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February 2024 by Peter Moniodes
First time we stayed there. We would go back 1,000 times out of 1,0000.
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January 2024 by Rob G
Very clean rooms, excellent staff and the bed was actually comfortable!! This was a great last-minute choice.Rooms: We stayed in a king suite. It was well appointed and very comfortable.Nearby activities: The King of Prussia mall is in easy walking distance.Safety: We had no safety issues throughout our stay.
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January 2024 by Kathy Pritt
We were visiting for a girls' shopping trip.Pros: location, gym, room size, clean mini fridge and microwave, overall appearance of the hotel and propertyCons: dated rooms in need of detailed cleaning, hot tub closed, potential noise from the highway depending on room location, lack of breakfast options and overflowing trash cans during breakfast hoursRooms: The rooms are a bit dated and could use a refresh. Details matter and some areas (corners, bathroom floor, nightstand) were in need of attention.Nearby activities: The location of this hotel is fantastic if you are exploring the many King of Prussia shopping areas or the nearby colleges.Food & drinks: Breakfast is complimentary and average hotel breakfast fare.
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January 2024 by Zoe
This has been one of the best Hyatt House stays.Pros:- Rooms are clean and well maintained.- Spacious. Nice layout (I've been to some weird ones).- Friendly front desk staff. Very accommodating.- Quiet if your room is facing the mall and not the Penn Tpke.- Quiet A/C.- Love the bed and linen!- Nice shower that warms up instantly and with good water pressureCons:- Walls and doors are thin. Wasn't so obvious at first but then I heard my neighbors talking. I wasn't too bothered by the occasional chatter. Good thing people mostly come here to shop with family not party.- No peace if your room is facing the highway- Ordered a 12 dollar burger from the H bar. The patty is dry and tastes like salt. Salad is soggy and wilted.
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January 2024 by Joseph Jones
Thoroughly impressed with this hotel. Fantastic location, pool AND hot tub were great, free breakfast was more than adequate.
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January 2024 by MaryEllen Powers
This hotel was even better than we'd hoped.The rooms were incredibly spacious and well stocked. The kitchenette was so handy, even just for one day, and the bed was so comfortable. The blanket wasn't the best, it was a little itchy in my opinion, but the sheets were nice.The bathroom was also quite nice. The sink is outside the door to the toilet and shower, which helps with space and felt very convenient. The shower was incredible! Usually showers are too short for my husband, but this one was very comfortable and didn't make him feel like he needed to stoop at all.The pool and hot tub were both nice as well, a little out of the way but worth it. There's even a shower head near the pool for rinsing off before walking back to your room, which was a nice bonus.We didn't visit the bar, but the breakfast was pretty solid. Some good options, a little variety, and all pretty good. Not the best we've had, but definitely up there and can't complain for it being included in the room price.
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December 2023 by Evonne
The overall comfort and service were excellent.
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December 2023 by LISA WHARTON
The best hotel I ever stayed in!!Rooms: The room was very spacious. Only one problem, pillows were kind of flat but everything can't be perfect.
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November 2023 by Shari Johnson
We stayed here during the weekend of October 20-22. Upon entering the building, I was impressed with the decor and staff. They are located in a great area close (walking distance) to the mall, and several restaurants. You can literally walk to Melting Pot (they share a portion of the parking lot) and J. Alexander. The room was very clean and spacious. One of the couples in our group had the one-bedroom suit. It was a very nice size and was able to comfortably accommodate 4 couples hanging out. Also, the outside area had a few patio areas and more that had a very nice firepit. I would definitely recommend. You will not be disappointed.Rooms: Very clean and spaciousNearby activities: Walking distance to shopping and restaurants and the mall!
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November 2023 by JAYI Sa
Rooms outdated for suite, carpet old ,livingroom furniture old and not clean, bed inside was used sheets, no sponge but the provide everything else pretty much. Kitchen staff amazing. Location is good near mall and many things. Deposit is 50.00 a night and billed all upfront cost. Free parking and free breakfast.
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November 2023 by Chris
The room was dated. Carpet and furniture were old and gross. 3rd star is solely for the gentleman working the breakfast bar on 11/4/23. It'd probably be a 5 star room if management kept the rooms as clean as he kept the cafe.
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October 2023 by Daniel Huang-Talbot
This is the old Sierra Hotel next to the King of Prussia Mall (and is a very convenient location for shopping and being a home base if the rest of the family wants to be in the mall). The rooms are super clean and don't have any issues I can think of. Very comfortable.There is a unique room type with a freestanding soaking bathtub. I personally think it's very romantic and worth the extra dollars if you're traveling with your spouse. Note that it does not have a full fridge and freezer or stove.On one occasion the previous guest had somehow stuffed rose petals down the drain and when I removed the drain plug the pressure somehow exploded the rose petals in my face. The hotel's engineer quickly resolved the issue and the bathtub returned to full operation. What service!Please be kind and do not compress candle wax and flower petals into hotel tub drains!Good Hyatt Globalist recognition at this hotel as well: all requests made were addressed politely and reasonably.No technology issues and their in app Chromecast hookup was no problem. I also used my own personal Roku device successfully.Walkability: You can't actually safely/comfortably walk to the King of Prussia Mall but it's a really short drive.Food & drinks: They had a full bar that mixed a mean Negroni and a decent (think Chili's) food menu.
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September 2023 by Amit Kumar
Great location, friendly staff. Right by the highways and the mall, plenty of restaurants, entertainment, and stores nearby.Minor Internet trouble (it resets sometimes), but I've seen MUCH worse - you can work from here if you need to without much grief. Nicest place I've stayed and would stay here again.
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September 2023 by OG Smiley
To start, this is a POSITIVE review. We have stayed here before. We are definitely going back. YAY! Ok, let me be frank about this recent experience. 1: We requested a room with a tub & they obliged. Wonderful. However, tub did not have a drain stop. We called front desk & was told someone would bring one to us but no one ever came. We're down to earth people (lol) so we drove to Walmart & bought one. Cool. 2: The room itself had a little musty smell. The odor wasn't strong enough to ask for another room so we stayed & sprayed some air freshener. Quite frankly, unsure if the smell came from the AC vents or the carpet. During stays at hotels, I always wonder how often they use a carpet shampoo machine. For those reading the review, ask hotel this question. 3: We decided to stay an extra day outside of our initial booking. The room we had was booked so they set us up in another room. No email confirmation came. I didn't think much of it as I would see them the next day. In the meantime, we changed our mind & decided to leave after all. The front desk staff cancelled our booking to stay another day but no email ever came confirming the cancellation. So, no email for booking another room & no email to cancel room? That's weird. The front desk rep gave me the cancelled code over the phone & said he would again send email to show cancellation. Still nothing came. And yes, they confirmed my email. Unsure if a system problem for that day or if its the norm. They said they weren't having any system issues. OK. So here I go, book at this hotel ASAP. The room, outside of the little musty smell, looked great & was clean. The beds were outstanding & comfortable. The kitchen in our room had everything that you'll need including trash bags. The WIFI was great. Bathroom was clean. Plenty of towels & wash cloths. Then from there, the breakfast they provided was delicious. Good choices from eggs to waffles to french toast. Good coffee and orange juice. The dining room design is so beautiful. The bartender was great. The food that you can order from their menu is great. Order the turkey sandwich. The way the carpets look in hallways is outstanding. Plenty of parking in the back. Hotel is located across from King Of Prussia Mall. Use the crosswalk when going across the street. Hotel is also next to Capital Grille Restaurant & oh boy, their food is very good. So much to do in area.Food & drinks: The food we ordered from the bar was OUTSTANDING. That turkey sandwich, OMG, it's making me hungry now just thinking about it. The bartender was really friendly to my husband when he ordered. Bartender had a nice personality.
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September 2023 by Harvey Shao
This place is amazing. Comfortable and soft beds always puts you to sleep quickly. Tv is very reliable and you can watch anything on it. Breakfast is great, one of my personal favorites being the breakfast potatoes. Location is exceptional and is close to a huge mall and multiple hiking, running, and bicycling trails.
