-
February 2024 by Aaron McAdoo
Do not special order anything from them. They are careless and will not do anything to make it right. Now I’m stuck paying the shipping for the return, even though it’s 100% their fault. All they did was apologize that they couldn’t do anything to make up for their mistakes. Poor customer service.
-
February 2024 by Deepak Bhatia
I drove an hour up (and down) to exchange a few shirts to a slim fit. The staff was very cold, bordering being rude. It was as if I was a paraiah. I was first told that slim fit is not sold in retail stores. Not true, as I just bought 3 shirts that were slim fit at a Brooks store. Then I was directed to the sales section - apparently that is the only section that has slim fit shirts. No one bothered to check on me later at any point in time.
-
January 2024 by Christina Gonzalez
My husband and I were shopping for a suit and had previously been to at least 5-6 different shops. Having been unsuccessful and kinda frustrated at this point a sales associate from a previous shop told us to try Brooks brothers. We went in hoping to find something, especially since we had been looking everywhere and had some pretty rude experience at other places.Went in and both sales associates greeted us and were so ready to help with our needs. The store had 3 other customers but the gentleman who was helping us made sure we were all being taken care of. Lastly, not only were we able to find the suit !!!we left there with such a good impression and would highly recommend this store and sales associate to anyone else.Planning a wedding is stressful and more so when you add the fact that you are having a wedding during holiday season!!the sales associate (Lancaster outlet Location) was amazing!!! He knew what he was doing and was so friendly and helpful and actually had fun shopping for the suit!!thank you
-
December 2023 by Scott Johnson
Very friendly and helpful staff
-
August 2023 by Benjamin T.
I recently accepted my first job after graduating college and needed to pick up some nice work shirts. The store was absolutely immaculate and everything was organized so precisely. More importantly though, the store's staff, KJ, was a godsend. She measured me, explained the sizing and styles and really helped me through the whole process. It was a great experience and I will definitely be back soon.
-
July 2023 by Madilynn Houck
KJ was so helpful and kind! She helped us for a hour trying to find the perfect fits and styles we liked and was so patient. She saved us money by helping us navigate store deals and become members of tanger outlet. The store was not limited in supplies. No need for ordering online which saves time and money. Amazing experience!
-
June 2023 by Richard Delcristo
I'm giving this one star and even this is alot. I bought my son a suit for graduation on Wednesday May 31st and returned the suit on June 3rd because my son was not able to attend his graduation for personal matters. When I entered the store I greeted the lady who sold me the suit (Rosa) . When she saw me she recognized me and went and picked up a pair of pants and said I'm so sorry I gave you the wrong pant size.She thought that was the reason for my return.i said no I didn't even notice it was the wrong size because he never wore it. She took the suit and said oh ok and when I told her why I returned it she got really offensive and said weres the tag on the pants I said don't know that's how you gave it to me. She then said well I'm going to except this time but you were not supposed to take out the tag. I gave her the receipt and she then said we'll I don't have $300 cash to give you meantime the store was packed I said I payed you cash. She then said I'll put it in a debit card if you have one. She took the suit and said no tag anyway it won't happen again I said your right because I'm never coming here again. Nasty attitude be aware.
-
March 2023 by Mary Miller
Pretty nice staff. But they were talking about another customer in the dressing room ?
-
May 2022 by Michael H.
Went to BBFO in Lancaster this morning looking to purchase a suit for an upcoming wedding. The staff was friendly, helpful, and professional. I purchased the suit and was very satisfied with price. Overall, the shopping was a pleasant experience.
-
May 2022 by Margie Doty
Walked in the guy took one look at my husband, sized him up and said he didn't have anything for him because apparently, I the wife, had been feeding him too much.Judgemental and rude.
-
May 2022 by Jill Morgan
Fantastic service! Thank you Ian! Rerang the transaction so we could use rewards!Fabulous sales!
-
April 2022 by Doreen Stickney
Very helpful salesperson. Good quality, selection, & good sale.
-
January 2022 by Rob
Why do stores continually ask me to donate money? So they can use my money to advertise that they donated to a cause? Isn’t the fact that you’re using slave labor in Mexico to make $150 pants enough? I am sure the CEO is making millions. And driving this once great store into the ground. Donate your own money. Stop asking me for more!
-
January 2022 by Rob M.
Why do stores continually ask me to donate money? So they can use my money to advertise that they donated to a cause? Isn’t the fact that you’re using slave labor in Mexico to make $150 pants enough? I am sure the CEO is making millions. And driving this once great store into the ground. Donate your own money. Stop asking me for more!
-
December 2021 by P Lav
Best dress shirts available! A place for true gentleman! You can't fake quality and class!!
