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February 2024 by Lily Rhoads
Everytime I have come to this CVS, the trash cans outside have been over flowed and the trash has piled onto the side walk and parking lot. I decided to finally tell an employee about this and all she did was roll her eyes at me and say “ok thank you” and got back to stocking her shelves. I decided to let it go and when I got back into my car (which is right in-front of the over flowing trash can) two employees walked out of the building, past the trash can, and just stood next to the trash can vaping and then went back inside. Later that day as I was passing the CVS, i noticed the trash can looked the same and was still not taken care of. It’s just ridiculous that not one employee can take 5 min from their day to take care of the trash. It’s so disgusting, it’s littering and it needs to be taken care of.
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February 2024 by Drew Hixson
I’m getting sick and tired of this pharmacy being very understaffed and providing such slow service. I always get notifications on my phone when my prescription is ready for pickup, and it feels like whenever I have time to stop in to get my medications, they are on lunch break. I also always get delayed waiting behind old people in line who have nothing better to do but make conversation with the employees, which is super annoying. Tonight, I drove all the way to CVS for nothing only to find out that the pharmacy is closed. This location needs to rotate better. PLEASE HIRE MORE WORKERS!
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January 2024 by Eric F.
They quit accepting Tricare military retiree plans! Now, we have to go to Walgreens or do home delivery.
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December 2023 by paul schultz
CVS is my primary location for prescription needs. Please hire more pharmacy workers. It is not uncommon to wait 20 to 30 minutes in the drive-thru lane to pick up a prescription that has been called in by one's doctor. At the CVS location that I use there's a two-lane drive-thru for pickup but they only use one because they are understaffed. Recently I went there to pick up a prescription and I was told at the window to please come in because too many people called out sick and we don't have anyone to work the drive through. Going inside is not much better. It appears there's only one pharmacist and one pharmacy tech and then two counter clerks, but they just cannot keep up with the volume. So as a result your customers have to wait to get their prescription that is already filled and just waiting for pick up.I know this is not a matter of money for CVS because CVS has expanded all across the country and in the process is causing the closing of all little local pharmacies as well as Rite Aid in Pennsylvania.Please don't do what Walmart does... which is to say, they really don't care about the customer. they never have enough lines open. and on a good day the lines are down the aisles.... and that could be any season of the year not just Christmas.Does seem that CVS is going that way as well. You've put in self-serve check out machines which while somewhat convenient for the customer, you are putting clerks out of work by doing this. And I know that's the reason why you install them. It has nothing to do with customer service. So instead of hiring more clerks behind the counter, you want us to be the clerk for nothing and do the self checkout.CVS is huge now, but so was Rite Aid and K-Mart before they lost customers. Beware!
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December 2023 by Josh S (4theB1RDS)
Their pharmacy system is extremely confusing and the app is barely functional. Staff is nice but I've been told some very misleading things about their system that caused me a lot of confusion and stress.
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November 2023 by john toth
Wow! after Today's experience, and seeing the reviews posted, I am compelled to post this for the Pharmacy, and the Store. On behalf of my Parents, and for myself, I've been a Customer at this CVS on Oregon Pike since it opened. We were transferred from the Olde Hickory Pharmacy when they were acquired by CVS...We've always been treated well, and professionally!!! Today as an example, as busy as the Pharmacy can be, Pharmacist Troung Bui took the time to research and re-do a prescription for my 92 y.o. that seemed to be causing allergic and other side-effects from a drug supplied from another manufacturer. Troung reviewed history of prescriptions and re-did with drugs from the supplier that previously caused no side effects, and did so in a timely, personable, professional and expeditious manner. Nurses and assistants have always been helpful, personable, professional, and often proactive asking questions particularly about any possible allergies and sensitivities....Store clerks and managers have also always been helpful and professional in my experience. 5-stars and job well done is MY experience! THANK YOU! PLEASE KEEP ON!
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October 2023 by William Beakes
This review is actually from Sandra Beakes, who will become a former customer at this CVS. I have had my prescriptions filled and refilled here since December 2022 and the pharmacy staff is one of the rudest I have ever encountered. Customer service is terrible. One of my Drs. Nurses said how she hates dealing with them. So it's not just customers who are treated poorly. I will be calling all my doctors today to have my pharmacy changed.
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September 2023 by Jacqueline Smith
It would be really sweet if the folks who handle the pharmacy calls would pursue professional development in fielding, well, general questions and maybe just basic customer service? That would be really awesome. Having to interact with some of them… I mean.. I understand why some people drink a lot. Cheers, everyone.
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August 2023 by Rich
Same story of others, after years of paying for my prescription being filled they refuse to fill it or accept goodrx. They could not tell me when the policy changed, but it definitely seemed to be a random new manager discretional policy. They weren't even nice about it, they were very rude and left no question it was my problem and I was free to have my doctor send my prescription elsewhere. It definitly isn't the first time they were rude, that I am used to that at this location and probably other cvs's but the location was convenient.
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July 2023 by Julie Fidler
If a pharmacy is going to start closing early on Mondays, then they ought to change the hours on their website. That way, people won't have to go without important things like inhalers because they thought they had another hour!
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July 2023 by Sandy White
Stopped in at 9:00 in the morning to get an item that needed to be purchased at the pharmacy counter, only to discover that the pharmacy was not yet open, and wasn't open until 10:00! If the store is open, then the store should be open. Not parts open at one time, and other parts at another. They claim they can't get anyone to work, which I find hard to believe. Ridiculous.
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April 2023 by Matt Carper
After coming here for years for the same prescription, the pharmacist decided to not allow me to use a GoodRX coupon. I was surprised because this never happened before, and I was treated very rudely for questioning it. So I went to Walmart pharmacy where they very kindly helped me save hundreds of dollars. Don't waste your money here.
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March 2023 by Sabrina Hawke
This pharmacy is horrible. It takes forever, and it moves at a snail’s pace. Do not go here, ever. The only saving grace is Betsy. She goes above and beyond. Everything else sucks.
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February 2023 by Jane M
Their pharmacy used to be pretty good. Now they are hugely understaffed and the people who are there often don't have a clue. I don't blame the people who work there- they are doing the best they can with what they have- it's management that needs to get their head out of their you-know-what.
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January 2023 by Heather Gammache
Pharmacy is a joke! Found an antiviral pill mixed in with my metformin! Staff are horrible, and 1/2 the time no one answers the phone. I was told cvs doesn’t know when an insurance approval goes through, thereby delaying my med for another week. How can they not know this. They told me they find out from patients?! WTH
