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November 2023 by Diana Davidson
I just spent over an hour trying to return items with a digital receipt in my email. I was told they could not return at the Ford City location, but I could go up to West Kittanning to return. I do not like inconsistencies when it comes to how I spend money or return items with corporations. I went to West Kittanning, and they couldn't return 2 backpacks and 2 lunch bags even though I have the items on my receipt. I am highly disappointed with Dollar General's customer service. I'm waiting on a call back from the district manager to atone this matter. They wouldn't even give me lowest selling price on a gift card. I have a 15 year retail career, so this was shocking to me as I have had to return used underwear as an associate at Victoria's Secret before. I think it goes without saying that if this matter is not absolved, I will boycott Dollar General forever. I do not care to spend my money at places where you cannot do returns after just 1 day of having the item. Shame on you and your terrible customer service and return policy and lack of training and lack of consistency. Returning after the holidays would be an absolute nightmare! Skip Dollar General this year if you're trying to decide where to holiday shop. You'll get stuck with unwanted non returnable items. Also, the new rewards where credits are earned rather than using traditional digital coupons is confusing and stupid, and if we don't figure this out, I'll just delete the app and pretend DG does not exist. I have not spent money at one specific local Sheetz on 422 SINCE MAY 2023 due to bad customer service. Money as a consumer is one tiny power that we possess. Don't spend at places who don't care about their customers.The district manager is no help. Don't waste your money at this greedy, chain basking in the glory of late stage capitalism.
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July 2023 by Amanda Cravener
Had a great experience today at this DG. Awesome cashier Brian helped me when I was having a difficult time with my purchase (online coupons involved) and he was VERY patient and understanding while it was figured out. Great employee.
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May 2023 by Emily McDonough
Well organized, comparably speaking
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May 2023 by Angel
Worst dollar general ever! They never have items that are advertised in stock. The employees in the early afternoon are very unfriendly and never thank you. There are much better stores to shop at.
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February 2023 by Connie M.
Manger is not pleasant at all. Never offers to help you. When you do ask for help she always annoyed. I will never go there again.
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April 2021 by Sarah Kennedy
Love the one on 422E! They are nice and always willing to help if you need it. The 2 managers are awesome too!
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April 2021 by Don Toy
Just about out of everything
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March 2021 by Robin Gutherie
Great place, clean, nice people
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March 2021 by Michelle Delsante
Store has good deals, but messy.
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February 2021 by Amy Stivason
Had everything I needed.
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January 2021 by Kay Sikora
Clean and they helped me iam in a wheelchair
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December 2020 by Veronica Morris
Awsome service
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September 2020 by Michael Feliciano
Professional folks there,, go around shop and save to get in. Very fast unload.
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February 2020 by Aj C
Very helpful crew there. I think all Dollar Generals have great employees that are willing to help Instead of acting like it's a pain to wait on you!
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September 2019 by Mark Schrecongost
Great place to shop they always seem to have what I want
