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March 2024 by Drew D.
NEVER BUY A CAMERA AT BEST-BUY: I have been using BESTBUY for years. I have a Total Membership. Have returned items and never had an issue. BUT THEY CHARGE 15% RESTOCKING FEE FOR A CAMERA. they didn't have camera in stock so I purchased two different cameras online; opened box of both; had camera for 5 days and went to return one and they want 15% (350 dollars). USE B&H OR AMAZON ETC. as they do not charge a restocking fee
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February 2024 by KitKat Kafé
Good service. Did. I not like that "pick up" ( for those who chose and paid for item online) area was mixed in with register line.
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February 2024 by Broadside Wedding Visuals (Luke and Liz)
I’d like to say the rating is never reflecting on the staff because they are always short staffed and they’re doing their best at the wages that are provided, but Best Buy as a whole just needs to go away. They’re never stocked correctly and always overpriced.
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February 2024 by Nich Beanie
Horrible. Do not buy their phones they don't stand behind them. Purchased a phone with the protection plan paying way too much. Had issues with the phone right away. Brought it in to Geek Squad, 4 times still have issues. They will NOT exchange the phone even though I purchased it there.
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January 2024 by Katherine Escobar
Worst delivery system n costumer service . I had my washer n dryer deliver after 2 weeks and the dryer is broken on one side try calling COULDN'T GET ON THE PHONE WITH ANYONE FEOM THE STORE . Soo disappointed after spending 1,500
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January 2024 by Ann Miller
Went in for a laptop I seen online for sale. They didn't have it in stock...online only. So they did the usual bait and switch- they had something similar but more expensive ( insert eye roll). Since I needed the computer that same day for work and couldn't wait for it to be shipped,I had to pay the extra and just deal with less memory than what I wanted and needed. Typical of best buy though...not the first time they get you to come in for something and make you spend more for it.
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January 2024 by John Bourne
Good food and good service.
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January 2024 by Robert Vance
1.20.24. There is a big disconnect between Geek Squad when you call for info and the local Geek Squad at the store. You can't talk to anyone at the local store Geek Squad even though you are a member; hence issues arise. Ted who was the GM is no longer at Lancaster is now at Reading. Mike, the new GM who just took over is just as great and took care of some issues I just had with the Squad. He treated me very well and I appreciate the service. At 79, I appreciate customer service and professionalism which Lancaster has
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January 2024 by Joseph McDonough
Knowledgeable sales staff.
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January 2024 by Melissa Detrick
My employee ordered a freezer to be delivered on Jan 12. It was damaged (the driver had told the warehouse manager it was damaged before they left the store--he said deliver it anyway). So at delivery, I refused the damaged goods. While the drivers were still here the delivery was rescheduled for Tuesday January 16. Tuesday comes, drivers load old freezer onto truck and then tell me that they don't have the new one and drive away. I call Best Buy. They can't look at account while it's listed as "in transit" but see that the freezer is still in the warehouse. I'm instructed to call back in 24 hours. I do. I'm told the same thing and that the freezer is damaged. I ask if that is the second freezer that is damaged and am told that it is! I am told I will receive a call within 24 hours. 24 hours later, no call, so I call. I'm told they can't discuss it with me as it was ordered under my employee's account. Never mind that the last three people have not had a problem with that. I ask to speak with a manager. She told me it wouldn't matter. I demand to speak with someone who has authority to deal with my problem. On hold. I get a new customer service rep who I have to explain the situation to again. He says...you're trying to reschedule a delivery? YES. He passes me off to someone else. I have to explain AGAIN what I need to do and why. This person transfers me to scheduling. So, for the FOURTH time, I explain my problem. I'm getting pretty frustrated by now and threaten to cancel and get a refund. This person apologizes for the problems. Nice, but I just want someone to solve my problem. The end of this call... they can't reschedule for any time this month, but she has "escalated the call to the back office" whatever that means and I'm to expect a call in 6 hours.Yup, no call. Customer care calls and wants to know how our experience was. Told her the nightmare that we were in. She gave me yet another number to call. I call. I get JD, who let me know I should have received a case number...who knew? He listened to my story (FIFTH time today). He put me on hold to read through the history...again...who knew there was a history? Gets back on the line...the problem is this: THERE IS NO STOCK! And....it was in the history, but not one person before him told me that. NOT ONE! He gives me options: wait for them to try and find another or order another one. They have screwed up and I have to be the one to fix it.I have usually had good luck with Best Buy, but maybe it's just the Fruitville Pike Store that has issues. I'm (im)patiently waiting to see if they find another freezer, but I'm not hopeful.
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January 2024 by Tara Z
Overpriced on many items
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January 2024 by Ed Gilroy
Very clean and organized store. It has all the Best Buy things plus the staff was very helpful.
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January 2024 by LUIS Cadillo
Good People
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January 2024 by Connor Donahue
My wife and I were standing in the TV section for nearly a half hour trying to get someone to help us buy a tv. We had several people some by and look at us but kept walking. We will just reach out to the manufacturer and buy it directly from them.
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January 2024 by Donald Darnell
I bought my new samsung Galaxy Fold z phone here, and they gave exceptional service and handled my order with care.
