Monro Auto Service and Tire Centers provides comprehensive automotive services, including maintenance, inspections, installations, repairs, roadside assistance, and towing. Their expert technicians specialize in tire changes and offer top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman. Customers have had varied experiences at Monro, with some excellent service and others less satisfactory, particularly with the call center. However, several reviews highlight the exceptional service provided by specific employees, such as Ken. Ken is described as a competent, hardworking, and knowledgeable technician who goes above and beyond for customers. He patiently explains diagnostics, labor, and parts, making expensive experiences more comfortable. Ken respects customers' time, keeps them informed, and provides clear explanations in layman's terms. He is also honest about necessary repairs versus recommended ones, allowing customers to control their repair costs. Customers praise Ken's technical expertise, friendliness, and superior customer service skills. One reviewer even suggests that Ken be promoted to store manager, as he is the most deserving candidate for the position. Overall, Monro Auto Service and Tire Centers offers dealer-quality auto services, with some exceptional employees like Ken providing exemplary customer care and technical knowledge.
All four of my brake rotors and pads were worn out. I had all four rotors and pads replaced quickly and correctly without a previous appointment. I did have lifetime brake pads from Monro already so it was only labor for replacing the pads that I paid for.
August 2025
I had a great experience at Monroe, thanks to Ken. He did an excellent job on my vehicle thorough, honest, and efficient. It's hard to find mechanics you can trust, but Ken really came through. I highly recommend asking for him if you want the job done right.
June 2025
If I could give unlimited stars, I would! Jessica is a LIFE saver!!! She was without a mechanic, by herself at the shop and is still able to get me a new tire installed within minutes!!!!! THANK YOU SO MUCH! YOU'RE A LIFE SAVER!!!
