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July 2023 by Mike Packett
Seems all citizens banks are pretty terrible now. This one is no exception. 2 ATMs at this location and neither working. Similar results are common at other branches.
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May 2023 by Alti Ahmatova
Exceptional service today with Jerome. I went into the bank and made a withdrawal with Jerome . I went back into my car and realized that i needed $100 dollar bills instead of $20s. I went back in immediately but there was someone else that came in literally as I was walking in. Jerome asked if everything was okay and helped me resolve my issueHowever the man in line was upset that we went before him which in retrospect we were just there a few seconds before.Jerome was very kind and friendly. Really recommend this location and Citizens bank in general is a great bank!
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May 2023 by Altinay A.
Great location and Jerome was very helpful and friendly. Highly recommend this location. Citizens bank is a great bank !
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May 2023 by Daniel Tan
Citizen Bank in King of Prussia exceeded my expectations with their exceptional service and enticing promotional offer. Upon entering the branch, I was immediately impressed with how clean and welcoming the atmosphere was. The staff were not only friendly but also very helpful, especially the manager Jerome and customer relations reps Jocelyn and another lady that explained everything at the end, they went above and beyond to explain the high yield savings account promotion in detail. Their knowledge and professionalism made me feel confident in my decision to open an account with them. Overall, I am extremely satisfied with my experience at Citizen Bank in King of Prussia and would highly recommend it to anyone looking for a reliable and customer-focused banking institution. With their impressive facilities and knowledgeable staff, it's clear that Citizen Bank truly values their customers and strives to provide the best possible service.
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May 2023 by soraya zahouily
Impossible to contact this branch outside of the US, they don't provide email, or options for you to reach them out.Couldn't access my money for months .... The worse bank ever
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April 2023 by Daniel T.
Citizen Bank in King of Prussia exceeded my expectations with their exceptional service and enticing promotional offer. Upon entering the branch, I was immediately impressed with how clean and welcoming the atmosphere was. The staff were not only friendly but also very helpful, especially the manager Jerome and customer relations reps Jocelyn and another lady that explained everything at the end, they went above and beyond to explain the high yield savings account promotion in detail. Their knowledge and professionalism made me feel confident in my decision to open an account with them. Overall, I am extremely satisfied with my experience at Citizen Bank in King of Prussia and would highly recommend it to anyone looking for a reliable and customer-focused banking institution. With their impressive facilities and knowledgeable staff, it's clear that Citizen Bank truly values their customers and strives to provide the best possible service.
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January 2023 by Anna
Just got off the phone with Teresa (might be spelling her name wrong) but she was one of the nicest people I've ever spoken to, she was also extremely helpful and helped me set up an appointment to resolve the issues I'm having. I asked specifically to be scheduled with Jojo. Jojo is the reason I'm still with citizens bank. There aren't words to describe how much she has helped me not only with banking but also mentally. I will never call customer service again, I'm just going to contact the king of Prussia branch when I need help.
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January 2023 by Anna T
Just got off the phone with Teresa (might be spelling her name wrong) but she was one of the nicest people I've ever spoken to, she was also extremely helpful and helped me set up an appointment to resolve the issues I'm having. I asked specifically to be scheduled with Jojo. Jojo is the reason I'm still with citizens bank. There aren't words to describe how much she has helped me not only with banking but also mentally. I will never call customer service again, I'm just going to contact the king of Prussia branch when I need help.
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March 2022 by zo s
Zalmai Sadati - I came in yesterday morning March 12 and I was helped by Jocelyn Sepulveda. She helped me have a great, quick, and easy experience taking out money. Very satisfied.
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February 2022 by Clone nyc
Another useless bank, terrible hours, they never pick up the phone if you try calling them. The people working there have no idea what they are doing, they just call other offices because they have no answers to issues. Useless place, just knock the building down.
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January 2022 by Rhys Weber
Took my mother here to have her card replaced. They replaced the card just fine but had her on the phone for half an hour trying to cancel the previous card when a manager came to inform her she could do that from home. So wasted time. Then in the meanwhile convinced her to opt into overdraft coverage which my mother did not understand and had not had for YEARS. They did not explain correctly how it worked or why she needed it, just basically pressured her into it. And since she did not understand she has now been charged over 100 dollars in one week.
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January 2022 by Althea Bigger
The bank rep was very nice. Business as usual at the bank.
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August 2021 by Moricrises Gaming
This branch specifically, the people are so rude. I told everyone I was leaving simply due to not seeing eye to eye with this bank, it happens no big deal. The MOMENT I mentioned this I was given attitude. I understand finance, I'm not d*** I get it, I work it. When. I was given two different answers and then the branch manager decides, oh no you just don't get it. Instead of answering my question and yelling at me- that is incredibly unprofessional. This is a major part of why I'm leaving.
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March 2021 by teresa salomone
Love this K of P Bank!! Mike the manager is the best! Every single time I drive through, Mike comes up to window says “hello, asks if he can help me with any of my banking needs!” This customer service NEVER happens anymore! Also, the fact I can deposit checks or cash anytime at Bank ATM - and deposit checks via picture of check, is a BIG plus for me. A++ customer service!
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December 2020 by Shawnee Cowan
I had an account with this branch a few years ago and then moved to Florida. I have since come back to the area and reopened an account. It was so refreshing to see the friendly and helpful staff again. I had forgotten how nice they were and I am glad to be back with the Citizen's family again.