Car Rental in King of Prussia, PA

“I’m always surprised by how seamless and quick the transaction gets completed. The first call is immediate to assure and confirm the arrangement. This is done with courtesy and welcoming by the staff throughout the entire process. Stress free.”

“After an initial billing kerfuffle, customer service rep Daryll went above and beyond - conducting research after our phone call to make an error right. I was refunded and made whole. Thank you.”

“Brinas Cooper Branch Mgr & Hugo at Hertz Rental Car in King of Prussia were outstanding.

It is a small location and they have no control over when customers return cars or if late. That is the problem if a car is not available it is a result of the customer not adhering to the contract.

I was traveling from out of state AZ to PA and had to wait but these two gentleman were so pleasant, professional, courteous and helpful. Mr. Cooper gave me his cell phone number if I had any problems and it was raining hard and told me to be careful while driving in the rain to return the car.

I found both of them to be extraordinary. They have to listen to customers complain over something out of their control. I too was waiting but when I saw what they went through and how they handled each customer I was impressed and the level they went through to try and make it right for each customer.

I also watched them get the cars ready. On an aside note I heard Mr. Cooper interview a job applicant while I waited and he was also very professional.

While I was a bit disappointed to wait- they delivered the Ritz Carlton gold standard of service which I appreciated. Thanks to Mr. Cooper and hard-working Hugo. You both are WONDERFUL. Keep up the GREAT WORK.... Mr. Cooper you care about your customers from the lady waiting to go to MD. Big Thank you. I also completed the Hertz survey.”