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March 2024 by Phakamas Phibankan
It was the rudest service I have ever had. Three employees were unwilling to provide service. She refused to let me choose or see anything. I feel very discriminated against by their service and conversation. The other two employees talked loudly on the phone and had no manners. They looked at me with bad eyes. I will never return to this branch again.
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January 2024 by Jennifer Nguyen
I had the worst experience with Nilishka Pthis store located in king of Prussia Mall. I went to the store on Dec 29 around 8:10 pm, getting line for my return online purchase which is less than 30 days. When it come to my turn, She said I can't return because of holiday season or she does is ship out only . First i agreed but she doesn't give me anything to prove that i gave my stuff to her . I refused to ship out and want to return base on Pandora policy , she said she gave my stuff back to me . I said "no" . I want to return because i purchased my Charms less than 30days . No policy say that i can't return online purchased during holiday season and she was annoy and told me she will do the return so "I can get out of her face". This is unbelievable for someone in the profession of customer service go treat customer this way. She was so rude. The people work at Pandora in Macy very helpful and nice to customer . I rather go there from now on .
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January 2024 by Stephanie ODonnell
The people who work at this store are ignorant. I’ve gone two separate times, and they were incredibly rude. I rather go to the pandora store at the Macy’s.
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January 2024 by Peter Borgmann
I purchased several charms for my wife as part of her Christmas gift. The store is well organized. Thier displays are very festive and attractive. Lorena A. assisted me with my purchase. She was very sweet and helpful. I really enjoyed my shopping experience.
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December 2023 by Alyssa Lucas
I came to this location on 11/24 to purchase something for black friday. The salesperson Nilishka P. was very dismissive and had the attitude as if she couldn’t care less if I made a purchase or not and just wanted to rush me out the door for the next person. I was also with my mother would was still debating on if she wanted to purchase a certain ring or not. Once the sales associate realized she didn’t have a definite sale she completely ignored my mother’s existence and lost out on another sale on top of mine. I left that evening with some earrings I did not really want and came back the next day (11/25) to return them. The associate Asia proceeded to tap the associate from the other day on the shoulder and told her I was returning my previous purchase. Nilishka then huffed out “Ugh Really?” very loudly so it was obvious they wanted me to hear it. I usually never complain but this was highly inappropriate and made me very upset and will now serve as a reason for me to never return to this location under ANY circumstance.I understand that black friday is a very busy time but that is no excuse to treat customers that was especially when they are making a return based on your behavior. This location is full of sales associates that do not show any kind of professionalism and clearly do not want to bothered.
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October 2023 by unknown
Staff really nice and helpful!
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July 2023 by Ernesto Sierra
Very good
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June 2023 by Grammy Sassy
Michelle L. recognizes me each and every time I enter the store even though I only come to King of Prussia once a year. Michelle seems to know what I like and what I would be interested in and she is always so pleasant!
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June 2023 by Justin Heidelmark
I was told the charms come with a 1 year warranty. Then I was told by the manager that unless I give my email, and phone number there is no warranty. They need to have record of when it was purchased. Isn't that what the recipt if for??? Seriously!?!? They do not need your email and phone number for a warrenty. I have given that information in the past and they bombard you with texts and email promotions. As if we dont have enough of those already.
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May 2023 by C W
Found the perfect bracelet and charms with the help of very friendly staff. All the options can be overwhelming but the purchase was quick and I would definitely go back to make another purchase.
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April 2023 by Iviwe Vivi Ka Od
I saw so many positive reviews about Trey Loudis and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $1000 and got a successful withdrawal of $12,000 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done"., with Mrs Trey Loudis your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via
Email:
[email protected]
Whats-app: +18643363504
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March 2023 by Tory Robinson
I went to this store to exchange a bracelet I purchased from another store. There was a $20 difference in price for the exchange. The salesperson told me I could not have the difference refunded to my card because they were a franchise. The receipt states "Items in unused and original condition may be returned to PANDORA stores for a refund or exchanged for another item within 30 days of purchase with original/electronic receipt look up." The receipt does not have any fine print with exceptions to the policy. I presented my emailed receipt only to be told 3 more times that this was a franchise store and they could not put the $20 back on the credit card I used for the original purchase. She then suggested I purchased a care kit. I asked to see some clips because I considered making a meaningful purchase instead of the care kit. The lady pulled out 3 random clips. I have never had this experience. Usually the salesperson asks you a few questions and then brings out a tray of options based on your preferences. This store does not embody what I have come to appreciate about the quality of service of the Pandora brand. It was giving mall kiosk vibes. Shop at your own risk.
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November 2022 by Tasheba Harrison
I bought my mom a charm for her birthday. The stone fell out 2 months later. I brought it in for an exchange from the very store that captured all of my information. They tell me they no longer keep sales history and they wouldn't exchange it. I had to repurchase it. I wanted to follow up with someone online to see if I could get help. No one reached back out. I believe this Pandora is privately owned. I wouldn't purchase another thing here as customer satisfaction isn't a priority.
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September 2022 by haroldlm64
Good service. Was just there to buy a pendent for the wifea bracelet.
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August 2022 by Syreeta C.
I was a little worried about what my experience would be like after reading the reviews but I had a wonderful experience. I was in and out in about 10 minutes. I had to exchange two bracelets I ordered on line that were the wrong sizes. I was greeted when I entered and taken care of in an efficient manner. There were two young ladies who worked together. Team work makes the dream work as they say
