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August 2023 by Lilian A.
I walked into this branch in Reston to make some inquiries. The first person I met was not very warm but the second banker lady was instantly amazing and friendly, professional and welcoming. She deserves a great customer service award***** Thank you Ms. Estefany M for being so nice to me today. Answering my inquiry and pointing me to the right direction and with a happy attitude. It made my day
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September 2022 by Jim Daly
After a shakey start with corporate and customer service. Anthony at this branch solved all of those issues quickly and easily. Customer service is alive and well with him and his branch!
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August 2022 by Kathy Swisher
Well citizens Bank is a nice Bank. It's not my personal bank, but I pick up change for business and make deposits for a friend. They've always treated me politely, professionally, and if I were looking to change Banks this is one that I would definitely consider.
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April 2022 by Francis gateru
Friendly staff
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June 2021 by Jonathan A
Citizens bank is connected to chine card users and they don't share information when other numbers are linked.
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March 2021 by Jeff Shoemaker
The staff at Centerville are amazing and very helpful. I had an issue with my account and Anthony was very patient and was able to quickly resolve my issue. If you don’t bank with Citizens, I would give them a try.
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April 2020 by Tony
This is the second time Citizens Bank and specifically this location has left me in a hopeless situation. This most recent disaster was when I used very poor judgement and trusted the Citizens Bank app mobile deposit. I used to use it every week until I ran into this very problem about 6 months ago. But with everything going on I deposited my paycheck using the app on Friday 3/27. It’s supposed to clear by Monday, no big deal. Now the teller at this location told me my paycheck won’t be available until April 6th. How can it take a big bank 10 days to verify that my small paycheck is good? The manager and teller were extremely rude and disrespectful. The corporate office told me that the manager should be able to verify the check. The teller told me no and the manager refused to talk to me or call me back. I have rent, other bills, and vital prescriptions to pay for on the first. And I can’t take my check to get cashed because I already wrote for Citizens bank only on it. There’s nothing I can do and this branch’s employees know it and have no sympathy and are smug about it. I hope I’ll be alright for a week without my blood pressure medicine. And the late rent fee of $90 is going to be awesome! This branch is truly incompetent. Do not even try to deal with them. Make the drive to a different one or better yet change banks.
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December 2019 by Peter VanBuren
dont go there
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February 2019 by Rita Subedi
I am so frustrated with the citizens bank in centerville rd. I went there two times only to get statements but they did not provide us both times. My whole family has citizens bank for many years but now we have decided to change to another bank. I did not like how they deal with our problems. Citizens bank in another state, they try their best to help customers that's why we stay with them for almost decades. But now totally unsatisfied with their service here. I am not going to that place any more.
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January 2019 by Maria D.
I've banked at a credit union for two + decades but when I received a mailer advertising a 3% 15 month CD rate I couldn't resist. Because I was going to squeeze in opening my account in between running errands I called to make sure I had everything I needed. A live person (who I believe was the bank manager) answered the phone, not a menu or queque. Already I was impressed. When I pulled up they were waiting on me and immediately Stephanie went to work opening my account. While she was definitely sales driven telling me about all the services they offered, she was relatable, professional, and friendly. Although they closed while I was there I never felt like the staff was rushing to get me out the door. In fact my experience was quite the opposite as I felt like the most important person in the room. They really know how to make a great first impression and with rates like that I'm going drag the hubby in when his current credit union CD expires. Hopefully the warm fuzzy feeling continues.
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September 2018 by James Williams
Very helpful and very friendly people at this bank.
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March 2017 by Jack Swatski
Every time I go there, everyone is always so helpful
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February 2017 by Matt Reeves
Very friendly, David and other staff members have taken the time to get to know me personally and are always helpful
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February 2017 by Bryan Mull
Snarky staff, no bathrooms. Go to a real bank.
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August 2012 by Ashley Z.
for the most part i would recommend this bank. most of the staff are very nice and they do not try to "sell" you bank accounts (i.e. i see you don't have a credit card with us, would you like one?- type BS) cons include poor hours (however this is common for most banks) and the location on centerville road is terrible. it is so congested here that it is not uncommon for it to take 10 minutes to get from 30 to their location 1/4 mi north. i also wish that there were more branches and ATMs.
