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February 2024 by Pamela Felder-Small
I am so VERY THANKFUL for the PROFESSIONAL AND COURTEOUS SERVICE at the King of Prussia Pep Boys. Matthew Toohey and his team treated my vehicle with superb care. This is the nicest Pep Boys I have ever visited with a lovely waiting area with refreshments and numerous nearby shopping options if you have to wait. They were also very knowledgeable about the vehicle issues, provided and explained needs for future work, and were helpful about information on current promotions. They are EXCELLENT!
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February 2024 by Rebecca Flegal
Great service !
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February 2024 by Dickson W
Great service. I have always had a good experience with them changing tires on my Tesla EV.
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February 2024 by A K
The service was from A to Z fabulous. It was easy to make appointment and after arrival I felt welcomed.The job was done fast and adequate to my needs. 45 min. for total front breaks exchange.
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February 2024 by Kyle Shirkness
I have been coming to this Pep Boys location for years. I am loyal and will continue to be a loyal and satisfied customer. The manager Matt T. and Tech Bob B. are excellent. My car is always in great shape and if something needs to be addressed, we always ensure it is. Thank you for always taking care of my vehicle and ensuring my safety.
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February 2024 by Dan Bleicher
Check their work. I needed a tire patched that had a slow leak along with a tire rotation. Neither was completed but I was still charged. Going back today to watch them do the correct work
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February 2024 by Thomas Sherbondy
Had a 1:00 appt for new tires. Was told car would be ready by 2:30.Called store at 4:00 and was told my car would be ready at 5:30 because technician got "stuck" working on another car. Went to store at 5:30 and my car still had not been worked on. Finally finished my car at 6:15. Discovered the next day I was missing a valve cap, and the tires had a white sealant all around the rims. Very unprofessional establishment.
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February 2024 by Subrata Mondal
Front Desk Brian and Store Manager Matt is very very RUDE.I need service wherever I want but they Refuse me couple of times because I went to service in Trooper PEP BoY’S . Pep Boy’s is not there company they just work there. It’s feels like they OWN the Pep Boy’s. We need customer service who ever and how ever works for the company. These guys are totally HORRIBLE. I live in King Of Prussia I will not go there again. We don’t want to see those guys in King Of Prussia again. Otherwise Pep Boy’s loosing their customers.
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February 2024 by Shanna Aldridge
Went to the Pep Boys in KOP late after work with a screw stuck in my tire. Matt was great, got my car in right away and even gave my vehicle a complimentary oil change. I will definitely go back to this Pep Boys.
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February 2024 by Jazmyne Gudger
Got me in an out, called an got a price over the phone an the next earliest appointment. Car rides smooth, and they were really kind there. They also did not break my pocket or even dent it for that matter so that is also appreciated.
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February 2024 by Anthony grippo
Was taken care of so well , will recommend this station to friends
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February 2024 by Chelsea Coyle
On Saturday 1/6/24 I took my car in for an oil change. While sitting in the waiting area I couldn’t believe what I witnessed. 2 different customers belittled, called names and making a scene to the workers. The manager Matt T was beyond professional. Never raised his voice and kept his composure. I am not sure how he did it but he did. Even apologized to everyone in the waiting room for the way those people acted. I will be coming back here because of how respectful and well mannered they are.
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February 2024 by Diane
Best Pep Boy’s experience ever! The only difficulty was waiting for the parts. However when AutoZone‘s open right next-door to them it will be fine?
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February 2024 by Sean Alesi
Nice and easy, didn't upsell me and actually told me services I ordered weren't needed. Refreshing.
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February 2024 by Darryl Rode
Great communications on the timing and readiness of the vehicle