-
June 2025 by Allison J
If you need to use your car in under 48 hours go anywhere else. They’ve had my fiance’s car since 9am today with no updates. Since they don’t have an actual customer service line, we had to drive to the store for them to tell us the truck isn’t ready. 9 hours and they couldn’t complete an inspection or oil change. If this had been the first time I wouldn’t bother leaving a review, but they’ve now done this twice. Once with my car (it took three days) and now once for him. I don’t believe for a second that his car will actually be ready tomorrow like they claim.
-
June 2025 by tom ferguson
I’d choose elsewhere if you can. Had our car towed in and they wouldn’t honor the repair cost covered under our extended warranty, which covered all parts and labor costs. They insisted on additional part costs and fees when the warranty company confirmed the parts cost less. Had to have it towed thru AAA from AAA to another garage willing to do the work with the warranty company.
-
May 2025 by Elise Paquin
I owe this team an apology! I had my rear brakes redone here during my annual inspection. I had thought my rear brakes had been redone before but was told I was probably thinking of my front brakes given the condition of the rear brakes. Looking back into my records, I found that my rear brakes had indeed been redone in 2024 at a different AAA location - but somehow twelve months (and only 3000 miles) later the pads were down to 2mm. I thought this location was being pushy about brakes, but it seems like the first replacement was never done! They were also kind enough to refund what I paid for the second replacement as the brakes were technically still under warranty.
-
May 2025 by A P
I visited AAA Auto to get the brake pads on my BMW X5 repaired. The total cost came to $1,500, which included charges for various services, including a wheel alignment (that I never asked). After waiting for nearly 5 hours, a front desk staff member informed me that my vehicle was ready. However, I was shocked to hear that the front driver-side wheel still had alignment issues that their mechanic couldn’t resolve. They promised to email me a separate quote for the additional work, which seemed odd since I was already charged for alignment.
It’s been 5 days, and I still haven’t received any email from them. To make matters worse, my car is now pulling to one side while driving, which has me seriously concerned about my safety and potential damage to my tires. I don’t understand why they’re asking for a separate quote when I’ve already paid for the alignment service—it feels like a scam.
This was my first and last visit to AAA Auto, and I would never recommend this place to anyone.
❗️Update 1/13/2025: AAA responded to my review and requested additional information, which I promptly provided by emailing it to
[email protected]. I am now hopeful for a positive outcome. Will keep this review updated.
❗️Update 1/28/2025: After I provided the requested details on 1/13/2025, they never came back and stopped responding to my messages. The response to reviews that comes from AAA are just a face saver and they have no genuine interest in solving customer’s problems. Stay away from this Scam Auto Repair.
💔Updates 5/3/2025: It’s been 5 months now and never heard back from AAA. It’s quite evident that the initial concerns they showed were just marketing gimmick and fake. AAA shame on you. It appears, they have now deleted their initial response too. 🤦♂️
-
April 2025 by Jenn Harrington
Lee Ann was so helpful and kind through our title and tags transfer. Can't recommend this location and her enough if you need help with this specific service.
-
March 2025 by Patrick Thornton
I reached out to AAA online regarding a somewhat complicated tag & title situation and Amanda responded to my inquiry. She was very knowledgeable yet patient about my circumstances and provided all the required forms we would need while answering our many questions in detail.
She took what appeared to be a convoluted process and made sure that I was fully prepared so that when it was time to visit AAA in person, I only had to hand over the forms I prepared and I then could sit back and receive my new auto tag.
-
March 2025 by James Hill
I came in for ONLY a tire rotation and oil change. It took about 2 1/2 hours because they decided they wanted to look at all my filters, brakes and other fluids Then they proceeded to tell me I needed new brakes and that I wouldn’t pass inspection. Quotes me a ridiculous price which I declined. I leave and come to find out they didn’t rotate my tires, one of the two things I asked them to do. I had to schedule on a different day to get them rotated. Went to pep boys and got my car inspected and passed with no issues at all. Don’t go here unless you want to get scammed and your time wasted. I would give zero stars if I could
Update 3/12/25: AAA responded to my review and requested additional information, which I promptly provided by emailing it to
[email protected]. I am now hopeful for a positive outcome. Will keep this review updated.
-
July 2024 by Alexander Russakoff
Just went in to get an EZ Pass. There are 4 guys sitting at the registers, not a single one looks up or greats. I stand there awkwardly waiting until someone finally looks up and goes "....yeah?" like I've just ruined his day. I ask about the transponder and he goes "retail is closed, we're service". I ask if they can't ring up at that register and he replies "oh I don't know where they are" in the unmistakable tone of someone who can absolutely help but is dead at on refusing. I don't know what the deal is with this place, but considering how rude they are at the service desk, I would never consider having my car worked on there.
-
July 2024 by Andrew Harker
Lee Ann is a pleasure to work with. She’s knowledgeable, professional, patient, and courteous. I highly recommend her for any tag and title needs.
-
July 2024 by Geethu J
Super supportive and friendly team: Nancy, the front desk person made us feel welcomed, answered all questions related to visit and also shared extended information on other questions.
This would be our first choice to visit for any services provided by them.
-
May 2024 by Bill Rose
I've been taking my cars to the AAA auto care center for over a decade, first in Devon and now in KoP. Five stars all the way. They recently diagnosed and repaired, under warranty, a radiator issue that had been on-going for over a year. Stood by the warranty with no issues - No other garage would do that. I recommend the auto care center in KoP. The staff there is fantastic and treat everyone well. Two thumbs up to Gabe, Tom, and everyone else (and Nancy is awesome!).
-
April 2024 by Andrey Gloukhoff
Had two title transfers handled here - always been smooth.
They are actually ready for you at the appointment time and quickly get the paperwork sorted.
I've used the Ardmore location previously, and the KOP one is simply night and day difference.
-
March 2024 by Arvind Sethuraman
Not specific to this location but in general my experience with AAA has not been good especially with customer support.
-
March 2024 by Kathleen Papas
Best repair experience for my Honda Accord at AAA King of Prussia, PA location. From Tom, who took my initial call, listening to my uncomfortable Honda story and letting me know options, to Gabriel, who researched repair costs, to Phil, who provided status of the repair and let me know when the car was done, which was much earlier from what I expected. Great customer service from all 3 service people. And icing on the cake was that their charge was much less expensive from a quote I received from another repair service. Thanks and will give AAA Auto Repair in King of Prussia my business going forward. This was long but important to say.
-
March 2024 by Jessica B.
I had a fabulous experience with the gentleman that was doing the FBI clearance fingerprinting BUT my three stars is due to a painful interaction I witnessed of a woman getting her passport photo done. The woman doing her passport photo was very rude and dismissive. She called the woman over and turned and walked away the woman was confused and question “me?” And the woman who worked there shook her head no but almost in like an annoyed fashion with her back to the woman. She didn’t give her suggestions or even a warning she was taking the photo. Definitely not the experience I had at another location. When the woman had questions the woman working there was harsh with her responses, annoyed, and even snickered at one point. I felt very bad. But again the gentleman taking my photo was great!
