank business. The tellers are well trained and careful. Their services are reasonably priced. Several of the complaints here, with low ratings for this bank, note that they call the customer whose account is being debited before they cash checks. For some reason these reviewers think that is a bad thing. As someone who has been called several times about checks, I would like to go on record to say that this is a very good thing. I want them to check withdrawals from my accounts that are atypical. I'm pleased that they would take the time. Firstrust is a local bank. It's not a big, national, impersonal bank. That's not to say it's small -- there is a lot of money backing it up. But after the fiasco's in some of the nations largest banks, I'm pleased to know that I'm banking with people I know and with an institution that has an investment in my community.
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May 2018 by Jesse McCreadie
This is the worst branch ever. They have no interest in helping you increase your wealth. They're happy to make their money on hidden fees and nasty little penalties. All I ever hear from them is "There's nothing we can do". Put your money somewhere they value you as a customer.
