Costco Optical provides a positive and helpful experience for customers seeking eye exams and glasses. Customers appreciate the friendly and thorough assistance from multiple staff members, who are always ready to answer questions and help find the right glasses. The selection of frames is large, with decent prices, and the staff is attentive and supportive throughout the process. Many reviews mention the excellent customer service, including flexibility with insurance and frame choices, and a no-pressure environment. Customers also value the free additional lens coatings, such as UV protection, blue light protection, and scratch-resistance, which add extra value. Eye exams are conducted by knowledgeable doctors who take the time to explain everything and make patients feel comfortable and cared for. The staff at the optical counter is also praised for their helpfulness in choosing new glasses and sunglasses, providing clear information about sales and insurance coverage. Overall, Costco Optical offers a friendly, supportive, and efficient service experience, making it easy for customers to find and get the perfect pair of glasses.
I used Costco Optical in Lancaster, Pa. to replace my lenses and get prescription sunglasses. They had a large selection of glasses to choose from. The attendant was courteous and took her time in assisting me.The replaced lenses and prescription sunglasses are perfect . Thank you, Costco Optical!
June 2019
Dr. Walton is probably the nicest doctor around. Always makes me feel at home and always has a smile on his face. Thank you for the EXCEPTIONAL service!
November 2018
I've been getting glasses at Costco now for about 11years, as well as my contacts. Friendly service and unbeatable prices for those of us without vision insurance...
