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November 2024 by L
Excellent.
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November 2024 by Scott Hanlon
Quick repair, well communicated. Thanks!
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November 2024 by Gentlemen Quarters Barber Co
What an awesome experience! Not something you would typically hear when they need to drop their Tesla off because someone hit them blah blah blah. Anyway Chris and the rest of the team did an amazing job! They went above and beyond to make sure I was well taken care of. The whole experience was easy, efficient, no stress whatsoever with this during a time where I'm completely stressed out with something else. I couldn't be happier thank you guys so much!
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October 2024 by S S
I went in for a ding on my car from a car door. The customer service at Tesla Collision was great! Nick was great to work with and very communicative, which I very much appreciated. I haven’t had the greatest experience with Tesla in the past, but my more recent dealings with Tesla West Chester and now Tesla Collision have really turned things around. While I don’t want to have to need him for obvious reasons, I look forward to working with Nick and the team at Tesla Collision in the future.
Update 10/23/24: in a stroke of bad luck, I ended up back in Nick’s care mere months later. Per usual, Nick, Brianna, Gavin, and the entire rest of the team were upfront, honest, timely, and accommodating. They took incredible care of me and my car. Without a doubt I would recommend them to anyone and everyone that needs work done on their Tesla!
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October 2024 by Derik B
They do great work here.
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October 2024 by Ronke Oke
Mateo and his team were amazing! Mateo took time answering all my questions and seamlessly worked with my insurance company. When it was time for me to pick up my vehicle Nick was the nice bow on top to round out the experience. Great experience overall and my Tessie is back!
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August 2024 by Marc Epstein
It was a pleasure working with Nick. He made me feel like I was his only customer, was great at communication, provided regularly updates and was transparent with the whole process. If it didn’t involve getting into an accident, I’d say say I look forward to working with him again soon.
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August 2024 by Joy Cox
Fixed my Model 3 after it was rear ended! They provided timely service and got me back on the road!
Nothing bad to say!
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June 2024 by Adrian Morris
Don't take your car there if you were in an accident.i was told by Tesla roadside assistance to have my car flatbedded there after it was undrivable being hit by a tractor trailer on the Pennsylvania turnpike. I made an appointment on the app as he recommended. He said not to worry if the appointment was far off.The appointment was two weeks in the future.But the collision center said they would not work on the car until the insurance company gave them an estimate.The insurance company said it would be a week before they could do that and Tesla refused to keep the car.
They told me to call other collision centers.I called Cherry Hill and they would not take it either. The rep in cherry Hill was sympathetic but said Tesla does this to people all the time and recommended a Tesla approved body shop
Tesla gave me an ultimatum to take the car or be charged for storagr.I called a Tesla approved body shop who dealt immediately with the insurance company and flat bedded my car to Delaware closer to me anyway.
I felt very poorly treated by Tesla since I own two Tesla cars this is not the way to treat your customers
Elon Musk needs to company better.
I will never go to a collision center again.
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May 2024 by Stacey Mackay
The team went above and beyond to help me. Can't say enough good things
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May 2024 by Christopher Turner
I recently had the misfortune of having a deer run into my car that caused a fair amount of damage. Like most modern day citizens I took to Google, Reddit, etc to see how long I may be without a my vehicle. While I did see the high ratings here I also saw plenty of extended wait times that caused some significant anxiety it would take some time to repair. Thankfully that anxiety was relieved once I showed up for my appointment at Tesla Collision in KOP and met Nick.
Before I get to my introduction with Nick let me first mention Gavin who was at the front desk and checked me in. He was a complete gentleman and was as professional and personable as one can be. He offered me a seat and water and coffee that was provided, which I felt was a nice touch. Nick came soon after and was also both personable and professional. I let him know about the trepidation I had after seeing some online horror stories and Nick reassured me that he was in charge of ordering parts and he could essentially build the car from top to bottom and he should have the car back to me in two weeks at the most.
During my meeting with Nick he also told me that he sends updates on Tuesdays and Thursdays to let me know of the progress. This was late Wednesday afternoon so I asked if he would even bother with an update the following day and he said yes. Got that update saying the car was disassembled, then on Friday Nick send me an email the with pictures of the disassembled car and let me know that the parts were all in house. Monday he texted that the car would be in the painting department and reassembly would be started soon after. Tuesday's update was it's being reassembled, Thursday Nick let me know that my car was being detailed and that it was in the quality check phase. Got an early text Friday that it was read and to schedule a time to pick it up. Most importantly the work was beautifully done and the car looked brand new. I coudn't be more satisfied.
One last time I'd like to shout out praise and thank Nick, Gavin and anyone else at Tesla collision that worked on my car. I truly wish there was a way I could contact Nick's direct supervisor to let them know how he is a valuable employee.
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May 2024 by Michael
Worked with Nick and Brianna to have my rear bumper repaired after a fender bender. Brianna was responsive and super helpful getting everything setup. Nick was awesome during the entire repair process, providing updates on the app through each step. Everything was done transparently and quickly. My model Y was returned to me looking better than it did pre-accident! Thanks again guys -- made my week!
Badass team at Tesla Collision KOP. Definitely go here if you're in need of body work!
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May 2024 by F H
Overall, I’m extremely satisfied with Nick and his team. Nick did a fantastic job of communicating updates and keeping me in the loop throughout the process. I’m equally satisfied with their attention to detail and quality.
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May 2024 by Arun Agrawal
Their service was good. However, tires are not covered by their service. After a bit to and fro, they changed my brand new tire which had ballooned from the side. However, kept insisting that ballooning is due to impact usually. There was no impact on the tire and there was no damage on the wheels. They did a good job with other repairs though. It might be a better idea to get tires installed from somewhere else if possible, as they don’t provide hazard insurance on the tires which I always take
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May 2024 by J Mercier
One of the mechanics name NICK might be one of the most skilled mechanics I've ever met. He knows the ins and outs of my Tesla, he was very kind patient and communicated every step of the way. 10/10 would recommend.
