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“The Benchmark Federal Credit Union is a 5-star financial institution, because the representatives are courteous, reliable, willing, capable, caring, and they follow-up with the customer until the issue is completely resolved. I wish the representatives of other financial institutions would do the same. Keep up the great work!”
“If they have 6 stars I will be more than pleased to rate this branch .
From the teller Khalil ( not sure if the spelling is correct ) to senior staff of the bank .The customer service is exceptional .The teller was humble , patience with me till all my needs were solved .
You are greeted with smile and your banking needs are just answered ASAP.
They are always willing to listen and go extra miles in making sure you are satisfied .
This is why I was pushed to give the flower to this branch and staff while they are alive .
Please give this branch a try for your banking needs .
Happy Easter folks”
“I had the pleasure of being assisted by Crystal, and she was an absolute lifesaver! I was struggling to understand how to complete a wire transfer, and it was becoming quite frustrating. Crystal was incredibly patient, caring, and cheerful throughout the entire process. She took the time to walk me through everything step by step and made sure I fully understood what to do. Her kind demeanor put me at ease, and I hung up feeling so relieved, especially since this was a situation that needed to be addressed immediately. Crystal’s professionalism and positive attitude truly made a difference, and I’m so grateful for her help!”
“Miss Marsha helps me very much. She’s really good at her job and she will go the extra month to make sure everything is handled everybody at the one on Maryland Avenue are really good at their job.”
“This credit union has handled all
of my accounts for as long as I can remember. From checking, savings, car and home equity. Just a convenient and effective way to do your billing through Citadel credit union.”
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“We have been members for a year. Transferred Checking Account, and Savings Account from Citizens Bank. Much better service, higher interest rates, and easy access on line or in person at Kenneth SQ, Branch. Friendly, knowledgeable and helpful people.”