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February 2024 by Kasey Morris
We consistently have issues with this location. From never having anything in stock (haven’t been able to get standard plastic tail combs since before covid and no orders can be requested to be made for them evidently) but todays experience was the worst. In store on Monday we purchased a bunch of matrix color sync colors and inquired about getting a book. The lady working (I believe her name was Sylvia or something beginning with a S) said there was one in the back we could have which was very nice and we went home with no problems. Fast forward to today we realized we were given a so color book and called about getting that sorted out. The same lady was there and picked up the phone swinging angry with us for “not appreciating the courtesy she extended”. Mistakes happen and the courtesy was very much appreciated however the book was unusable as we do not use that color. She became incredibly angry and combative and proceeded to tell us she was not about to spend her time arguing with us on the phone and promptly hung up on us. There was no fire from our side and we were trying our best to be respectful despite her escalating the situation to heights it never needed to be. We tried calling back 6 different times and were hung up on every single time. I have since called corporate because this store needs to be on their radar as it’s only gone downhill for years.
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February 2024 by Carol A Pickell
A pleasure doing business here.
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September 2023 by Miranda Sands
came to the store at 325, door was locked with a note saying “be back at 3:45”. there was absolutely NO indication online or per store hours that the store would be closed during any time. as they’re already open limited short hours, completely inconvenient and unprofessional.
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August 2023 by Nathan Bachert
Circulating video on social media shows us the company’s true racist nature. Disgusting
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February 2023 by Chrissy Dress
Always friendly and helpful. Easy to pick up my professional supplies when needed.
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February 2023 by Katey
Clean & always well stocked.
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July 2022 by Silent Professional
Karen and Erica were so nice and respectful they helped me out with everything I need as a hair care professional
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June 2022 by gretchen giambrone
Always very helpful and nice. I find if you are kind and ask nicely people are Always willing to hep
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January 2022 by Lauren Baker
Social media can really exposure customer service. ??♀️
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December 2021 by Domii
Old blonde woman that works at the register that looks like she's chain smoking daily is very rude and condescending, hopefully she spends more time in prayer to figure her life out and get it together. God bless her, praying for her attitude adjustment
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October 2021 by Cut and Color Creations Hair Salon
Always out of stock. Annoying. Sales clerk answer to everything is, out of stock.
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September 2021 by Jackie
Old white lady was extremely rude to customer, that is not acceptable.
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September 2021 by Domii Peterson
Old blonde woman that works at the register that looks like she's chain smoking daily is very rude and condescending, hopefully she spends more time in prayer to figure her life out and get it together. God bless her, praying for her attitude adjustment
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September 2021 by Jon Bales (JBALES)
A friend and salon owner showed me a viral video of an employee (picture attached) at this location berating a customer for simply returning product. Is this how all their employees act?
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September 2021 by Tim Balch
just watched CNN so naturally I’m giving Cindy 1-star
