-
February 2024 by Mike Wilcox
The place in Kingston people that work there are great
-
December 2023 by Melissa Evans
Don't have nice people there and they call 24/7 about payments
-
November 2023 by Gary Lamoreaux
you will never go back again. I will never buy nothing from them. had an issue with my couch didn't do what they said they were going to do. and order stuff for me wait until I paid it off and only gave me $200 off when I paid almost $2,000. and the head person that is in charge their didn't want to come out of his office to speak to me only the manager I'm letting people know now do not go there look on Facebook for something. you can get for free or cheaper than coming to this place. I've been going there for a very long time and again will never go back. even when I called head corporate they said somebody would get back to me and no one did I had to make the call.
-
October 2023 by Katalena “KAT” Kendig
They have a great selection but their prices are outrageous and the furniture falls apart in a week and let's talk about the finance fees, forget it buy off market place save money you'll get better quality furniture at a better price
-
October 2023 by Jason D Barrett
I got a washer and dryer from them back in 2007 and had great customer service.HOWEVER I just recently got a new washer dryer on June 1 2023, however, my customer experience didn't go the same as previously am a member of the Arrons club, and with that comes members benefits such as discounts at other stores locally and work/disability insurance.I went out on medical leave unexpectedly in July and Arrons still made my regular payments. On August 16th I called tell them I was going to be late on payments this week and the arron employee said i could use Arrons club. So she filed the claim over the phone and said someone will call me and I'd receive and email with the papered that needs filled out. I never got a call or email.Here's why. When she filled the claim she didn't put my email in she used a different email address that isn't mine. Found that out when Arrons corporate customer care called me i did get a call. Meanwhile I was waiting for the claim info my local Arrons called me 4 times one from the GM and 3 from a man named Angel. I told him about the arrons claim that was pending. And he said: I needed to pay 100.00 then I'd be able to file the claim through Arrons club i said okay I'd be able to do that on September 15th. He said okay but shredded that this is a new account and I shouldn't be late on payments. He hangs up. He calls me back 30 minutes later and again scolds me about the account being a new account and I need to pay 160.00 now. I said okay but not till September 15th when I get disability pay. He said ok and will mote the file.On September 18th he calls me back yelling at me this is a new account and it needs paid now, and continued scolding me that I need to make payment before filing a Arrons claim. I hangup on him for the way he was talking and being rude to me. And blocked there number. The GM of the store also did the same thing to me when I spoke to him and then he sent me an email and text messages about it. So I emailed him back and told him about what's was going on and filled an arrons claim. He never responded and that's when the calls started from Angle.Absolutely horrible customer service from the GM Richard Taveras and Angel and the girl that originally took my claim info. They had no intention of letting me file a claim till I returned back to work.I plan on filed with BBB aka Better Business Bureaus CLAIM AND CALL THE CORP OFFICE.
-
October 2023 by john p Spencer
Great experience and Randy, Tara and Angel was very helpful and professional
-
August 2023 by AcePro Drone
Nice furniture and electronics if you're in a pinch and don't have credit.
-
July 2023 by Doreen
The guys were well educated, fast, sufficient, and informative. The Spanish guy made sure to include all promotions and sales including partnership for oil change. Awesome experience
-
June 2023 by Robert Wickkiser
They have really great deals and they have really helpful staff
-
March 2023 by Shilo Smith
They don't care about anything but their money I have called to try to setup different payments and even told them I can't do the auto payments because my money goes on 2 different cards and they did not care still don't
-
October 2022 by Dee Howard
One star is generous this store is so unprofessional and ridiculous I see exactly why they get robbed and people stop paying them. I wouldn’t want to deal with them either
-
September 2022 by Katey B.
Terrible customer service from the manager. Rude and ignorant. We rented a PC, had it for 3 weeks and decided to give it back due to it being the worst pc you could ask for. I called on a Friday and told them to come get their product and I wouldn't be able to deliver because my husband is out of town for work. The manager told me they'd be here Monday to pick it up, no one came. It is not Friday and they took a payment that shouldn't have came out because THE PRODUCY SHOULDNT BE HERE. If you want to rent from Aaron's, don't go to this branch.
-
September 2022 by Michele S.
They called me twice because I missed a payment First off I need a bed second you can't threaten someone and also I told y'all I would pay you guys next week so if you want to get technical you guys are rude af and I should call hire up on y'all
-
July 2022 by Andrea C. B.
I was very happy when I received an email stating the TV I was looking at was available plus holiday offer of $5 down. I then received a call with the same deal the woman told me fill out the online application then call my local store for approval. Everything went great I asked the worker for the 55' LG Oled tv he said it was an online offer and I said I did it online but the lady told me to call to complete. This was my first time dealing with Arron's. I told him I'm calling about the $5 down online application I did. He said ok I'll honor the online deal. Then he said that I can get the LG TV because he was honoring the deal. The only TV I called about was the LG OLED 55 inch TV with Alexa built in.I then asked could I bundle it get a different TV too. He told me there was a 65 inch Samsung TV that actually was less than the LG OLED TV I said okay I want to bundle it.I called the store and told them I would not be here for delivery that my neighbors would let them in. I returned home yesterday the 17th of June to two TVs in the living room open with remotes no direction or box. I was told that the TVs would be brand new.This morning I go to set up the TV's and there's no LG TV there a Hisense tv that I personally never heard of. I set them up and they are floor models that keep going to store setting. I call the store and all he says is sorry and offer me a more expensive to that's still not what I asked for and only offers me guide manual.I'm telling him this is not ok first you said one price then added $10 for 2tvs 1 I never asked for. Plus there not New. I asked him to pull the recording because he told me I could get the LG because he was honoring the online deal now he says he can't.This is wrong very wrong I feel manipulated and lied to to make a sale. I want what was told I could have you do not take a customers money and do as you please then say sorry. I signed an online contract for and LG 55'oled tv not this Hisense. Aaron did you break contract Because I didn't ask for this.
-
January 2022 by Jason Pagliughi
Everything was going fine. I switched banks and forgot to tell Aaron's for a week. They called. My mother passed Sunday morning.So I don't have time to call them.I call today (Friday) and tell Rafael what happened. He goes "Your 3 months behind"I say when did I pay last.. he says December 9th.. I tell him that and he tells me to "calm down" mind you it's January 7th.I tell him about the death and he says "I understand things happen but you need to let us know"Insensitive man - I called to let you know about the card being changed so I could pay you next paycheck because MY MOTHER PASSED but your attitude needs to be changed if you want to keep customers.