October 2023 by Samantha Schneider
If I could leave zero stars, I would. I have called them six times during business hours and no one is answering. This place has been lying and holding packages with irreplaceable, high quality crystals. I mailed two packages two different days to a customer that I always ship to, and for some reason the address was changed while in USPS's hands. My customer was hung up on, treated extremely disrespectfully, and lied to. I called today finally to see what I could do, and now they're not answering the phone after speaking with me this morning and telling me they were going to look into it. If packages are there, they are there and they need to be returned to me. I use pirate ship so all the proof is right here. They are saying the postmaster has been out sick for like 2 weeks now. I have a bad feeling I'm going to have to involve the police. It says the packages were at this post office and now apparently they disappeared. USPS needs to get their act together. Almost all of their employees are extremely rude and act like they just don't have to deal with their customers because they messed up and their customer is upset. This is absolutely unacceptable. Somebody isn't doing their job properly. The sad part is, y'all work for us.
