-
February 2024 by Susan S.
I can;t believe how this bank runs. Like it is the 1800's. You have to jump through hoops to do anything here. I am trying to remove my name from my sisters account and was told I would have to die. I can close the account but they advised that my sister would not get a check for 1 to 2 months from social security. She has more than enough money in her account for months for all her bills. I was advised not to close it. Have her go to a branch so they can transfer her money(so they can keep it) to a new account. She has had 2 strokes and cannot communicate well so that is not possible. She does not talk to me so I guess I need to get a lawyer to protect my rights.
-
December 2023 by Jack H.
If you're not a existing customer don't even walk in the door- they don't want to see you. And NEVER ask for change unless you got 6 ID's and DNA evidence- they'll give you the bums rush out of there quicker than you can say Bob's your uncle! In a word- STC sucks! Merry Christmas!
-
December 2023 by Ebony-Iman Johnson
I only chose this branch because it's close to the Social Security office. When I first opened an account I wanted to walk out because of the ignorant looks I got walking in. Everyone else is greeted and some even by name with a smile. Every time I walk in it's ignorant looks. I opened two accounts one for my teenage son and another rep payee for my oldest. I eventually closed the accounts because I was relocating soon and this was the only time they smiled at me and engaged in friendly conversation when I said I was moving back to Philadelphia. I just received a back paycheck and took it to open an account to receive my son's monthly payment and again not greeted when I walked in with ignorant looks, I'm always greeting them when I walk in. This time I asked if they knew of any banks in the area that deposit funds a couple of days early and the younger gentleman told me only prepaid card accounts do it when I know it's not true I've been with a bank in Philadelphia that does. The older man whom I believe is the branch manager tried to tell me I couldn't open an account because he ran my info through check systems and on it it said no assets and other false information that I never gave him information to these questions, he never asked me anything to know what assets I have and if it's truly the issue why was I just able to open two accounts not long ago none of my information has changed. They are racist and Islamophobic. He tells me I “all banks around here do this you won't be able to open a bank account here”. He must think because I'm Muslim that we are not knowledgeable I have over 20 years of experience in customer service and financial services. I went straight to another bank and opened an account with no issues. This place is so ignorant I highly recommend banking elsewhere!
-
January 2023 by Tish Latora
Very good service, like a"hometown" bank & the employees are always curtious & helpful.
-
July 2021 by Kassey Hoege
Every time I go into the Market Street branch I never have to wait long. Friendly, always greet me by name, and resolve any issue I may have immediately.I love this bank.
-
November 2019 by Ranecia Jefferson
The bank teller was extremely rude to me for no reason at all, I’m really considering about switching banks
-
August 2018 by Jay K.
Never again. Used this bank and it was the total wrong choice. I even knew a few other people with accounts here, all have been closed out and taken to other banks including my own. Horrible.
