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November 2023 by Billie Sarver
First, I was late to the appointment, forgot to give my new phone number for them to contact me. Completely my fault. They were very understanding and very helpful throughout the whole process. Made it a very easy and pleasant experience.
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November 2023 by Hani Khatib
Very professional, efficient, thorough, and provide convenient options of valet/pick up/drop off free of charge services, which goes miles for a person like myself who lives one hr away and with a busy daily schedule. Definitely coming back, Keep up the great work
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November 2023 by SB Moeller
Great experience! I went to the dealers in Pittsburgh and they started high(low) for my new(trade in) then after an hour, they still weren't moving their prices. Via email, got a little movement immediately from Laurel then drove the extra miles to Johnstown. Happy with the price, service, and experience. My dog also got the 5 star treatment! Thanks Earl and team!
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November 2023 by Ashley Rudnik
I had to come in to Johnstown from out of state for a funeral. I went in to Laurel BMW on a Saturday without an appointment because my tire had a leak. Their service department was closed but Ben K was beyond accommodating and went back to ask of one of the guys who happened to be there if he wouldn’t mind looking at my car. To my surprise, they were not only willing to check it out - they put on two new tires for me!! Special shout out to Jamie for being there (also very lucky she was there on a Saturday!), and also Seth for getting it done so quick so I will be able to get to my family. 10/10 best service experience ever.
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November 2023 by Neil Gonda
Absolutely the best service experience we've ever had at a car dealership! Very thorough. We were kept up to date with everything as it was happening. It was such a great experience, we will definitely be looking to buy our next car from your dealership.
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October 2023 by Sean Ebrahimi
The service was exceptional. I had a great experience with my purchase. Sales representative “Earl” and the rest of the staff were very friendly and welcoming. The entire process was quick and fast. Will definitely recommend this dealership and will purchase again! Thank you again!
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September 2023 by Brian Curtis
Wonderful experience buying a new BMW off of Laurel Auto Group. Dealing with Scott, Ben and Ryley was low stress and fun.
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September 2023 by Caitlyn Cassara
Very friendly service team (Kristi and Taylor). I had an unknown issue and the process to get it identified and fixed was communicated to me every step of the way. They even delivered it to my home once fixed. That is why I chose Laurel BMW, which is an hour from my home!
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September 2023 by Laura Slifko
Earl and Scott (sales) and Beth (finance) were wonderful to deal with, very professional. They with me to offer a very competitive price for my new-to-me CPO vehicle, and also paid fairly for my trade-in vehicles.
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July 2023 by Jessica Wright
I called Laurel BMW with an emergency situation. I was hours and 200 plus miles from home. Starting with the receptionist to the service team and everyone in between the experience was fantastic. On a busy day with some of the team enjoying their vacation - Christy fit me into the schedule and the Service Team completed the maintenance in a professional manner. I am totally impressed with Laurel BMW Dealership. I am also extremely grateful.
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July 2023 by Lauren Spada
Ben was an exceptional car salesperson!! If I could leave him 10 stars I would. Highly recommend laurel bmw to anyone as the process was very smooth as well.
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July 2023 by Catt Michrina
Great dealership. Everyone is pleasant to work with and really helpful and accommodating.Their service department is also the best in Johnstown.They helped me get my dream car!
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July 2023 by Leanne Mazer
Laurel BMW made every step of my recent service experience easy. Christie was a pleasure to work with to schedule the regular service appointment and then add new tires and alignment. Taylor even sent a video of the work being done to my car. And as always, the vehicle was picked up and returned to my home including an exterior wash! They have an awesome team at Laurel!
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May 2023 by Andrew Ross
Highly Professional and knowledgeable. Delivery was outstanding. Laurel BMW was one of the best dealerships we have been to, and look forward to continuing our relationship.
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May 2023 by Jr Gearhart
After months of searching for the right vehicle and dealership to work with, my wife and I are extremely happy with our experience at Lauren BMW in Johnstown.It was suggested to us by a recent customer to check out Laurel BMW simply because of their experience with Ben and the incredible service program that Laurel offers.When we went, we asked for Ben and he took care of us from start to finish which made the process feel seamless. He was very easy to work with and answered all of our questions without pushing us into a decision.The sales manager, Scott, offered us a great trade in value for our vehicle andRyley made sure we knew everything about the vehicle prior to driving it off the lot. Finally, Beth completed the experience smooth closing.We highly recommend stopping to Laurel, make sure to ask for Ben!