“EXCEPTIONAL. EVERYONE should know about this place!
I will always take my bike here first for any service I really care about.
The moment I first started talking to James over the phone about my bike I could tell coming here was going to be a good experience, and boy was it ever!
I had major work done on the bike, on a bike most people were afraid to even touch (it's a 1999 REI Novara Arriba, with a mid drive motor conversion kit on it).
I wanted to install a new cassette, derailleur, shifter and chain.
James had the bike back to me in LESS THAN 24 HOURS and with all kinds of notes for me about it on little tweaks he did for me on top of that to really get that extra mile of performance out of it.
The bike rides BEAUTIFULLY now, and just in time for an epic 500 mile journey from New York to Vermont.
I feel I'm going into this trip with my bike in the best condition it's ever been in since it came to my family in the '90's.
It's great to have people you can count on and I found them!
Thank you!”
“Andy was very helpful and kind, staying past closing to help get our kids set up with their bikes. They have a wide assortment of both used and new bikes. I'd definitely recommend checking them out.”
“So when you’re low on sleep and energy you’d think you should either take a nap or do some calm scenic driving, maybe a nice bubble bath (even though no matter how hard you try, you can never keep the book or phone from getting wet). But you definitely wouldn’t think of going to shop for a bike, right? Well apparently thats not how my friend rolls, he decided he’s gotta get a bike! So we saddle up and head over to this Trek store. Im busy thinking — if he does happen to fall in love with a bike there ain’t no way I’m fitting it in the back of my sedan, and I don’t got a bike rack. And he’s too tired to bike back with it, so that means we’re gonna have to make a second trip back to this place at a time that he’s got some more energy and he can ride his baby home! Which also means this store has got to be accommodating if we’re gonna be coming back.
And accommodating they were!!
I walk in and the first thing I see are the supremely comfy chairs that I can fotz in until my buddy comes up with the exact bike he needs! Before plopping down I see the Keurig machine and the assortment of coffee they’re offering, I brew myself two cups of the best looking ones and sit down! The nice big TV is showing some entertaining bike trail tours or something, and I’m pretty much set for however long this can possibly take!
Meanwhile my buddy is trying out all the different bikes, the dudes allowed him to take the bikes around the parking lot, test their durability and see whether the seats give him wedgies!
All in all he settled on a bike and came back to pick it up later, I had a great time chilling there watching those bike trails and reading “101 reasons to ride” (most reasons weren’t too convincing btw).
But yeah I definitely recommend this place!!”
“Rented 6 bikes today in Columbia … family group had a great time on the Northwest trail! Very friendly service … great bikes … clean new helmets… we arrived back a little past our time and they told us not to worry about it. They just wanted to make sure we had fun. Would definitely recommend Let’s Roll Lancaster for a great family activity! Thank you!!”
“Called early in the morning to verify stock for the Lancaster location. Spoke with Matt about what was available and how quickly they could get my bottom bracket and AXS batteries that nowhere had in stock. Since QBP is around the corner, they got my stuff later that day and saved my weekend. Wholly recommend visiting this shop if you get a chance. Great group of guys working there.”
“Top notch customer service. I went in blind to what I wanted and needed. I just knew I wanted to try out gravel biking. Chris pulled out 4-5 bikes for me to try. Adjusted them, even changed some configurations on them to ensure I had the right fit and feel. Not once did they make me feel pressured to buy one. They just wanted to make sure what I bought was the one for me. Ted was great helping to outfit the bike as well. Thanks guys!”