Build-A-Bear Workshop offers a unique experience where customers create their own plush toy by adding outfits, sounds, and scents. A custom voice recording can add an extra special touch to any furry friend. The store is also a place to host a PAWsome party for birthdays or other events, which includes a customized plush, a Special Heart ceremony, and games. Reviews highlight many positive experiences. Staff are frequently described as friendly, engaging, kind, amazing, lovely, easy-going, and super nice, bringing excitement and making the experience fun. The environment is noted as very clean. Customers recommend the store highly, sharing visits for meaningful keepsakes, with children, and even with well-behaved senior dogs for a cute experience together. A common suggestion from feedback is that the line can get very long, with one reviewer noting a wait almost to the elevator when only one staff member was operating the fluff machine mid-day on a Saturday. Despite this, many families report great experiences and plan to return.
Super friendly staff! Great selection of bears and costumes!
June 2026
Hayley is the best BAB employee, she was super helpful and kind.
May 2026
Trenate and Hunter were incredibly special and sweet. Trenate was very friendly, kind, and upbeat, making the experience truly fantastic. Additionally, Trenate was very witty and funny.
