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May 2023 by Marianna Esworthy
ONE STAR (out of five)The funeral service went well and the facility was very nice, BUT...Administrative services were highly unsatisfactory(If duties of Director had been done in proper order, and in a timely fashion, many of these mistakes could've been avoided):1) Original obituary notice posted the wrong time/day/date for the funeral. At least three people complained to me about being there on the wrong day or time. One relative went twice on two different days and still missed it.2) Original death certificate misspelled address of decedent, rendering it useless. This despite double- checking with executrix at time of data entry.3) Mr. Lum said he would deliver the corrected death cert in person, but sent it by mail instead, delaying receipt by eight days. I had to go to the PA Vital Records office myself to get the certs due to probate time constraints.If you value accuracy and efficiency, I would not recommend Kreamer and Lum.
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March 2023 by Noreen Habecker
Dan was very helpful and pleasant to work with and did not tire of our endless questions. He informed us of extra costs that we would have incurred if we would have proceeded with our original plans to have a Saturday funeral. Vicki is a great asset to the company with her behind-the-scenes, detail oriented duties. She did a great job of preparing the obituary, the guest book and cards, organizing the pictures for the video, etc. The entire staff were very professional, kind and sympathetic. We were very pleased and would recommend them to anyone.
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March 2023 by Phillip Romanzi
Couldn't be more pleased with the profesional service, and personal compassion shown by Steve Lum. Steve guided me through a very difficult time. I highly recommend Kreamer & Lum. I did "comparison shopping", and they are a full step above all others. I appreciate this opportunity to express my thanks.
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March 2023 by Regina Miller
Kramer & Lum Funeral Home is among the best I have ever worked with. I have used their services now for 3 different family members and have never been disappointed. The staff is really attentative to all your needs. They truly care about you in your time of need and sorrow. They respond quickly and efficiently to any questions or concerns you may have during your time of loss. They give you the customer service you deserve and take care of all the details and wishes for your loved one. I would recommed Kramer & Lum Funeral Home to anyone. Thank you Stephen Lum for all you did for my family. We truly appreciate it.
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March 2023 by Jalyn Rodriguez
Couldn’t recommend this place more. The casket was beautiful and flower arrangement was stunning. They did a great job communicating with us and the family and weren't pushy.
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March 2023 by Angela Rodriguez
Dan officiated funeral services for our mother. He and his staff did an outstanding job guiding us through making arrangements as well as organizing things on the day of the funeral. We were nervous about our mother not looking like herself but her hair, makeup and clothing were perfect. The service was flawless and flowers were arranged beautifully. They were very empathetic and kind throughout the entire process. Hopefully we don’t experience another death for a long time but we definitely would use this funeral home again. Thank you for everything♥️
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March 2022 by Lucas Dos Santos
Thank you!!
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March 2022 by Jamie Zombro
Mr. Lum is one of the nicest most caring individuals. He makes sure families are well informed and that your wishes are met. He is well organized and is very knowledgeable and professional during your most difficult times. The funeral home is clean and well appointed.
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March 2021 by Michael Zimmerman
I am Michael Zimmerman’s widow, this funeral home allowed my in laws to add things to my bill and even though they promised to pay Steve at the funeral home doesn’t recall. The cherry on top was the viewing when his mother flipped out and asked me if I was gonna take her place here too. Next thing you know people were saying they were gonna punch me and my daughter in the face. Of course the cops were called and sat in the parking lot the whole time! The following morning my daughter, bother in law ( he’s estranged from the others) went to say our final good byes before he was cremated. To my surprise they left his brother take my husbands motorcycle that I told them I would be picking up so they also got his leather jacket, goggles and boots. They told me I could pick up his ashes in the morning and when I got there my mother in law called the attorney general and I needed to bring a letter from a lawyer proving we were married so I did that and took it back to them only to be told it wasn't good enough so as of today my husbands ashes sit in their funeral home, my mother in laws lawyer called me and we reached an agreement but I still don’t have the papers to sign to get his ashes yet they send me a bill for 7200 every month. Do yourself a favor and don’t use this funeral home. His viewing was generic to say the least he was a drummer but they played elevator music even though I dropped off a CD of his music it never played. I also asked for his fingerprints and a lock of his hair, no fingerprints and I included the pic of the lock of hair, it looks like they pulled it out of the drain!! This is the worst funeral home ever, he died Jan 23 and as of today his ashes still sit in their funeral home!! FYI I called them prior to his service and left them know his family was adding things and doing things I didn’t want but they left them do what they wanted and handed me the bill. Dan had the nerve to look at his daughter, not biological but he raised her since she was 4 that she wasn’t his daughter so she had no say. I couldn’t post this without giving at least one star but they don’t deserve it.
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March 2020 by Miss Savage
Most impersonal and dry memorials. They will also allow non paying relatives to add things to your bill and insulting photos to the slide. Hands down worst funural home in Lebanon County. They will also let your personal belonging walk out of the funeral home.
