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November 2022 by robert coldren
Cricket just went two for two on providing the worst possible service imaginable to a customer. We came in to collect our account information to change over to a different provider after we feel Cricket did us wrong. Upon going in we were told that the front desk was unable to help us we have to do everything online which I guess is out of the representative control in the story. Employee then suggested we go with a phone funded by a public assistance program if we could not afford it. We informed her that we were switching NOT because the plan we were on was too expensive, but rather we felt we were being overcharged because plans with better features AT A LOWER COST had been released and we were not notified through text or the cricket app. Perhaps we are supposed to call frequently to ask about new plans? No clue. We told her that we were switching because of the shattered trust to a different provider and she made sure to trash talk our next company without even knowing their name. Very poor customer service all around.
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November 2022 by John Strayer
went there today about 2:pm 10/5 it was closed? Couldn't call because I needed a New Phone.
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September 2022 by Amber Nicole
Just wanted to say Christopher was super helpful and friendly, following through on getting my issue resolved pretty quickly- appreciate it!
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November 2021 by Denise Gomez
Went to cricket on Lititz pike looking for ALLANA she was not there do to being fired along with other employees. Whatever the reason was im sure it wasnt for the right reasons. She was the only one with more knowledge then a little bit and i only go to the store looking for her. She has helped me more than a little bit. I will have to contact corporate to let them know how much of a great employee she was.
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November 2021 by Emely De la cruz
I went there looking for Allana and she wasn’t there I only go there to deal with her she understands me and helps me out with any and every issue that I have. I couldn’t understand why she wasn’t there. And management couldn’t explain why she no longer was there.
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November 2021 by keysha hernandez
Lani was great and was a big help thank you! Definitely recommend her and sammy as well !
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September 2021 by alfonso vargas
Good service
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May 2021 by Mo Khilo
Awesome people work here!! Allana was really helpful and kind. She’s fast and knows what she’s doing. ??
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March 2021 by Montana Dickersheid
I had a great experience here. Thank you Allana for all your help with our new phones. It was very great service and I love my new phone . I never owned an iPhone before but I’m in love with it. You got us in and out in timely manner and answered our questions.
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March 2021 by GamingWithMrTavon
I bought my iPhone 11 from there there nice ,friendly and very helpful. They answer and solve any of the questions I have.
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March 2021 by Cathy Garmen
Alana was great when were in to get new I phones. She changed everything over for us and was so helpful. Great person to have helped us, even came in on day off to transfer pictures! Excellent customer service! Recommend her and this store to anyone!
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March 2021 by MrTavonALT
I bought my iPhone 11 from there there nice ,friendly and very helpful. They answer and solve any of the questions I have.
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January 2021 by Venus Moxie
One of the best sales person I've ever met. I been thro so many phone companies in the last 5 years that when I came across Cricket Wireless I decided to try it. The sales person by the name of Allana was very helpful. She helped me answered every question I had. She's the best.
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January 2021 by Thomas Wiker
Just one word helpful.
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December 2020 by Breanna Johnson
Lani was great, she put her self in my position, understood my frustrations and made sure to explain everything to me. She was very knowledgeable and kind. Even had a few jokes between us. Will definitely be sending more friends her way!!