Firestone Complete Auto Care in Johnstown, PA has earned a strong reputation for providing reliable and comprehensive auto services since 1926. Customers appreciate the quick and professional service, often being able to get inspections and repairs done on the same day. The team is known for their friendly and helpful attitude, with staff members like Amy, Ken, and Whitney receiving high praise for their excellent customer care. Many customers have had positive experiences with tire repairs, oil changes, brake inspections, and engine repairs, all handled efficiently and effectively. The store is also praised for its cleanliness, including a spotless bathroom, which adds to a welcoming environment. However, some reviews mention concerns about the knowledge and communication skills of certain mechanics. One customer shared a negative experience with a female mechanic who did not believe or listen to their instructions about a zero point calibration needed for their vehicle, leading to an off-alignment that caused safety issues. The customer had to perform the calibration themselves after feeling the staff lacked understanding, emphasizing the importance of knowledgeable technicians. Despite this, the overall experience at the shop is positive, with many customers recommending the service and praising the fast turnaround and helpful staff. Overall, Firestone Complete Auto Care in Johnstown offers trusted auto care services with a friendly team dedicated to getting customers back on the road quickly, making it a go-to destination for vehicle maintenance and repairs in the area.
This location and team of experts are so wonderful, knowledgeable and informative! I don’t feel like I am getting taken advantage of and they do their best to find me the best prices. 10/10 recommend! And a special thanks to the gentleman named Whitney. : )
June 2024
Like the services provided and good customer service
June 2024
Fabulous, quick and professional service!! My vehicle was done way before promised time! Amy and Ken are terrific! Definitely recommend this Firestone for all your auto needs! Also bathroom was spotless!!
