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March 2024 by Janessa Richards
Awesome place for anything outdoor related..
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January 2024 by Grace Li
Love the resale section!! It’s like thrift shopping but less work!
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January 2024 by Harry Burkhart
I was in REI @KOP today for a weird situation. Over the holidays I lost the charging cable to my Garmin watch. My battery was down to 1%. The manager on duty today (New Years Day) I believe was named Travis, managed to find me one from a returned item; even though they don't actually sell chargers. I'm very grateful for REI having great employees and stellar service!
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November 2023 by Romeo
Difficult to emphasize how awful as ski shop this is. In my experience the Boot fitters and technicians were extremely incompetent. Save your feet and go somewhere else.
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October 2023 by Samantha Paden
Went there to get fitted for and to purchase a backpack and grab a few other things. The pair of shoes that I tried on, I requested for in another color but she brought me out a normal instead of the wider size I had tried on even though we had a full conversation about needing a wide. I unfortunately didn’t double check that the different color was wide as well and purchased them. Basically useless now and I live an hour away. The one person who measured me for my backpack made me feel extremely uncomfortable after he continued to get extremely closed to me after my measurements were done. It was nice he was enthusiastic but he really needs to learn spatial awareness with his customers, especially women. I was going to purchase the backpack there but the experience with him made me so anxious I just wanted to leave right away and never talk to an employee there again.
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October 2023 by Brian Lau
Gabe gave incredible recommendations, an REI philosopher. Customer service is into another dimension at this location. Paul was excellent at check out. Good product, great service!!!
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September 2023 by Jeane Reitelbach
Such a great store. Enjoy shops in the Town Center and close to many fun food places too.
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August 2023 by Kami Miller
Overpriced and understock. Take out a second mortgage and shop there for hideous looking Berkenstocks and packs of dried peas for $20, or find the same stuff online for 1/3 of the prices at REI.
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August 2023 by Darlene
Placed an online order for in-store pickup, called on the last day (2nd) to have it extended because I wouldn't be able to come in until the weekend. Spoke with a female employee, she said she would extend it until the 7th because they need the shelf space for other orders which is understandable. Went to the store on the 6th to pick up but they could not locate the order because it was canceled. The items were also no longer available in store and there were no notes on their end about the call. Meanwhile I have not received an email saying my order was canceled and I wasted over 30 mins driving to pick up.
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August 2023 by dar dixon
Friendly staff. They interacted with a pleasant attitude. An extra shout out to Mary, she took the time to help my 5 year. Very appropriate placing a harness on her. And letting her experience the harness on the rope. Thank you.
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June 2023 by Frank H.
I used the bicycle service center to fully service two bikes that have not been used for + 8 years and have been in storage .... excellent service ..... communicated the repair approach and pricing ...... they even looked at the options to containing the cost without sacrificing the outcome and safety ..... very happy!
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June 2023 by Durs
Great experience with post purchase support for my co-op bike (about a year later). John had great customer service and gave me a replacement part for a skewer screw which was stripped on my bike. He spent a long time checking with vendors for replacement parts and ended up finding something suitable in stock. Things like this go a long way. Super happy with my bike and the service.
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June 2023 by September
Took my boots to get fitted twice at REI. Instead of widening a ski boot they actually managed to shrink it. It seems they heated it up but did not put anything in it to allow it to set so it shrunk smaller than the original size. Went skiing for about five hours and have had about 6 months of foot pain. Love REI for outdoors gear but be wary of their King of Prussia ski shop. The employees while friendly clearly are very poorly trained.
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June 2023 by Peter Grauer
I have been a REI customer for at least 20 years. In June of 2021 I bought a Grand Hut tent from the KOP store. A few weeks ago I used it for the second time and one of the poles bent. Upon returning it I was told by the manager that it was probably caused by improper set up and since I had bought it more than a year ago they would not allow me to return it. The. when I asked about getting the poles replaced or repaired I was informed that REI does not carry replacement poles or do repairs. The manager explained that if they carried the replacement poles it would hurt their bottom line and they’d be stuck with inventory once the tents become obsolete. They then gave me the website of an outside company who supposedly does pole repair and replacement. So now, I’m stuck with a $300+ tent and I have to figure out how to get it fixed. I will no longer be bringing my business to REI. They don’t stand behind their products, terrible customer service and they have gone from having reputable outdoor recreation gear to selling trendy and gimmicky junk. Don’t waste your money folks! Me personally, from now on I will be buying my camping equipment on Amazon or Sierra in Exton
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May 2023 by Mike Mck
I ordered my daughter and I mountain bikes online from REI this morning around 7am. They were ready to pick up by 11am. Process was easy and convenient. This was my first time there and it is a nice big store with two levels. I'll have to update this review after I get home and try out the bikes.
