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April 2024 by C. A.
This used to be on my route home, so they became the source of supplies for my (terrifying, at least to my mother) remodeling efforts. They carry a pretty normal array of construction supplies at great prices - they occasionally don't carry some of the more esoteric parts I end up needing, but 90% of the stuff you'll ever need they have on hand and cheap. Their lumber can be a bit of a roll of the dice (just like any big box store), but so can my attempts to carry it out of the store. They haven't sued me yet, for which I am extremely grateful. Quite a few of the staff know me on an almost first-name basis now, too, so I might not represent the average experience with service, but I've always found it to be friendly, knowledgeable, and willing to go the extra mile for their customers.
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March 2024 by Matty M.
APPARENTLY TOO BUSY! My father and I have been working on a home improvement project. He is always hoping for a deal- and as luck would have it, two major items on our checklist were available at BB for a considerably lower price than other outlet. In BOTH situations my Dad called ahead to confirm the price, the product details AND if it was in stock. He was assured of all and we made our way over to the store. What transpired started off as a young sales guy trying his best to locate the two large boxes we needed. He was sure it would be 3-4 boxes. He roped in a slightly older, more seasoned sales gal. We stood and them pull up numbers and codes and jump around from display to the back room for a hood 20 minutes. During that time, I had jumped on my phone, gone to the general BB website, found the item, the packaging and the number of units. The total was 2. I tried to explain this to them, but by this point they had wrangled Larry (manager who had been on a break,) and another guy who seemed to busy to be troubled by our $500+ purchase. I had already noticed from the boxed supply on the floor that they did "indeed" - as they had confirmed over the phone- have the product ready to sell. They were happy to call a sister store over 45 minutes away and hold the products for us there. While my father continued on with The Marx Brothers mayhem, I called Home Depot. Gave them the skew and specifics and told them the price and predicament at BB. They matched the price and gave a $100 discount, plus held it with my name to come pick up the next morning. We left the Beaver feeling frustrated. Flashback to last Tuesday. They had a hot water heater on special through Tuesday. Again, my father called to ensure the deal and that it was in stock. All was confirmed. I arrived to a rather empty store- only two other parties there for pick up - and was greeted by a staff member. I told him my Dad had called in a spoken with Larry regarding the ad (I had the flyer with me and indicated the post.). A different team member behind me piped in "Yeah, Larry took that one,". I asked where the water heaters were In the store so I could make sure they actually had one, I was sent to the wrong aisle. A few minutes later I was standing there and saw a worker go by with a cart. I asked if he could help. It was Larry and he said that whatever I wanted to tell the cashier and they'd help. He went back to his cart and headed to the back room. I bought the bargain Hot Water Heater and left there vowing to never return. If you wish to feel ignored for a deal that had been confirmed before you showed up to an empty store full of busy employees wasting your time... make your way to The Busy Beaver! Horrible.
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August 2023 by shannon gould
I love shopping here for all my home needs!! The staff is so helpful and the GM Barb is so amazing she goes above and beyond for us every time we need help!!
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August 2023 by Ronda Schaeffer
Very helpful! Great team! Follows thru even on special ordersI continue to be treated as an important customer
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June 2023 by President Yaros
Very friendly staff at all times
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February 2022 by Douglas Goldstrohm
Great friendly staff. Willing to help you with all your construction questions. Store is clean and well organized.
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January 2022 by Eric Davis
Chris and Noah have repeatedly helped me accomplish difficult purchases in a very efficient manner. Helped me load the car and everything. Would recommend this store to anyone. Awesome staff!
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December 2021 by Freeport RE
Chris and Noah have repeatedly helped me accomplish difficult purchases in a very efficient manner. Helped me load the car and everything. Would recommend this store to anyone. Awesome staff!
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December 2021 by Dixie Hamil
It was helpful and very friendly.
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December 2021 by Darlene Cotherman
Loved it. Saved 147 dollars.
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October 2021 by Jack Dyess Jr
They had what l was looking for at a good price.
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October 2021 by Daniel Strauser
Good people and nice selection.
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August 2021 by Mark Schrecongost
This store is always out of product they need a better ordering system and they never have enough of their advertised product they always try and up sell you must be the bait and switch
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May 2021 by paul adams
Most likely I won’t be back to this store I’d rather drive 20 miles to another store went in for a screen door got one where it was marked $139.99 got to the register it rang up 279.99 wouldn’t help me go get the right one cause there was only 3 of them... so if you don’t have the time to help the customer or make sure your stock is in the right place or make it right that’s bad business and I’ll save myself the aggravation and go somewhere else
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May 2021 by Ethan Boyd
BEtter than other big box improvement stores, more selection than wallmart, a true fully stocked hardware and outdoor decor store. Every contractors go to place for everything needed to build and maintain a home. If you need hardware, keys, signage, garden supplies, plumbing, tools, electronics etc., skip Tractor Supply and go here. They are always perfectly staffed and Mike and all the others somehow have every item memorized and can tell u in a second which row and shelf. CLearly numbered and perfectly organized. Best prices, they will load anything ou need for free, and they carry plants, seeds and fertilizers as well as every construction supply. Remodeling a neighbors house I've been there weekly and they are caring trusting people. Returns accepted no question. NO HASSLE, they get you back to work fast, and they can teach ou how or answer any building related questions.
