American Eagle & Aerie Outlet in Lancaster, PA is known for its high-quality jeans and clothing designed to fit everyone. The store offers a welcoming atmosphere with friendly and helpful staff who go above and beyond to assist customers. Many reviews highlight the outstanding customer service, with employees greeting customers immediately, offering helpful suggestions, and helping find the right sizes and items. Some staff members are praised for their kindness, support, and willingness to assist beyond expectations, making shopping a positive experience for all, regardless of age or size. The store is consistently described as clean and organized, and staff have even gone the extra mile by ordering products online for customers. While the overall shopping experience is highly positive, a few reviews mention waiting times at checkout and external speech that some find aggravating. Despite this, the staff's friendliness, body positivity, and welcoming attitude stand out. Customers appreciate the store's effort to create a supportive environment, making American Eagle & Aerie Outlet a go-to place for comfortable, stylish clothing and a pleasant shopping experience.
Christina was incredibly helpful tonight. She knows exactly what she's doing. Not only was she able to find the right size according to European standards, but she also called the mall to ask for assistance with the correct color of the jeans and the size at another location that is closer to my home. I am excited!
March 2025
They always give outstanding customer service. You get greeted the minute you walk in the door. The store is always clean and organized. They have even ordered a product online for me. I absolutely love this American Eagle store.
February 2025
Ok place if you like to wait forever to check out. The young girls that worked. There are clueless to the customer service. Aspect of checking out customers in a timely manner. Unfortunately, they do not teach that at AEO to their employees.
