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February 2024 by Jashonda Suber
Do not bring your car here for an inspection they will find any little thing to “fail” your inspection so you can pay hundreds of dollars to get work done. The guys in the front was nice until I pointed out how the windshield wiper they were pushing for me to get repaired for “streaking” was ripped and flapping when I was going to leave that wasn’t happening when I brought it there. The one guy got super defensive and upset that I was upset my windshield wiper was not the same way it was when I brung my car to them. He then said they’ll replace them for free even tho they didn’t break them. Ok well who did because it certainly was not this way when I brung it here even after the last time they suggested I get it fixed and I can’t see what’s going on in the back. I got really nice used tires from smiths instead of paying over $600 from them after the first time I bring my car here a month ago and they tried to say they weren’t good tires and failed my safety inspection yet again. This is all after I spent $400 to get my brakes and rotors done. I’ve never had to go through anything like this for a car inspection and I take my car to reputable companies. Bottom line is they want to suck you dry of hundreds of dollars before passing your inspection. I will never come here again and I’ll make sure to spread the word on how the situation was handled probably because I’m a woman and didn’t have a man present with me it was easy to get over on me and get hostile with me.
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September 2023 by Justin Ellard
Despite obtaining prior permission to hosting a fundraising event for a young man who was paralyzed in an accident, Firestone in Kingston decided to renege on the agreement in the middle of the fundraising event. Their business ethics are, quite frankly, disappointing and it brings into question their personal morals. While I hope they can improve in the future, I cannot bring myself to patronize their business at this time and will be encouraging those I know to follow suit.
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September 2023 by Alicia DeMuro
Awesome place of service! The out most professional and kind facility I have been to yet! Family oriented since I had to bring my child with me for services. The staff there was super friendly and very hard working! I give this company 5 stars and 100% work ethic! I will NEVER go anywhere else again! Will be referring people here!!!!!! Thank you so much the staff at firestone especially the manager who was very educated and detail oriented with answering any concerns I had!!!
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September 2023 by Val DeMuro
Great place for service. Look over my vehicle well and I was made aware of some work that needed to be done. They did the work in timely manner and reassure me it was safe for my family and I. Will be coming back for more work. Always a pleasure doing business. Very professional and respectful.Services: Tires
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September 2023 by Destinee Feltson
Thank you so much Angel for going above and beyond with your Customer Service today. I greatly appreciate you taking me in for a last minute oil change even though you were scheduled to close 5 minutes later. Thanks to you, my family and I will be able to make it home to Chicago safely. Keep doing a stand up job.Service: Oil change
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September 2023 by Rebecca Shovlin
For every bad review, I’m sure the owners will post a good review. Laughable. You guys shut down an approved fundraising car wash at your Kingston location and then shut it down. But if it was little girls and boys out there washing cars, you’d be okay with it. It says a lot about your character as a person and as a business you should have done better.Service: Wheel alignment
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September 2023 by Bethany Bielut
I highly recommend not scheduling a fundraiser with this business. We pre-arranged a fundraiser car wash for a disabled man. Which began at 10am. At 11:30 am they shut down our fundraiser claiming it was a safety issue. However, could not identify to us what the safety issue was after asking multiple times the man from Firestone stated that our fundraiser was irrelevant & that a “supposed” manager had driven by and didn’t like how many people were awaiting a car/bike wash. There were many people lined up waiting for a wash and I can only assume they didn’t like the crowd that was there to support waiting patiently for a wash.It was honestly devastating how uncompassionate the staff was from the moment we got there. I doHowever highly recommend PHANTOMS CYCLES in Wyoming for all your car wash fundraiser needs! They allowed us to move our fundraiser to their location with an open heart & arms! Now that’s a family friendly business !! & also have a great location right on Wyoming ave! & I would actually like a corporate manager from Firestone to send me contact information. Thank you
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September 2023 by Tracy Sims
Shut down a fundraiser an hour in after agreeing to let the car wash happen. They said it was bad for business. Just last weekend a group of young children had a fundraiser in the same location. All we were doing was trying to raise money for a young man to get wheelchair that he can operate with his chin. Never in a million years would one think any company would do such a horrible thing.
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September 2023 by Sidney Cunningham
Great place to take your car! I’ve recently had some work done on my car and I am highly satisfied! I would definitely recommend!Services: Tires
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August 2023 by albert martino
Called the Kingston location to confirm they would do a price match for an online competitor, gave all the details, and was reassured by the associate they would price match, adding they “dont try to get out if it or pull anything sneaky, we really price match”However, once I made the trip to the Kingston location, I was told the person I talked to, Kyle, works at a different store and they wont honor the price match. So im out of luck.Very deceptive, would never go back.
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July 2023 by Tim V
So the people at this location are friendly enough and I’m not questioning their abilities as mechanics either. My problem is they upsell you at this location and the one on Wilkes-Barre Township Blvd. It’s obvious guys. I don’t know if that’s how they are being trained, but in these hard times it’s just not right. Adding “repairs” that don’t really need to be done with ridiculously high labor costs are why I will never give you my business again. So congratulations you milked me for a few extra hundred a few times, but cost yourselves thousands in the long run.
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July 2023 by Ashlee Gomez
Chris and JD were amazing ! able to get our claim in with assurant and replace our tire in a timely manner always called with updates and fantastic customer service ! Check them out if you need tires replaced you will not regret it . Keep up the good work guys .
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July 2023 by Alan przeworski
They have always been honest about any work I have had done there. Always get a discount when I use my Firestone card. Been using them for about 20 years.
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May 2023 by Jocelyn Fleming
UPDATE: While the initial service was very lacking, the store manager, Chris, contacted me and apologized. He offered a generous discount and was very attentive to me and communicated consistently and clearly. I appreciate all he did to make it right.2 weekends in a row I sat waiting for 4 hours only to be told when I finally decided to ask for an estimated time frame that no work had been done on my car. I received no phone call either time to inform me of the issue. I know they could have called me, because they had called me previously several times.The first day I dropped my car off for an inspection and went to walk around. I got a call that they would need to replace a part in order to get the hood open, and that they had to call around to get the part and would call me later with more info. Done walking around, I went and sat in the waiting area for several hours until half an hour before closing I finally asked for an update, only to be told they hadn't been able to get the part. I had received no call or communication about this at all. I arranged for them to let me know when they got the part, and ultimately scheduled an appointment for the following weekend.At the scheduled appointment I dropped my car off, they confirmed what would be done (replacing the part for the hood and the inspection) and I went to walk around. I came back and again sat for several hours in the waiting area. After receiving no communication from them, I asked for an update and they told me they hadn't been able to work on the car because the mechanic who does that work was not in that day. They did not tell me this when I scheduled the appointment, they didn't tell me when I dropped the car off despite confirming what work was scheduled to be done, and they didn't bother to call me when the other mechanic brought the car in and realized no one there could do the work (they told me the car had been brought in but no work done on it when that mechanic realized what needed to be done).No one bothered to contact me either time, and instead left me waiting for hours. They had no explanation when I asked why I hadn't been contacted. This is not the first time I've had problems with them, but it will be the last time.
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March 2023 by K Simone
I went in on Saturday without an appointment to get an inspection done on my truck. I had no appointment and my stickers were expiring in two days. Chris was amazing, he got me in and taken care of and out of there within an hour! He was kind and professional and I couldn't have asked for better service! Thanks to all the guys at Firestone @ the Edwardsville location!
