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March 2024 by Schekinah J.
I went in to return a pair of pants, get alterations and order another pair of pants. Charlie was so incredibly helpful, I wish I got the name of the other associate who helped my husband look at different suits. Charlie was insightful and helped me find over $100 in rewards (in my account) to help bring down the cost of my total purchase. They gave us refreshments as we shopped. I have shopped at Banana Republic for over 10 years and it was the best shopping experience I’ve had at a Banana Republic.
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February 2024 by Praveen Nair
Yes, FIVE STARS for ALLIE, CHARLIE, and ERIC. This is customer service at Best! Now a days you won't see a welcoming smile when you enter any store; but this Banana Republic store is different. Not only Allie and Charlie welcomed me with a smile and asked me how they can help me. I felt awesome because I really needed help finding my clothes to be the gentleman my would-be girlfriend wanted me to be. Not only did they help me find the right clothes; they also noticed that my length choice is one inch more and asked me to try another one and I could not believe my eyes how neatly my clothes fit. Then comes ERIC because he is more knowledgeable in how to make a guy look great for every occasion. He helped me with the right shoes and made sure; how I am planning to wear them and gave me VALUABLE ADVICE. Tell me - if Eric, Charlie, and Allie are not humble humans - you will never get such help and advice. Now I am their core reward member; surely now I know where to go to get all my clothes for all occasions. THANK YOU, Allie, Charlie & Eric. You folks are awesome!! - Paul
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October 2023 by Patrick Ward
I wished that they have more my style of clothing
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June 2023 by Kate McCarthy
We had the *best* experience in this store, thanks to Grace ! She was helpful, friendly, and patient with us while we (took forever) deciding on items. Will absolutely be returning to this store to shop—and to visit her :)
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March 2023 by Nicole Kratz
This location has a really nice variety of women's clothing to choose from and great sales!
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February 2023 by Alexandra Rella
This store is all class. We were greeted by a gentleman who may have been the manager and told about sales and offered water. Seriously so classy, nice experience.
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January 2023 by Kathleen T German
I went to BR to buy my mom a jacket for Christmas and the costumer service was so great!Shout out to Eric for helping me with my mom’s Christmas gift! Everyone working at this location was super helpful.
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January 2023 by James Reckner
Went to banana during the holidays and this store was absolutely amazing! Erik and Renee were super helpful. I was able to find some really nice pants and some other things as well. Ali helped me as well and she’s freaking awesome ?? This store is so organized and well put together along with great people :)
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December 2022 by Kathleen Tapia German
I went to BR to buy my mom a jacket for Christmas and the costumer service was so great!Shout out to Eric for helping me with my mom’s Christmas gift! Everyone working at this location was super helpful.
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October 2022 by Jason Liu
Was there today and got some clothes (shirts, belts, pants). Gray is very friendly, and helped me throughout my stay, thank you!
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July 2022 by Alexis Neamand
Went in to look for a linen shirt for my fiance to wear for our destination wedding when we were greeted by Eric who was AMAZING. I showed him pictures & he understood what we were looking for and found the perfect top for our wedding. He was amazing, patient, and beyond helpful. If you shop at this store, please request Eric he is so knowledgeable!
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May 2022 by Dr. Syed Uzair Ahmed
Very busy and customer service is good.
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May 2022 by Kenneth Hantman
I'm here a lot, great staff especially almost Cass. I love Banana Republic
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April 2022 by Patricia Riffkin
I was there Sunday for Family and Friends. I haven’t shopped there in years but now discovering I like a lot of their pants and tops. I was holding some pants and someone did approach me and put the clothes in the dressing room. I never saw her again. I was in high end retail for 30 years and I seldom need help.The few times I have been in there since January and especially that day no one ever approached me except that day. There is one tall black women that is more concerned with folding than helping customers especially if you are white. I observe everything and I was once the only customer in the store and she still ignored me. When I went to pay there were a few things I needed different sizes in but it wasn’t worth the effort to do it there, easier on line. Plus they didn’t offer and there were 3 workers at the register area and they were more interested in leaving and talking about it.Horrible horrible service especially if you are white. Very disappointed with the King of Prussia store.I will go back to see what I want then order on line. Who needs their bad service
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January 2022 by Steven Serrano
My favorite store of all time. Love the location, selection, and the price for the quality is unmatched.