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November 2023 by DM Baker
Pleasantly surprised by the superb service from start to finish, the service from Customer Service excels! The visit was to manage a recall on my vehicle which was done with efficiency and timeliness to resolve the problem. Very happy with the outcome and the work of NISSAN mechanics, they prove themselves repeatedly, thank you for great staff who uphold quality, much appreciated.Nov 2023 - Once again, excellent service for scheduled maintenance which was done so efficiently, kudos for the staff and their on point service schedule, had everything checked over and the usual winter services all done under one hour! Appreciate Customer Sevice for their attention to details and awareness of quality service. Great job!!!
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November 2023 by Anthony Camina
Car wash is a nice touch. Great service. Facility is clean with great amenities if you decide to wait. Ambassador pups are well behaved and charming. Overall every time I come for an oil change or repair I leave satisfied. Thanks to the staff for maintaining a consistent high level of professionalism and empathy. Bravo Zulu.
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October 2023 by Michael Atkinson
I really can't express how wonderful this dealership was to my family when we experienced an issue with our Nissan Rogue as we were driving halfway across the country for a family emergency. They were communicative, empathetic, flexible, understanding, and truly kind. They got us back on the road quickly and were very fairly priced for the services they provided. I honestly wish Laurel Nissan was my local dealership! Thank you guys.
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October 2023 by Brian Bracken
Salesman was very personable and did a good job overall. I would have liked if he would have taken the time to get in the vehicle and show us what each button and feature was instead of just going over it with us on an iPad. Also felt they could have worked with us a little more on the overall price of the vehicle and/or the trade. Overall we are very happy with the 2023 Nissan Rogue we purchased. We absolutely loved Emma!
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October 2023 by Tracey Miller
The entire buying process was very quick and easy. Everyone was nice and friendly.The service department clerk was very friendly and nice. The Oil change was quick and my appointment was on time.Had my second oil change this weekend. Barb is always the friendliest and answers all questions.
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September 2023 by Judi Staib
Scott Holsopple was our salesman and he treated us like he'd known us all his life. Very knowledgeable and helpful. We enjoyed the whole experience. Thanks Scott.
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September 2023 by Elaine Berardi
I needed an oil change and an update for my GPS. Laurel Nissan performed the work very quickly and everything seems to be working just fine.
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September 2023 by John Czerak
Took my car in for inspection. Girls at the service desk were very friendly and knowledgeable. Went over what was done to my car and explained future needs for it. Very happy with the service
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September 2023 by Curt Piper
Laurel Nissan was great to deal with, make the appointment, fill out the drop off form, and did the work in a very timely manner. Notified it was completed early in the day and no issues from payment to pickup! Thanks!
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September 2023 by David Nates
They actually deserve a 10. My wife and I had trouble with our truck while up from Florida. From the young ladies at the service counter to the mechanics in the garage it was 10 star service and help. We were in a time crunch to return, they kept us informed and calm. They actually cared that we were concerned. Nissan should use their staff as an example of house to treat a customer. Thank you very much.
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August 2023 by Catt Michrina
Nice dealership with a great service department. Barb helped me take care of everything I needed. All of the Laurel Auto Group dealerships are top notch with customer service.
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August 2023 by Karen Mento
Although it took several days to get in, they not only changed my oil and checked my car after running over a deer, they noticed my key fob battery was dying and fixed it, and noticed my car needed inspected and took care of that for me too! (They called and asked first) Given my work schedule and need to get rides backand forth to work, I am very grateful to have gotten that all done at once. Thank you
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July 2023 by Jessica Toth
The staff was very friendly and considerate, even took time to search for all the discounts they could apply! I was able to schedule an appointment quickly and the service was completed quickly with great communication and my car was returned washed!! Overall a very positive experience and highly recommended!
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July 2023 by Cathy Raslevich
Met w/Katie Canetense, she was well aware that we have already been Nissan loyal. We felt she did a great job getting us what we wanted for the price we wanted to be at. Felt like our loyalty was rewarded.
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June 2023 by Ed Stiffler
The Staff at Laurel Nissan is professional and courteous.The Maintenance Technicians did repairs in a timely manner.My Pathfinder was returned nice and clean.
