PetSmart is the largest pet supply and services retailer, offering over 10,000 products for various pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the great staff who are friendly, helpful, and willing to assist with finding items or checking stock. The store is known for being clean, which is a significant plus. Many have adopted pets through the store's partnership with Forgotten Cats. The customer service is described as top-notch, with a good variety of quality food and accessories. Services like pet grooming and training are also offered. Prices are competitive, particularly for items like cat litter. While the store can be busy at times, making it helpful to have more registers open, staff members like Drew and Christian receive special praise for their pleasant attitudes and ability to handle even nervous pets effectively.