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November 2023 by Ellen Miller
I’ve gotten service from and communicated with various gas companies over the last 8-10 years. Heller’s has exceptional customer service. Getting an account set up, getting delivery scheduled, and learning how they operate was the most pleasant experience I’ve had.
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September 2023 by Karen Blatt
They are a 5 star to me, you can ask questions n they answer you n don't make you feel belittled! Everyone,especially secretary is so nice.
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June 2023 by Zachery DEVLIN
They placed a 3rd tank on our property without consent. We called to have it removed.They also moved our tanks when they where not needing to be moved. They removed the 3rd tank and left behind the rocks and bricks used to level the tank.I want the tanks moved back and the rocks and bricks removed off my property.
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March 2023 by Mark Hoke
My delivery driver, Zach S., was prompt for my delivery today. He was so kind, professional, and courteous. Heller Gas is lucky to have him as an employee! I wish I could request him for my delivery driver for every fill I need!
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February 2023 by Edwin Brubaker
This is an extremely frustrating company. They have been breaking promises since the first time I dealt with them. I want to switch companies because they continue to stop out and refill my tanks when they are only half full. This requires me to pay for propane that I won't need till a year from now. I keep telling them not to come out till I call but they just stopped out and filled them again when they were only 40% empty which is the 4th time they did this in spite of the fact that they keep telling me it will stop happening. If I switch companies, I will lose 80 gal of propane that I paid for because they never let them get close to empty. I called customer service and they now say there is nothing they can do. I must pay the bill for the propane I never asked for. So then they offered to delete the delivery fee since I didn't call them out and they weren't supposed deliver, well I got the bill and it still had all the charges on it. They simply don't keep their word. Don't start with this company, or you will be continually getting ripped off. I have a friend who had the same experience with them. Just stay away from these folks!
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February 2023 by Jenine Reed
I have had heller gas service for over 10 years now. They have always done everything they can to help me when I need a little extra help. Lisa L has been amazing with me. Always contacts me before things are to bad . All the resources she provide helps me not only with them but also with other stuff as well.
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January 2023 by Chris Fidler
Update!! I was contacted by the original person who set up my account years ago. My prices were adjusted and my account was well taken care of!145 gallons for $675 works out to $4.65+ a gallon for my last delivery. Seems ridiculously high. Have done business with them for years. Even bought a new water heater from them and recommended my father to them but the price vs average price in the area seems way out of line. Will be shopping around.
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December 2022 by Jayne Faber
So you fill tanks when you are asked not too. You did so when the price was high! You did this to a senior citizen who served his country. Now you cut his gas when he had enough to start winter. You filled it two days after he asked you to wait til he called. Now he has no heat and is 76 years old. He is on a fixed income and ask you not to fill. Apparently, you don't care! You deserve no stars!
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December 2022 by kevin howard
Bob trayer always helps fix any problems I may have and questions. Needed a service call to check out a problem I have on my fireplace and set up a service call assp.thank you bob,great guy .I was going to switch to another company but Bob takes care of his customers.
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November 2022 by Marcus Elshaug
If you’re looking for propane service look somewhere else. After using the service for a few months I found a common issue that happened with there service. When filling your tank they will over fill and push oil into your system. Oil in your propane system doesn’t work very well. The oil blocks the line not allowing the propane to flow through the lines. If you enjoy ripping apart gas lines to clean your system then you should definitely go with Hellers.
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November 2022 by Chuck Yaeger
Customer service was extremely rude when I just called I wish I got the gentleman‘s name. When I called he said I had a past due balance so I said I would pay that first and then when you gave me the amount it was almost 3 times the amount why I ask him why he says it’s because of late fees I can take your payment now when I said is there anyway I can get some of those late fees lowered because that seems really high to me he rudely said that’s what happens when you’re pay your bills and then he hung up on me ……. Very rude customer service they need training on how to talk to people
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November 2022 by Tiffany Kupp
This morning I had 2 tanks installed and both technicians were absolutely great, friendly, and went over everything with me.
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September 2022 by Ron Wisestough
I called to do pre buy like I do every year and they said if I sign up for wireless monitoring that is free they would lock me into a fixed rate until June 2023. This is a total no brainer and takes the stress out of remembering to check tanks in the winter time.
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September 2022 by Kym Heflybower
They don't even deserve one star. They were told it would be a will call delivery but because there was cash in the account they chose to deliver and then want immediate payment. Still trying to get them to stop delivering.
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April 2022 by derry jordan weaver
Very friendly prompt service! Family owned and operated. Americans need to purchase small family owned in order to survive. They were super completive. Other company priced was $3 more a gallon. I couldn't believe it! Thanks Sherri
