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February 2024 by Cookie
Amazing customer service. We had gotten our wifi gateway from them and it was all around enjoyable and the hardware is amazing and the stuff we’re incredibly nice and understanding. Plan to do business here in the future
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February 2024 by Joyce Ferko
Very nice staff
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February 2024 by GRACE A
Easy and fast service,very professional.
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February 2024 by Kevin Jones
Fantastic service here!
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January 2024 by Stacey Owens
Johnstown, PA Galleria Dr locationMy family & I had the most positive and successful experience at this location yesterday. To preface, we have been loyal Verizon customers since 2000. I’ve never had any other wireless provider! We’re a family of 5, so you can imagine how many interactions we’ve had with VZW Customer Service, both in person and by phone. We’ve had varying degrees of customer service, from good to awful experiences. With that said, none, not one of single experience or a collection of great experiences could equal our most re Patrick cent interaction.Patrick was professional, patient, helpful, kind, and incredibly knowledgeable! Every single question we asked, he answered thoroughly. A couple of our devices didn’t want to cooperate, yet not a bit of annoyance, frustration or irritability was visible. Patrick spoke in a manner that was clear to understand, even when explaining how to do something to my teenager children (which is in itself a difficult task to accomplish, as it’s never easy to convey information clearly to teens). Even with all the hiccups and hurdles we encountered, the encounter was seamless, and stress-less because of Patrick! It was above & beyond, hands down the BEST experience we’ve had with any Verizon Representative!I’ve personally worked in customer service for over 25 years and every day strive to have EVERY customer interaction be EXACTLY what Patrick provided for us! He is deserving of his Store Manager status, yet could very easily be promoted well beyond this position! His understanding of processes, knowledge of product, and the overall treatment of his customers is exactly what’s missing from so many customer service experiences across the board! Thank you Verizon for placing Patrick in an authority and management position to train future associates and lead by his perfect example!My business with your company was secured because of Patrick’s Customer Service and our experience with his assistance!
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December 2023 by James Patterson
Very knowledgeable and saved me money!
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December 2023 by Teresita Michalosky
Zach was amazing for me!
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December 2023 by Dan Albright
Very helpful
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December 2023 by Lorraine
Helped with my questions about service.
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December 2023 by Richard Hare
Very helpful here.
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November 2023 by Gary Crum
This store is great. Always helpful!
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November 2023 by Kalvin Pringle
Great store!!!
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November 2023 by Steve Papinchak
Zach and kateland were a great help!!
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November 2023 by Lisa Rouser
Kateland was great!
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November 2023 by Karen Illig Gallucci
Kateland was okay at first. I thought she knew what she was doing. But then 4 days later I was not able to receive phone calls or texts. Still waiting for a credit from Patrick at Verizon for this very big inconvenience. Beware of salespeople who pretend to know the business. Very disappointed with this sale.
