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July 2025 by Arman H.
Worst worst worst. You will understand when you get it. Try a different one. They charged me twice when I canceled the connection.
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June 2025 by Logan Yarger
Absolutely pathetic service was supposed to have a 2nd service added 3 months ago and they keep jacking me around and even had the nerve to add it to my bill before it was installed
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May 2025 by Barbara Miller
WORST COMMUNICATION PROVIDER EVER!! I have currently been out of phone and internet since April 29th at 1030!! Five hundred feet of phone line was on township road till township finally threw to side on 5/3!! Was told would have service by 5/5/25 @8:45 pm. But as of now no service!! Maybe they meant 2026!! This isn't my first rodeo with this company!! Unfortunately it is all that is available in our area. Cell phone service is sketchy. I will be looking into other options!!
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January 2025 by Sierra Metcalf
It's absolutely insane to me that we pay almost 200$ a month for our internet to barely work. When we first got this service it was right around $80 a month. There's no reason for that to have more than doubled since then. Annoyed.
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October 2024 by Tim
6 weeks of telephone service going down at least 10 times per week. Multiple canceled appointments and tons of wasted time on the cell phone reporting issues. No other options in the area. They simply don’t care!!!
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September 2024 by Mark Moore
Got new service lasted couple hours then went completely out had to wait 5 days before a repairman could come back. He came back after waiting 5 days and i started doing the same thing only hours he said it was fixed. Repairman said he has been having problems with the main hub. Stay away from there internet.
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September 2024 by Kevin Wurster
First off, I never got the speeds I was promised, even hooked up with an ethernet cable.
Second, whoever was going house to house in Rimersburg couldn't read as I had a do not knock sign up.
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August 2024 by Nikki Hockenberry
If I could rate this company with 0 stars I would. They are constantly changing prices and cheating people out of money with horrible speeds. It is constantly going out and we never have reliable internet. Their customer service is all foreign and no one really understands how to fix any issues. I wish this company would become obsolete. Save yourself the stress and switch to starlink because I know I am. Windstream sucks all around and I couldn't be more infuriated with them. For the amount of times I don't have internet I should be getting 3 months free service.
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August 2024 by John Stahr
They keep jacking up the price. They have nearly doubled the price I am paying every year for the past 3 years.
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July 2024 by Danielles Photos Lash
Went exactly 18 days with Windstream not returning calls, cancelling or not showing up for multiple appt.s that were made, saying we were not home when my husband works from home, which was a lie. Customer service does not know how to do their job, people are rude, don't return calls when left multiple voicemails. Call in regards to getting a booster and customer service rep seemed annoyed by my husband with all the questions he had so they got in an argument then my husband hung up on him, then all the sudden our internet goes down and my husband cannot reconnect to work. Oh and guess why cause somehow are internet password got changed, well isn't that a coincident after an argument with an employee? And my husband only figured that out by having to call back Windstream again cause he could not get back on internet after the argument with an employee and to top it off after the 18 days it seems we are not even eligible in our area for the upgrade. Waste of time and energy. Horrible service, wish we had the option to change providers.
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January 2024 by Melissa Harmon
TERRIBLE!! This explanation is long, but necessaryI made the mistake of switching to Kinetic by Windstream over the summer from being a Comcast customer for almost 11 years. Worst decision I ever made.Within 4 days of signing up for the service I was already calling the representative that I met at my door and talked me into trying it. I wanted to know why everything was constantly "freezing". He sent a tech out right away to "fix" the problem.2 months later my internet was shutting off about every 12 minutes.. we'd get up unplug it, plug it back in, wait for it to boot, just start watching a program and boom, it would shut off again. I dealt with it for about 24 hours thinking maybe they were having some surges or issues somewhere on the network's end of things. I called customer service and after running diagnostic tests they tell me that my service was hooked up without an IP address (then how was I receiving service for 2 months? It's still a mystery). A tech comes to my home 2 days later (did I mention my kids are homeschooled and NEED the WIFI?), he "fixes" the problem.Within 5 hours of him leaving the service begins freezing up again -this time it did work itself out.Another month or so goes by and the service begins "freezing" again. I call and talk to a representative who assures me that he put a ticket in for me and someone will be at my home the next day (I was really surprised someone would be there so fast.. too good to be true, right? RIGHT). I took the day off from work to be there and a tech never showed up. I called and spoke with a representative who told me there's no ticket in for me and no one scheduled to come to my home in the immediate future. She runs some diagnostic tests and is able to "fix" it.One month later here we go again with the freezing and I am beside myself. I called and canceled my service on January 5th, on January 22nd an automatic debit of the normal bill was processed in my bank account. When I called and canceled I was told I would receive a pro-rated invoice, I tried to check on this after the phone call but was locked out of my app/account. I've been waiting for the pro-rated bill to come via mail/e-mail and for the shipping package to return the equipment.Today I reached out to find out why I was automatically debited for the amount of service and was told "because the bill was generated on January 1st" and that I would receive a pro-rated bill next month.Correct me if I'm wrong.. shouldn't January's bill be pro-rated and I should owe nothing for next month?When I questioned her she THEN told me that I now have a credit and then I'll receive a refund check. Her next statement was that I would owe for the modem since I have one month to return theequipment.Here's the catcher people -I NEVER RECEIVED THE SHIPPING BOX TO RETURN IT. I told her that so she then checked and could see the shipping label wasn't sent out yet so I would not be charged. I asked her to double check that my bank information was removed from the system because I don't want it debited again. I'm no longer a Kinetic customer and have no access to my account so.. is it even legal to debit my account without access to the invoice I'm being debited for?It's been a long 6 months with Kinetic.. I think I've been more than patient. Heck.. sometimes I was paying for service and only receiving 3/4 of it in a month's time. Do yourselves a favor and stick with the provider you already have or find a different provider altogether!!
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October 2023 by Tim C
Go with anyone but these clowns. Outages are frequent. Service is poor. Customer support is rude. Their terms of service says it all. "We don't prorate disconnects." Gotta get that money grab any way they can. Rip off the customer one last time before they go get better service from someone else. Pitiful and disgusting!
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July 2023 by Matthew VanHorn
If you don’t have any other options go for dish! Internet may reach speeds of 5MB on a good day………..Doesn’t matter if your paying for 50!!! Techs won’t show up. They joined Kinetic and are solely from India. They pass you from low level tech to low level tech. Nobody can tell you why you’re not getting your service or why techs won’t show up. Nobody ever knows why there’s never a supervisor around (don’t exist). I love talking to a foreigner half way around the world to solve my western Pennsylvanian issues.The most satisfying experience you will have with Windstream is the day you disconnect their service!
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July 2023 by Michelene Croyle
Customer service is awful. Letting elderly disabled people go without phone service for 24 hours without concern.
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June 2023 by Robert vardzel
If it wasn't for the terrible customer service .On hold forever! Tansferring you and wait some more. I had a forever ratewhich they kept raising. Rude! Worst experience of my life
