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January 2024 by Kathryn-Anne Hughes
We've shopped here for years and purchased a Christmas Stolen only to have our son bring one to us from a Canadian German bakery days later. Since we didn't want two, we tried to return to the King of Prussia store before Christmas and were told food items were not returnable. Unopened food items are returnable at other stores and there are no signs mentioning this in the store nor do they inform you at the cash register. Had we known, we would have called our son beforehand to prevent this duplication. Our stolen cost more than $42 and we had no use for it. These store policies are fine, unless they're not made public. The main office said it's up to stores and this store manager wouldn't budge. No more shopping here for us.
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December 2023 by Effie G.
Unfortunately, The lady I delt with today was super rude and unhelpful I was not able to return my package with a receipt .... I had to call and get UPS to do it. How inconvenient to then get my EGift card.
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November 2023 by Caralee Crary MA MEd NCP LPC
Took 3 months for 4/7 items to arrive.Lotion was discolored.Totally misrepresented back order stated 3-4 weeks.I’m done. I’m actually glad this happened so I can check that place off my list???
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September 2023 by joseph craven
Only reason it’s getting 2 stars is because I love Williams Sonoma outside of my past experience. This review specifically pertains to the KoP location. Purchased a coffee machine as an upgrade to our old one. Was not happy with it. Just wasn’t what we were expecting. Decided to stick with our old machine. The return policy clearly states if you’re unhappy with a purchase for any reason just bring it back. Packed everything up and when I attempted to return, was denied due to it being used and they “no longer do buy to try”. We weren’t buying to try. We were buying to keep but were unhappy with it. Called customer service and they happily took it back and were also confused why the store would accept return. Cost me money to properly package up and ship back as well. Maybe the store employees can reread the return policy.
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June 2023 by Mike Packett
Made a quick stop in today for a Mother’s Day gift. The staff was excellent. They were very willing to help and knowledgeable. Customer service is a dying art most places, but not here.Highly recommend.
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April 2023 by Amy Hawley
Nice selection of kitchen implements, cooking equipment, table wares, and gourmet foods. Very helpful staff. It always smells yummy when you walk into this store.
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March 2023 by J Rosenthal
Wonderful place to view overpriced luxury imported junk.
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March 2023 by Kelli Musser
I love William Sonoma, this is one of my favorite go to spots for Gifts for family, friends, and myself. ?. The staff is always friendly and helpful, I make sure to shop here is person because I never want the King of Prussia location to close. Thank you for always helping with our culinary needs!
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February 2023 by Kelli Musser- Gmail
I love William Sonoma, this is one of my favorite go to spots for Gifts for family, friends, and myself. ?. The staff is always friendly and helpful, I make sure to shop here is person because I never want the King of Prussia location to close. Thank you for always helping with our culinary needs!
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February 2023 by Timothy Hawkins
Lovely kitchen store. I need to go back there the next time I am at King of Prussia
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January 2023 by Angela
I was there to pick up the online order and decide to shop as well. I can definitely say that I'm never coming back to shop here again. They closed at 6 pm and we were there before 5 pm, entire time 3 people who were working in the stores were so rude and cleaning the store as we were shopping. We felt like we were rushed out of the store, and they didn't want to help us at all and kept staring at us. Never coming back!!!
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January 2023 by Jacqueline Franklin
I went to the store in Cherry Hill. I went for their lemon hand soapAnd dish soap. The Associates at the store was very kind and helpful.
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January 2023 by Stephen McGinley
Nice looking store but there was kinds of stuff all over. Definitely friendly staff.
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November 2022 by Aubryanne Cook
Would give 10 stars if I could. Cindy and Dee Dee out of this store have 100% gone above and beyond to help me place this order. I can highly recommend anyone on this team because of how wonderful this experience was.It’s rare to make such a big purchase and feel good about it. I can’t thank them enough.
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October 2022 by Colin Garvin
My wife and I registered at Williams-Sonoma in King of Prussia. General Manager Dee Dee took great care of us throughout the process. She was extremely friendly, helpful and knowledgeable making it an enjoyable experience. We now have so many great things that we will enjoy for many years to come. Thank you Dee Dee, you are the bees knees!
