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July 2024 by Skylar Jones
My phone number ends in 9589, they set my brand new phone up as 9598. Also, they charged me full price for 4 accessories when i get the USPS 50% off discount. Had to go back to the store 3x, no compensation on my bill, gas, etc. Then after all this was told I had to erase everything on my phone (I had already cleared my previous phone) and lose everything to "try" to get my Imessage and Facetime to work. Turns out the esim was still connected to the 9598 number. (which I had to figure out, delete, and generate a new one myself since they told me it wasn't their fault it was Apples and let me leave their store with a half working phone for 3 separate occasions)
After spending almost 3k in one visit this is what I dealt with, and without a single apology from the worker who messed everything up in the first place.
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July 2024 by Paul Kazmierczyk
I would like to say that At&t support on my phone were helpful. They were adsolutely terrible. The app does not work properly, the 4 reps and supervisors, and over an hour on the call did not resolve my problem. It took another trip to my local at&t store in the Galleria Mall in Johnstown, pa to get my problem fixed. The two reps, Kelsey and Autumn were phenomenal in helping me resolve all my issues and questions. They should be in charge of your phone loyalty and supervision. Your current phone reps should be ashamed of themselves. Their personal skills and empathy are terrible. I was a just a number in their calls to get done for the day. Kelsey and Autumn changed all that and saved you a loyal customer. They are excellent people persons and a great asset to your company. I would hope all of your employees are like them, but that's just wishful thinking. Thanx girls for your expertise and your caring personalities. God bless you.?
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May 2024 by David Stefanik
Recently purchased an iPhone here. Store manager, Josh Aboud, did a great job in configuring my account and setting up the phone. He answered all of my questions and instructed me in its use. I recommend this store to all. 5 stars.
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April 2024 by jkfoskey1
Tyler was great, helped me til the end and got me exactly what I needed.
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April 2024 by G Ray
David at the Atherton St location was fantastic! This is the first time in 12 years, I didn't panic getting a new phone. He was so familiar with the insurance claim, new devices, promotions and sales. Highly recommend!
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March 2024 by Genevie Velasquez
Trell was awesome!!! Got exactly what I needed helped the whole process!!!
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March 2024 by David Livingston
Great service from Justin!!
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February 2024 by Madeline Docherty
Trell was the best! Great service overall!!
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February 2024 by Walt Robinson
The man was very very helpful.
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February 2024 by Bobbi Weaverling
Adam at the Atherton St State College PA location was awesome to work with. Went to this store after our local store wasn’t helpful. Adam was easy to work with and very helpful getting my dad a new phone and setting it up for him. Even adding the hearing aid app for him to work with his hearing aids. Above and beyond. Great job Adam!
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February 2024 by Sally
Had a good day at at&t, the boys helped me, and were very polite, I'm 82, and they treated me good.
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January 2024 by George Churilla
Myles, fantastic employee
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January 2024 by Jeff Henry
Amazing service. Thank you David for taking such good care of us!!
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January 2024 by Wayne Killinger
My experience at AT&T was really good today. Perfect.
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January 2024 by Morgan Barr
David helped me purchase a new iPhone. He was extremely knowledgeable and helpful. David made my experience seamless. I’m a happy customer.
