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March 2024 by Kathleen Papas
Best repair experience for my Honda Accord at AAA King of Prussia, PA location. From Tom, who took my initial call, listening to my uncomfortable Honda story and letting me know options, to Gabriel, who researched repair costs, to Phil, who provided status of the repair and let me know when the car was done, which was much earlier from what I expected. Great customer service from all 3 service people. And icing on the cake was that their charge was much less expensive from a quote I received from another repair service. Thanks and will give AAA Auto Repair in King of Prussia my business going forward. This was long but important to say.
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March 2024 by Jessica B.
I had a fabulous experience with the gentleman that was doing the FBI clearance fingerprinting BUT my three stars is due to a painful interaction I witnessed of a woman getting her passport photo done. The woman doing her passport photo was very rude and dismissive. She called the woman over and turned and walked away the woman was confused and question “me?” And the woman who worked there shook her head no but almost in like an annoyed fashion with her back to the woman. She didn’t give her suggestions or even a warning she was taking the photo. Definitely not the experience I had at another location. When the woman had questions the woman working there was harsh with her responses, annoyed, and even snickered at one point. I felt very bad. But again the gentleman taking my photo was great!
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February 2024 by Sethuraman Arvind Iyer
Not specific to this location but in general my experience with AAA has not been good especially with customer support.
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February 2024 by Haily Watson
It has been such a pleasure working with this dealership. Tom was very nice and made sure I knew everything that was going on with my car and was very transparent and honest, and overall a kindhearted individual. I would highly recommend this place for service, they are seriously the best!!
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February 2024 by Kelly Mauri
Everyone is super nice and helpful. I mostly just go for routine service for my car. I was just there and I really like how they follow up with you about what it needs and send prompt emails with clear explanations (and photos). For someone who doesn't know much about vehicle maintenance, I appreciate that. Shout out to Gabe and Phil - really friendly and helpful.
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February 2024 by Sandra Turner
Nice store with friendly people!
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February 2024 by Janelle S
I’ve come to this location multiple times to have finger printing done for both jobs and school. I’ve always had very pleasant experiences, however yesterday was the exception. The African-American woman who was doing the prints was unnecessarily short and rude with those who were there to be printed. She antagonized the woman before me and proceeded to roll her eyes and suck her teeth after she asked the remaining people sitting in the immediate area if they too were there to be finger printed. As I stated, I’ve been through this process quite a bit so I know how it goes. When it was my turn she barely spoke two words to me, instead opting to point to convey directions. She never verified if the information on the screen was correct and was overall extremely cold. I understand we all have some bad days, but her energy was nasty. I remained pleasant and gave her grace despite how I was treated. I would hope no one else has the experience I and the rest of those there yesterday had. Unprofessional.
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February 2024 by Celeste W
The service and staff at this location are always outstanding. I have been a AAA member for years. I am a very satisfied customer. This is a great company.
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February 2024 by Sursi Landis
Spectacular service. I misplaced my car registration and it was so easy to get a replacement. Quick and easy.
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January 2024 by Johnny DXer
Older dude doing fingerprints got an attitude with me when I questioned him about something. No people skills
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January 2024 by Shawna K
Can’t speak for other services but DO NOT have your car towed here. They won’t make any efforts to take care of your car. Even if they say they’ll take a look at it today or tomorrow, they WON’T. Your car will be sitting in the parking lot for as long as until you decide to take it elsewhere and apparently they DON’T CARE. Other reviews also confirm this. You will not have any information by calling them.
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January 2024 by David Streader
Great service fixed my problem so easily
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November 2023 by Denise Hopkins
They really are the best at car repair & maintenance. Gabe, Phil, Tom, and the rest of the team actually care and it shows. Try this AAA for yourself!
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October 2023 by Lisa Catton
I went here to get my fingerprints done and I’m a mom with two kids. I had to bring them with me and the man was so rude. My children were well behaved and I was carrying my son on me in a carrier. The guy had to take my picture and was like “will you take him off? We don’t babysit here?” It was so rude. Of course I can!
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September 2023 by Cassandra Hill
Walked in without an appt to get an International Driving Permit. Unfortunately I didn't catch the name of the gentleman who took care of me (he's the one with the Harry Potter mousepad) but he immediately greeted me at the door and had it all done within minutes, and then he went out of his way to help me find the power adapter I needed. He was incredibly cheerful and friendly, making what should have been a boring errand into a positive experience. A special shoutout to Lee Ann and Nancy, as well, for being superstars and going above and beyond. I'd like to buy all three a drink, but in lieu of that, they should get raises!
