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November 2023 by Eric Dieter
Yikes. I went here because I lived around the corner. Every Rx is an issue. The last straw for me was taking 5 days to not fill a Rx and not call me about it. After sitting on hold for 30 min, turns out they were 2 pills short and put my Rx on hold. Would’ve been nice to be notified.Ongoing issues here have forced me to switch to a less convenient pharmacy.Avoid this location! Store is poorly managed in general.
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November 2023 by Vicki Fagan
Do not use this cvs for anything. Pharmacy is the worst I’ve seen. You drive to get your meds and they are closed without posting. At times not even aware you need a med even if taking for years. Was going out of town and went to get a bp med and they r closed!!! Can’t talk to anyone!! Do Not Use- not good for your health
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September 2023 by Jenna Stark
This is one of the absolute worst CVS’s in Lancaster County. They are consistently out of medication’s that are very common and should stay stocked, they are closed on holidays when other non-24 hour CVS pharmacies are open, and it seems like they are never capable of filling scripts the same day they are called in whether that medication is in stock or not.The whole pharmacy is just generally managed poorly. Don’t get me wrong there’s some great individuals that work there but unfortunately those who do their job poorly outweigh those who do their job well. The only reason I have not switched pharmacies is that it’s too much work to get new scripts sent elsewhere for my medically complex disabled sister. For anybody moving into the area or looking to get scripts sent to a new pharmacy I highly recommend you save yourself a hassle and go elsewhere!!
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August 2023 by Tim Hanna
Do not use this pharmacy. ER Dr. Called in 2 prescriptions. Saw on online account, they looked like they were only doing 1. This place filled 1 and said they never received the other. Had to call hospital to see what was going on. They said it was ordered and it was verified by store. Head guy seems very rude.
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July 2023 by Cherry N.
Easily the WORST cvs I have ever been to with the worst customer service known to man. Disrespectful staff at the pharmacy who couldn't care if you lived or died. It's really unfortunate that getting medicine that keeps me alive is such a chore for them. Slamming my meds down on the counter while looking me up because god forbid someone asks you to do your job! If you're so overworked, then literally quit. No one wants you or your bad attitude here. Seriously recommend staying as far away from this place as possible.
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July 2023 by Mary Nafe
My husband is 71 years old, he has shakes and tremors. He called CVS Thursday morning to get his prescription filled, and I was going to pick it up for him before I went to work. I called the pharmacy at 4:30pm, the girl, a "clerk" told me they did not have the prescription, and she was not going to call the doctor because the doctors office was closed.At 6pm my husband called me at work and asked me to please get his prescription. I had to leave work, and when I got to CVS, this young girl with a blue streak in her hair said, "they were out of stock for this medicine"I called my husband from my cell, and he spoke with this girl, told her, he had spoken with the pharmacist, and the script was being prepared. Now she says, they have 3/4th of the medicine, but not all of it.She lied to me when she said the doctors office was closed, and when I had to leave work, drive there, and then she tried another lie, saying the medicine was out of stock.For what reason? Indifference? Trying to act like a big shot? Not the first time, an $8.00 an hour clerk has tried to act like a clinician.
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June 2023 by MaryK.
My husband is 71 years old, he has shakes and tremors. He called CVS Thursday morning to get his prescription filled, and I was going to pick it up for him before I went to work. I called the pharmacy at 4:30pm, the girl, a "clerk" told me they did not have the prescription, and she was not going to call the doctor because the doctors office was closed.At 6pm my husband called me at work and asked me to please get his prescription. I had to leave work, and when I got to CVS, this young girl with a blue streak in her hair said, "they were out of stock for this medicine"I called my husband from my cell, and he spoke with this girl, told her, he had spoken with the pharmacist, and the script was being prepared. Now she says, they have 3/4th of the medicine, but not all of it.She lied to me when she said the doctors office was closed, and when I had to leave work, drive there, and then she tried another lie, saying the medicine was out of stock.For what reason? Indifference? Trying to act like a big shot? Not the first time, an $8.00 an hour clerk has tried to act like a clinician.
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April 2023 by Sophia Lombardo
The female pharmacist behind the counter was not friendly and neither was the girl at the window. She ignored me and failed to give me my correct medication. I switched pharmacies after they called the cops because i was going through a mental health crisis and needed my meds and they were scared. They clearly arent educated on mental health which makes no sense if your a pharmacist.
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April 2023 by Rotimi Benson
I had a wonderful experience today shop at CVS Lincoln hwy, Lancaster, pa. The staff are kind and helpful, the store is well kept.
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April 2023 by Jordan A.
The pharmacy here has to be one of the worst I've ever encountered. Some of the most careless workers I've ever seen. I've had multiple "glitches" with my insurance even when there is nothing wrong with it. One of the pharmacy heads actually hung up on the pharmacy rep from my insurance and then forced me to pay out of pocket for my meds. If you care about your well being in any way don't use them.
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April 2023 by Adam S.
Hello CVS. Nice to meet you. My name is Adam. I have an announcement to make: this cvs sucks eggs From the bottom of my heart, this cvs pharmacy is run like a stop on the Oregon Trail. Instead of money, they have reverted to the bartering system. The only way to get your pills is to smile real big and slip them an Andes Mint. It's easier steal the Declaration of Independence than to get your medication filled here. (Trust me, I know) My favorite game to play is "how many times will the phone ring before someone answers it?" Answer:23 If medicine good, why getting medicine bad? If good then why bad? Why? Thank you so much!!!! Love ya, Adam
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March 2023 by Francis Olan
Place is filthy trash all over the pharmacy area. I complaint 2 times now. I called the 800 number to let them know about what a dissaster the place is also went to the store manager and he was rude unprofessional and he didn't want to hear it he walked away from me while i was expressing my issue the place needs better management. I gave one star because thats the only way to post a comment.
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February 2023 by Amanda Hattenback
The service at this location is awful to say the less. Especially the Pharmacy department. The pharmacist raised her voice at me and was rude. I ask for my mental health meds and she laughed and told me she didn't have to fill them. She had no empathy for mental health people. This needs to brought to the public's attention . Mental health people matter !
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February 2023 by Jessica Baldwin
On hold for an hour before I hung up, later watched all the pharmacy staff stand there as the phones were ringing and no one bothered to even glance at the phone. They have placed my prescription label on someone else's bottle previously and have made numerous mistakes. Not worth it, don't go there, honestly don't understand how the Lancaster locations can be SO bad.
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January 2023 by Rick P.
The terrible reviews here for CVS are not out of line. This store has the worst customer experience of any local store I have visited. There is always some glitch in refilling prescriptions, necessitating long waits, automated telephone refills don't work, no-one answers the phone. I have transferred all of my prescriptions to another pharmacy, except one for my cat. I tried refilling that prescription yesterday, only to find the pharmacy windows shuttered "for lunch." Today when I tried again I was asked for my cat's birthday! I believe the problems are twofold - their electronic systems are not very good, and their staff are not well trained or unable to work them correctly. No more CVS for me!
