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January 2024 by Lola Clearwater
This place is only open for an hour and a half located inside a mail factory. They do not take cash. Their prices were a little bit too much for me 1195 to mail a medium size envelope. The employee was kind and helpful and understanding. It just wasn’t what I was looking for.
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December 2023 by f a (Tiny Bubbles)
Great service and friendly peopleThis is my first time using this facility
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October 2023 by Kim Solomon-Parana
So convient to return items
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September 2023 by Cryolite
Dropping / Throwing packages onto deck. Don’t expect anything fragile to come in one piece
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May 2023 by Tammy Thompson
I had a package end up here on a Friday instead of my regular Franklin location. I needed it for the weekend. Was able to make it there ten minutes before the customer service window closed. A young girl and an older woman spent half an hour searching for my package and they found it! They were both so pleasant and helpful!
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April 2023 by Doc Bass
Updated.... 4/5/22 again..... ANOTHER LOST PACKAGE !!! NO REFUND. SAYS THEY LEFT AT DOOR. BUT THATS A LIE. AINT HERE !!!on 2/24/22 you better get my package to my house. UPS is the worst. The house number is on my mailbox both sides !!! if the number on box & street name does not match.... stop leaving it anywhere !!!it is impossible to reach any human being at UPS. stop stealing my family's money & time with ur incompetent delivery drivers. The neighbors steal the packages when left at the wrong houses. STOP LEAVING PACKAGES AT WRONG HOUSES. NUMBERS ARE ON THE MAILBOXES!! it is impossible to reach a human being at UPS. Not on a phone. Not via internet. Not on the website. you guys tell people to reach out on Facebook.... is that a joke?
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February 2023 by Mr. Banana Pants
My address is right on my mailbox.#4361 right on the mailbox !!!These turkeys somehow took my package to the wrong address. If u try to chat w some one online u get artificial intelligence. If u call the UPS phone number u get artificial intelligence. If u go to the website u get artificial intelligence. There is no local phone # listed anywhere to be found. One more time my physical address is located right on my mailbox. Plain as day. Readable numbers. Not weathered. Easy to see. But they took my package to somebody else's address, left it on their rear door or so they say. Now I have to spend 2 wks trying to get some refund from eBay-Amazon & then reorder again. I bet the house they left it at doesn't say 4361 on the mailbox.... but they left it there anyways. I will not buy anything off of eBay if they use UPS as a shipper. Good to know for the future. Read the mailbox numbers ya box of rocks !!!
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January 2023 by Eduardo J. Morales-Vicente
Absolutely terrible service. they provide estimated delivery timelines which they then proceed to not honor by delivering either hours before or hours after. so its impossible to plan ahead. Just order via USPS & send ur packages to your work place and be done with the hassle.
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January 2023 by Paul E
Very pleased with their service and their dedication to getting packages to us.
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December 2022 by PaulAnn E
Very pleased with their service and their dedication to getting packages to us.
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August 2022 by Joel Windsor
Do a pretty good job
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July 2022 by Richard Anderson
Didn't know that material wasn't available ?
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May 2022 by In the Burgh
Incompetent workers didnt even try to help me find were my package was worst ups facility ever never had a good experience when getting stuff delivered to kane ups FED EX NEVER HAD A PROBLEM
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April 2022 by Stephanie Horning
When our package was delivered, it was placed between our screen door and the inside door on a windy day. The driver opened the screen door and locked it open with the little metal piece on the hydrolic arm. Needless to say, with all the wind we came home to find the arm thoroughly bent. The picture shows where the door now sticks. We have to force it to close and latch. To add insult to injury, it was a new screen door. Thanks a bunch ups.
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October 2021 by Michael Thompson
Professional, helpful, friendly staff and clean facility. I observed they handle packages with care in the back -- unlike many UPS facilities.
