-
November 2023 by Chris Buckley
I had a great experience at Laurel Toyota, and more specifically with Matt Snyder, my sales representative and Vicky our finance specialist. I purchased a 2023 GR86 out of state and the process went silky smooth and couldn’t have been easier. I highly recommend Laurel Toyota and Matt/Vicky. Thank you both!
-
November 2023 by Jon McCracken
I took my tundra in with a leaking rear shock. I have an aftermarket warranty which was respected fully. I was given the option of waiting until the second shock went bad to replace both under warranty at a cheaper price. I agreed. My truck was inspected for safety and wearing Parts like Tires and Brakes, they wash the vehicle and charge me nothing for the visit. That's service. Thank you
-
November 2023 by Matthew Claar
I was quoted that my car would only take one week to fix. I am presently going on six weeks. They ordered parts and had no tracking number so they kept saying they had “no idea” when the parts would arrive. Thankfully I had another car because the service here was grossly disappointing. I called in a few times to check on the status of my car too and they transferred my call and then hung up on me. I would never trust Laurel Toyota again.I finally picked my car up today. They showed me that when they put the car bra on, the bumper cracked so I have to bring it back tomorrow to have them put a new bumper on. I had to drive less than ten miles home and all these codes came up about the power train and the hybrid system overheating. It stopped moving and I had to call them to tow the car back to the shop. This has been very frustrating.
-
November 2023 by Declassification Nation
I've been using Laurel for years and have always been satisfied with their work Polite and professional as usual. Gary was very helpful in answering my questions and Wayne is always willing to lend a hand in the process. The women in the front office are awesome in helping with the car rental procedure. Another job well done. Thank You Laurel.
-
November 2023 by Ashton Susztar
To be brief, everyone on staff is very polite, educated, and straight forward. The typical “car buying experience” is not what you get at Laurel Toyota. If you are up front in the beginning with what you want and what your plans are, everyone is more than willing to also be up front and transparent about what they can do to assist you in the car buying/ selling process. I’d recommend to anyone looking for a new car to stop by and check it out for yourself.
-
November 2023 by Barb
Communication was good. Transaction was fairly easy. Thought it was odd that a certified bank check was not accepted as a form of payment, cash or credit. Seems every dealer is different. Due to the lack of inventory was happy to get the trim level I wanted. Thanks.
-
September 2023 by Alvaro Bernal
It was so unfortunate for me to have Mr. Travis Wills as a service advisor during my visit yesterday Friday, September 22, 2023. In addition to his lack of communication skills and tendency to yell, he is not the most pleasant person to have in such position. Don't you guys realize that you need kind and friendly employees at the front desk rather than a guy who intimidates every single customer with his foul manners? Please let me know how long you intend to keep this man in a position that involves customers.It is my belief that he will be able to do a good job in a different position far from the customers.
-
September 2023 by Marsha Hutzell
The service department is very thorough and walks you through your options. They even offered a pick up and return of my car from my workplace despite the fact I work about 26 miles away. Such a wonderful service to help accommodate my work schedule
-
September 2023 by michele jaikes
I previously gave 5 stars but have sadly gone to 2. The only reason that I did give 2 is because of the desk staff. I was there for 2 HOURS FOR A SIMPLE TIRE ROTATION!!! I understand that the power was off for half of the day on Wednesday but for God's sake DON'T DOUBLE BOOK US !!!! My time is valuable!!!
-
September 2023 by Ricky Lynn
I got the car that I wanted at a fantastic price and drove 1030 miles one way just to get it. It was such a good deal that it was well worth the couple days time and cost to go all the way from Florida to Pennsylvania round-trip. Even my son and I enjoyed the father-son time together. The transaction was so smooth and we were done in a matter of minutes. The car even though it was brand new was ready clean shined, and Good to go when we got there. They were very professional and extremely friendly and I enjoyed meeting with them. I would recommend them in a second.
-
August 2023 by B W
This was my best Vehicle Purchase (on-line) EVER!Scott the Internet Manager was tremendous. I felt like I was the one and only & best customer during this entire transaction. The Toyota that was shipped is spectacular as Scott had stated and we are amazed! I will always check your internet inventory whenever we need another vehicle.Thanks so much Scott and Laurel Toyota!!
-
July 2023 by Aaron Szapka
Loved my buying experience from LAG Toyota. Rob was very knowledgeable in the car I choose and definitely took his time explaining all the features and made sure I was comfortable driving off the lot it in. I hope I don’t need a new car for a while but if I do I will be back to buy here again!
-
July 2023 by Chris Lenhart
My experience while shopping for a new vehicle at Laurel Toyota was very pleasant. Everyone was courteous and transparent. No gimmicks or sneaky add ons or sales pressure by multiple sales people to purchase extra options or warranties. I felt that it was a very professional dealership that is confident in the product that they are offering. This is my first experience with Laurel Toyota and I sincerely hope all my future experiences with them go as well as the first. Matt, Vicki and Scott were great! I hope others give them the same opportunity I gave them and are equally as satisfied!
-
July 2023 by Dan Clark
Outstanding! We had an aftermarket Stealth Hitch put on our BMW X6. I was very worried, since it required removing the bumper and modifying it. They did an excellent job. You cannot tell anything was done. Took great care of our X6 and were just so friendly to deal with. I cannot recommend them high enough.
-
July 2023 by David Tetkoski
In and out timely for my inspection and recommended total car review. Nice clean waiting area . All personnel helpful and pleasant. Everything explained clearly except miscellaneous charges . All good !